What causes Diablo IV to Crash & How to Fix it? (PC)

Diablo IV crashes at random instances in the game with no visible issues or error messages after the crash has occurred. The crash can occur in the main menu or even after a few minutes of playing the game. The game process becomes non-responsive right before the crash which freezes the game and follows it up by taking you to the desktop.

Diablo IV
Diablo IV

In this article, we are going to take a look at the different causes of Diablo IV crashing and provide you with a number of different solutions that you can employ to resolve the problem in question. 

What causes Diablo IV to crash? 

In most cases, the cause of the crash can be the overclocks that you have applied to your processor. The game is unable to run with an overclocked CPU, or even a GPU for that matter, leading to crashes in different instances. In addition to that, other factors can result in a game crash. Let’s go through the different causes below to better understand the potential reasons for the issue.

  • NVIDIA Reflex: In some scenarios, the game can crash on your system if you have enabled NVIDIA Reflex in the settings menu. 
  • Third-Party Interference: Any third-party programs in the background can interfere with the game running in your Windows environment which causes it to crash. These programs can often include a third-party security program or communication applications such as Discord.
  • Incorrect Graphics Card: If the game is utilizing the integrated graphics card on your motherboard instead of the dedicated graphics card installed, it might cause the game to crash. The integrated graphics card isn’t designed for gaming because it can’t bear the load or provide the output required for smooth gameplay.
  • Outdated/Damaged Video Drivers: If the GPU drivers on your PC are damaged or corrupted, that can also the game to crash. In such an instance, you will have to update the graphics drivers to resolve the issue.
  • Missing or Corrupted Game Files: The game files on your system can also lead Diablo IV to crash, in some scenarios. This happens when the installation files are either damaged or you are missing specific files in your installation directory. 
  • Overclocked Components: Any overclock applied to the components on your computer can also result in the game crashing. This behavior is often the result of bad optimization which has to be resolved by the developer team. 
  • Unstable Cutscene/In-game FPS: Finally, if the frames that you are receiving in the game or during the cutscenes are unstable, you are likely to experience a crash. 

How to Stop Diablo IV from Crashing?

Now that we have covered the different causes of game crashes, we can start with the various solutions that you can execute to circumvent the crashes on your PC. 

  1. Limit Cutscene FPS: When facing Diablo IV crashes, the first thing you need to do is limit your frame rate during the cutscenes. An unstable frame rate during the cutscene can often cause the game to crash. This can be managed via the Limit Cutscene FPS in the Graphics menu. The option is on by default, however, if you have disabled it, you will need to enable it again.
  2. Disable NVIDIA Reflex: NVIDIA Reflex is a new technology that aims to reduce the input lag in your games so that your gameplay can be as responsive as ever. However, an inconsistency with the implementation can cause it to crash the game in various scenarios. As such, you will have to disable NVIDIA Reflex to resolve the issue. 
  3. Lower Graphics Settings: The graphics settings that you have applied in your settings directly impact the performance of the game. Many users have reported facing multiple crashes while using high graphics settings in the game. This is caused by an instability with the game itself which needs to be resolved by the developers. 
  4. Force Dedicated GPU: If your motherboard comes with an integrated graphics card, the use of incorrect GPU by the game process can lead it to crash. In such an instance, you will have to force the game to use the dedicated graphics card on your computer. 
  5. Update Graphics Drivers: Outdated or obsolete graphics drivers can often cause various issues with newer games on your system. In addition, if the graphics drivers are corrupted due to a Windows update or something of the same nature, you will encounter crashes while gaming. To resolve this, you will need to update your graphics drivers.
  6. Scan Game Files: The game files on your computer can lead to a game crash if they are corrupted or you are missing important files in your installation directory. In such an instance, you will need to repair the game files by performing a scan via the Battle.net client. 
  7. Remove Overclock: Overclocked components can often result in game crashes on your computer due to the instability that comes along. This happens when the games are not properly optimized, causing it to crash when running on overclocked hardware. If this case is applicable, you will need to remove any applied overclocks to overcome the problem.
  8. Execute a Clean Boot: Finally, if none of the above methods resolve the issue for you, the problem is likely due to the interference of third-party programs with your game. This can occur when a third-party security program intervenes with the game process or due to the interference of other apps running in the background. In this case, you will need to perform a clean boot. This will start your PC with only the required Windows services running on startup. If the problem disappears in clean boot, you will need to identify the culprit by enabling the services one at a time.

1. Limit Cutscene FPS

  1. Open Diablo IV on your computer.
  2. From the main menu, choose Options.
    Navigating to Options Menu
    Navigating to the Options Menu
  3. On the Graphics tab, scroll down and locate Limit Cutscene FPS.
    Enabling Limit Cutscene FPS
    Enabling Limit Cutscene FPS
  4. Enable Limit Cutscene FPS via the box provided.

2. Disable NVIDIA Reflex

  1. Navigate to the Options screen on Diablo IV.
    Navigating to Options Menu
    Navigating to the Options Menu
  2. There, under the Graphics tab, locate NVIDIA Reflex Low Latency.
    Disabling NVIDIA Reflex
    Disabling NVIDIA Reflex
  3. From the drop-down menu, choose Disabled. 

3. Lower Graphics Settings

  1. Select the Options menu on the home screen of Diablo IV.
    Navigating to Options Menu
    Navigating to the Options Menu
  2. After that, on the Graphics tab, use the Quality Preset drop-down menu to lower your graphics settings.
    Lowering Graphics Settings
    Lowering Graphics Settings
  3. We recommend selecting Low as the Quality Preset until a future patch from the developer team resolves the bug. 

4. Force Dedicated GPU

  1. First, open the Settings app with the keyboard shortcut Windows key + I.
  2. In the Settings app, navigate to System > Display > Graphics.
    Navigating to Graphics Settings
    Navigating to Graphics Settings
  3. There, select Diablo IV from the list of apps provided.
  4. Then, click on the Options button.
  5. After that, select the High Performance option that utilizes your dedicated GPU.
    Enabling High Performance Mode
    Enabling High-Performance Mode
  6. Click Save. 

5. Update Graphics Drivers

  1. Start by downloading the Display Driver Uninstaller tool from the official source by clicking here
  2. After downloading the file, extract it on your computer.
  3. Then, double-click the Display Driver Uninstaller.exe executable in the extracted directory. 
  4. The General Options screen will appear once DDU launches. Click Continue.
    DDU General Options
    General Options Screen
  5. After that, pick GPU from the Select device type menu.
    Selecting GPU as Device Type
    Selecting GPU as Device Type
  6. Follow this up by selecting your video card brand from the Select device drop-down menu.
    Selecting GPU Manufacturer
    Selecting Video Card Brand
  7. Then, click the Clean and restart option to uninstall your current graphics drivers.
    Uninstalling Graphics Drivers
    Uninstalling Video Drivers
  8. After your PC boots up, head to your GPU manufacturer’s website and download the latest drivers.
  9. Install the latest drivers on your system. 

6. Scan Game Files

  1. Open the Battle.net client on your computer.
  2. On the Battle.net client, go to the Diablo IV screen.
  3. There, click on the settings icon and select Scan and Repair from the menu.
    Repairing Game Files
    Repairing Game Files
  4. Wait for the scan to complete. 

7. Remove Overclock

Overclocking your components can result in greater performance in the games that you play since you are removing the official limit applied to the memory clocks of your processor, or GPU. However, overclocking comes with its own side effects that cause the components to become unstable. This behaviour can sometimes result in various games crashing on your computer. 

This occurs when the games are not properly optimized and they are unable to respond to the higher memory clocks. In such a scenario, you will have to remove the overclocks applied on your PC to prevent the game from crashing. 

8. Execute a Clean Boot

  1. First, use the Windows key + R shortcut on your keyboard to open the Run dialog box. 
  2. Type msconfig and hit Enter in the Run box.
    Opening System Configuration
    Opening System Configuration
  3. Then, navigate to the Services tab in the System Configuration window.
  4. There, select the Hide all Microsoft services option.
    Hiding Microsoft Services
    Hiding All Microsoft Services
  5. Then, click on the Disable all option and hit Apply.
    Disabling Third-Party Services on Startup
    Disabling Third-Party Startup Services
  6. After that, navigate to the Startup tab.
  7. There, click the Open Task Manager option.
    System Config Startup Tab
    Opening Task Manager via Startup tab
  8. Once Task Manager options, select the listed apps one by one and click Disable.
    Disabling Third-Party Apps on Startup
    Disabling Third-Party Startup Apps
  9. Finally, restart your PC to perform a clean boot. 

That is it. One of these solutions should resolve the issue in question. Keeping the overclocks that you have applied along with your overclocked components in check can often help you prevent these crashes in future. 

Still facing crashes? 

If you are still encountering crashes after implementing all of the solutions above, you will have to reach out to the official customer support of Diablo IV. Explaining the issue to a customer support agent will help you resolve the issue since they will be dealing with your specific case by looking at the crash logs generated. You can create a support ticket on their official website by clicking here


Muhammad Zubyan

Muhammad Zubyan is a certified Google IT Support Professional with over 7 years of extensive experience. He has worked on more than 1500 computers, gaining valuable insights that enable him to detect and troubleshoot any complicated root cause of Windows-related issues and errors. In addition to managing Appuals as a Senior Editor, he is currently developing his own Game Optimization program that caters to both gamers and casual users alike.