Error 0C-C009 appears when Discovery Plus subscribers attempt to stream content from a Smart TV with a proprietary OS or an Android TV.
This error code can appear when an outage affects the Discovery+ app or when corrupted files or temporary files end up interfering with the streaming process. If the error code appears on multiple devices connected to the same network, it might also be due to a network inconsistency.
Here’s a short list of methods that should allow you to troubleshoot the issue:
1. Check for Server issues
The error 0C-C009 tends to appear on a widespread server problem that affects several different platforms capable of running the Discovery+ app.
Note: In the past, there was a surge of 0C-C009 errors as the Android TV and webOS Discovery+ app stopped working for every user located in North America. In this case, the issue was resolved in a couple of days.
If you’re just beginning to troubleshoot the issue, you should first investigate if there’s currently a server problem affecting Discovery+ streaming.
Start by accessing the official Discovery+ Twitter account and look for a recent announcement regarding the 0C-C009 error.
Next, navigate to the dedicated Discovery+ status page on Downdetector.
Once you’re on the page, see if any users report this issue. Make sure to navigate to the comment section at the bottom of the page and check for any recent comments reporting the same 0C-C009 error.
You can also check the help.discoveryplus.com page for any recent announcements about a server issue causing the error.
If you have already performed these investigations and there’s no evidence of a server problem, move down to the next method below for additional methods of troubleshooting the issue locally.
2. Power Cycle TV (if applicable)
Now that you’ve eliminated a potential server issue from the culprit list, the next thing you should do is clear any local temporary data accumulated by your Smart TV. The ideal way to do this is by performing a power cycle procedure.
Note: This method is confirmed to be effective on both Android TV & Google TVs and with smart TVs running on proprietary OS (webOS, Tizen, etc.)
Power cycling your device will force the power capacitors to discharge, which will end up clearing any temporary data that might be causing the error 0C-C009.
The steps below should work on any Smart TV:
- Ensure your TV is turned off before unplugging your Smart TV from the power source.
- Once you’ve unplugged it from the power source, wait for 2 minutes before you plug it back in.
Note: This action will force the power capacitors to drain themselves so your TV can perform the next action without using any previously saved temporary data.
- After you plug your TV back in, start the device normally and launch Discovery+ to see if the issue is fixed.
If you’re still dealing with the same 0C-C009 error, move down to the next method below.
3. Install pending TV firmware
If you are experiencing this issue on a new TV, there’s a chance you see the 0C-C009 error because you’re running on severely outdated TV firmware that is not compatible with the latest version of the Discovery+ app.
This can happen with both Android-based OS and proprietary OS equivalents.
In this case, the fix is as easy as updating your TV’s firmware to the latest version available.
Note: Keep in mind that depending on the operating system of your TV, the exact steps will be different.
- On Android TV, go to Home > Apps > Help > System software update and select Software update.
- On Google TV, go to Home > Settings > System > About System update.
- On Samsung Tizen, go to Menu > Settings > Support > Update now.
- On LG webOS, go to Settings > All Settings > Support > Software Update > Check for Updates.
Note: If you’re using another smart TV operating system not covered in this guide, search online for specific steps to update the firmware to the latest version.
If you have already updated your TV’s firmware to the latest available version and still get the 0C-C009 error, move down to the next method below.
4. Restart or Reset the Router
If you’re getting the 0C-C009 error on every device on your home network connected to Discovery+ and you’re sure that the streaming service isn’t having server issues, start troubleshooting for a possible network problem.
By restarting your router, you can get rid of any cached data. This process will only get rid of temporary files. Everything else will stay the same.
To restart your router, press the ON/OFF button once to turn it off, then unplug the power cord and wait one minute. If your network uses a modem, you should also restart the modem.
Important: Don’t press the RESET button, as that will start the process of resetting the device.
If you’ve already restarted your router and you’re still getting the same Netflix error when streaming content, the next step is to reset your router.
To reset a router, press and hold the reset button for at least 10 seconds. Most models require a needle or something sharp to get to it.
Note: This process will reset your modem’s custom credentials and default address. Also, both your username and password will be set back to admin defaults.
Once you’re carried on both procedures, relaunch the Discovery+ streaming app and see if the issue is fixed.
5. Reinstall the Discovery app (Android TV & Apple TV Only)
If none of the methods above have allowed you to fix the 0C-C009 error, you should start troubleshooting the Discovery+ application you are using locally.
Reinstalling the Discovery+ app also has the benefit of getting rid of any corrupted data that could be causing the error.
The steps for doing so will differ depending on which platform you use. To help you with this, we’ve created two sub-guides, one for Android TV and one for Apple TV.
Note: If you are experiencing this issue on a different smart TV OS, look for specific steps online on reinstalling the Discovery+ application.
Feel free to follow the instructions for the platform you’re using to access the streaming service:
Reinstall Discovery+ on Android TV
- On the Home screen of your Apple TV, highlight the Discovery+ app. Then, press and hold the Touch surface until the app’s icon starts to move.
- When the app starts to shake, press Play/Pause and then choose Delete from the context menu.
- Once the app has been completely uninstalled, open the App Store on your AppleTV, look for the Discovery+ app, and download it again.
- Once the installation is done, restart your AppleTV and check if the problem has been fixed at the next system start-up.
Reinstall Discovery+ on Apple TV
- Press the “Home” button on your remote control to get to the main dashboard.
- Then, from the list of options, choose Google Play Store in the Apps category.
Note: If you can’t find the Google Play Store in the Apps category, expand the Apps menu first to see all the entries.
- Once you’re in the Google Play Store, select My Apps from the menu on the left, then find the entry for the Discovery+ app.
- Then, use the menu to choose it and click the Uninstall button to get rid of it.
- Once the process is done, restart your Android TV and wait for the next startup to finish.
- Then, use the Home menu again to go to the Google Play Store, search for the Discovery+ app, and reinstall it.