Some Disney+ subscribers are reporting that they end up seeing the Error Code 39 whenever they attempt to watch this streaming service. This error is confirmed to happen with multiple devices including PC, AppleTV, Nvidia Shield, Android, and iOS.
As it turns out, there are several different causes that might end up producing this Disney+ Error Code:
- Failing Copy-Protection check – If you’re only encountering this problem after long idling periods, it’s very likely that you see this error code due to the fact that the Disney+ app is failing a copy-protection check. If this scenario is applicable, you should be able to resolve the problem by restarting your device (AppleTV, AndroidTV, Android, iOS or Windows)
- Corrupted temp data – Another potential instance that might end up causing this problem is a series of corrupted data that is currently being stored in the temp folder. If this scenario is applicable, you should be able to fix the issue by reinstalling the Disney+ app along with every dependency.
- Resetting Smart TV to factory settings – If you’re only seeing this error on an AppleTV or AndroidTV, this problem is likely to be caused by a common glitch with the Disney+ app. In this case, you should be able to fix the issue by resetting your smart TV back to its factory settings and then reinstalling the Disney+ app in a clean environment.
- Remnant temp file on consoles – If you’re only encountering this issue on your console (PS4 or Xbox One), the issue is most likely being caused by a selection of temporary data that the Disney app generates passively. In this case, you can fix the issue by power-cycling your console in order to clear the power-capacitors along with any remnant data.
- Connected in-game capture device – A different reason that might also end up producing the Error Code 39 on a console is an in-game recording device that allows games to take footage of their gameplay. As it turns out, Disney+ has some very efficient DRM protections that will block any attempting at recording content from their app.
- Disney+ content is being streamed via splitter – If you are using a splitter to send Disney+ content to a projector, that’s probably the reason why you are seeing this error code. This streaming service includes a copyright protection code built directly into the HDMI signal that’s used to pass from the console to the outputting device. If this scenario is applicable, you have no choice but to use Disney+ without a splitter.
Method 1: Restarting the device
As it turns out, one of the most common instances that will actually end up causing the Error Code 39 on Disney+ is a copy-protection check that ends up failing after the app has spent a long time idling.
This problem will most likely be resolved by Disney eventually, but until then, you can fix it yourself by forcing your affected device to restart in order to clear any temp files from the Disney+ app and clean restart the app.
Of course, depending on the device you’re encountering the issue with, the instructions will be different. To make it easier for you, we created a list of instructions for devices that are most affected by this issue.
- Apple TV: Go to Settings > System and click on Restart.
- Android TV: Press the Home button on the main dashboard. Next, go to the Settings tab and select Settings. Then, go to About and use the Restart option from the Power menu.
- Android: Hold the power button until you bring up the Power menu. From the list of options, choose Restart and wait for your device to boot back up.
- iOS: Press and hold either the volume button or the side button on the other side until you see the power off slider appearing. Next, drag the power slider all the way to the right and wait for your iOS device to turn off. Once the operation is complete, turn it back on normally.
- Windows: Click on the start button in the top-left corner and click on the power icon from the list of available options. Next, from the list of power options, click on Restart and wait for your computer to boot back up.
In case this operation didn’t allow you to resolve the Error Code 39 with Disney+ and you’re still unable to stream content, move down to the next potential fix below.
Method 2: Reinstalling the Disney+ App
If a simple restart didn’t allow you to fix the issue, your next step would be to try and reinstall the Disney+ app in order to clear any potentially corrupted data that might contribute to the apparition of the Error Code 39. This operation was confirmed to be successful by a lot of affected users.
Regardless of the platform where you encountering the issue on, proceed by reinstalling the Disney+ app completely and clearing up the temporary files to see if that fixes the issue.
Of course, depending on your platform of choice, the instructions for doing so will be different. Due to this, we created several different sub guides (one for each platform compatible with Disney+), so feel free to follow the instructions that are applicable to the platform that you’re using the streaming service on:
Reinstalling Disney + on AppleTV
- On the Home screen of your Apple TV, simply highlight the Disney+ app, then press and hold the Touch surface until the app’s icon starts to jiggle.
- When the app starts to jiggle, press Play / Pause, then select Delete from the context menu.
- Once the app has been completely uninstalled, open the App Store on your AppleTV, search for the Disney+ app, and redownload it again.
- Once the installation is complete, restart your AppleTV and see if the issue has been resolved at the next system startup.
Reinstalling Disney+ on Android TV
- Press the Home button on your remote control to bring up the main dashboard.
- Next, from the list of available options, select Google Play Store in the Apps category.
Note: In case you can’t find the Google Play Store inside the Apps category, expand the Apps menu first to see every entry.
- Once you’re inside Google Play Store, select My Apps from the left-hand side menu, then navigate to the entry associated with the Disney+ app.
- Next, access it’s menu to select it, then use the Uninstall button to get rid of it.
- Once the process is complete, restart your Android TV and wait for the next startup to complete.
- Next, use the Home menu once again to access the Google Play Store, search for the Disney+ app and reinstall it.
Reinstalling Disney+ on Android
- On your Android phone or tablet, access the Google Play Store application.
- Once you’re inside the app store, use the action menu on the left to select My apps & games, then tap on Library.
- From the My apps & games menu, select the Installed tab at the top, then scroll down through the list of installed applications and tap on the Disney+ app.
- At the next menu, click on Uninstall and wait for the operation to complete.
- After the application is uninstalled, return to the Google Play store and reinstall the Disney+ app and see if the Error Code 39 has been resolved.
Reinstalling Disney+ on iOS
- On the home screen of your iOS device, tap and hold on the Disney+ icon until you see that the app icon starts jiggling.
- After it jiggled, simply press the small X button (on the upper left corner of the icon) to start the uninstallation process.
- Once you are done, press the Home button on your iOS device to exit the deletion mode.
- Next, open up the App Store, search for the Disney App once again and follow the on-screen prompts to reinstall it.
- Launch the service and see if the problem is now fixed.
If you’ve already done this with no success, move down to the next potential fix below.
Method 3: Resetting Apple TV / AndroidTV to Factory Settings (if applicable)
If you’re encountering the problem on an AppleTV or AndroidTV and restarting and reinstalling the Disney+ app didn’t fix the issue for you, the best course of action would be to reset your Apple TV or Android to the factory settings. This operation was confirmed to be effective by a lot of affected users facing a similar scenario.
We’ve created two separate guides to accommodate both user bases. Follow the sub-guide that is applicable to the TV OS that you are using.
Note: In case you are not encountering this issue on AndroidTV or AppleTV, skip this method altogether and move down to the next one below.
Resetting Apple TV to factory settings
- From the main menu of your AppleTV, navigate to Settings.
- Once you’re inside the Settings menu, click on System.
- Inside the System menu, scroll down to the Maintenance screen and access the Reset menu.
- At the final menu, confirm the operation by pressing the Reset and Update button. This operation will reset your AppleTV device to the factory settings, then install the firmware updates that have been released since that time.
- After the operation is complete, install the Disney+ app once again and see if the issue is now resolved.
Resetting Android TV to factory settings
- From the Home menu of your AndroidTV, access the Settings option.
- Once you’re inside the Settings menu of your AndroidTV, go to your Device settings and access the Storage & Reset menu.
- Inside the Storage & Reset menu, access the Factory data & reset menu. Then, from the next menu, initiate the process by accessing the Factory data reset menu.
- At the confirmation screen, select Erase everything and wait for the operation to complete. Your AndroidTV will then restart and the factory state will be enforced.
- After the operation is complete, reinstall the Disney+ application and see if the issue is now resolved.
In case you still end up seeing the Error Code 39 or this fix was not applicable to your device, move down to the next method below.
Method 4: Power-cycling your console (if applicable)
If you are encountering this issue on an Xbox One or Playstation 4, it’s very likely that the issue is occurring due to some temporary files that the Disney+ application creates passively. Under certain circumstances, these files might end up creating streaming issues including Error Code 39.
In case this scenario is applicable, you should be able to fix the issue by ensuring that you end up draining the power capacitors of your console and remove any temporary data that might be causing the problem.
To accommodate both user bases, we created two separate guides – one for PS4 and one for Xbox One. Follow whichever guide is applicable to your current situation:
Power-cycling on PS4
- Ensure that your PS4 console is fully turned on and not in hibernation mode.
- Press and hold the power button (on your console) until the device switches off completely. Let it go only after you hear the fan shutting off completely.
Note: If you let go of the power button too early, your console will switch itself into hibernation mode instead.
- Once your Playstation 4 is completely turned off, physically plug out the power cord from the outlet and let it sit for at least 30 seconds before plugging it back in in order to ensure that the power capacitors are completely drained.
- Start your console once again and wait for the next startup to complete.
- Open the Disney+ app once again and see if the issue is now resolved.
Power-cycling on Xbox One
- Press and hold on the Xbox power button (on the front of your console). Keep that button pressed for 10 seconds or more (until you see that the front LED is flashing intermittently).
- After your Xbox One console is shut down completely, remove the power cord from it’s connected outlet and wait for a full minute to ensure that the power capacitors are drained.
- After this time period passed, start your console once again and wait for the boot sequence to complete.
Note: If you see the longer animation logo, it’s confirmation that the power-cycling procedure has been succesfull.
- Once the next boot is complete, open the Disney+ app once again and see if the issue has been resolved.
Method 5: Removing the in-game capture device (if applicable)
If you are using an in-game capture device to records your gameplay on Xbox One or Playstation 4 (with devices like Elgato), keep in mind that it’s a well-known fact that Disney+ and a lot of other streaming app have the potential of conflicting with it.
This is a problem that occurs due to some DRM protections that these streaming apps enforced, and you can also expect to experience similar issues with BluRay Disks and other types of physical media. This is a failsafe way of making sure their content is not being pirated.
As it turns out, Disney+ includes a copyright protection code built directly into the HDMI signal that is used to pass from the console to the outputting device. The Error Code 39 will occur if there is a breakdown in the console and the TV during the process of checking the copyright protection over HDMI.
So in case you are using a game capture device like Elgato, disconnect it from your console and restart your station. Once your console boots back up, open the Disney+ app once again and see if the Error Code 39 has been fixed.
Method 6: Removing the projector connection (if applicable)
If you are projecting the content you stream from Disney+ via a projector that’s connected via VGA or HDMI, you might need to let go of that connection and hook your console to a TV in order to fix the Error Code 39.
We’ve managed to identify a lot of user reports that were encountering this exact issue ONLY when they were connected to a projector. We weren’t able to confirm this, but it looks like this is yet another security measure to ensure that their content doesn’t get leaked.
There are a lot of user reports suggesting that the Disney+ app is running some type of DRM in order to stop people from recording or screen capping their content. Any in-game captures app, projectors or anything else that’s using splitters will end up producing this error code.