Resolve: Can’t Play the Current Song’ in Spotify

The ‘Can’t play the current song‘ is encountered by some users when they attempt to play music from a desktop version of Spotify. In most cases, the issue is only restricted to certain tracks, but the problem is the same tracks play just fine on the mobile version of Spotify.

‘Can’t Play current Song’ error on Spotify

Note: Here’s what to do in case you’re dealing with Spotify Installation Error Code 53.

1. Re-login to Spotify

In case you had a Premium subscription that just expired, chances are the issue is encountering because the Spotify needs a refresh in order o migrate your subscription back to Standard. As several users have reported, you will need to log in and out of the application in order to accommodate the new changes.

To do this, simply click the drop-down arrow associated with your account name (top-right corner), then click on the Log Out button.

Logging out of Spotify

After you do this, you will be prompted to insert your account credentials once again. Do so and see if the problem is now fixed.

In case, you’re still encountering the same ‘Can’t Play current Song‘ error, move down to the next method below.

2. Disabling High-Quality Streaming

As it turns out, the vast majority of reports with this particular error occur for users that used to have a Premium subscription that since expired.  Upon investigating the issue, we realized that this has something to do with a premium feature called high-quality streaming.

Spotify facilitates high-quality audio for Premium users, but it takes it away just as easily in case the subscription is revoked. The only problem is, the setting that makes this possible remains enabled even after the Premium account is turned into a Standard one.

As you can imagine, this transition renders a lot of tracks unplayable because Spotify still features its high-quality equivalents that are Premium-only. This is by far the most common cause that will end up triggering the ‘Can’t play the current song‘ error.

To fix it, all you have to do is go into Spotify’s settings menu and disable the High-Quality Streaming setting. Here’s a quick guide on doing this:

Note: The instructions of doing this might be a little different depending on the device that you’re using, but the bottom line is the same.

  1. Open Spotify from your desktop device and look click on the drop-down arrow associated with your account icon (typically located in the top-right corner).
  2. From the newly appeared context menu, simply click on Settings.
  3. Once you’re inside the settings menu, scroll down to the Music Quality section and change the Streaming Quality from High or Very High to Automatic.
  4. After you manage to enforce the modification, simply restart your Spotify application and see if the issue is resolved at the next app startup.
Modifying the default sound quality in Spotify

In case the same issue is still occurring, move down to the next potential fix below.

3. Disabling Hardware acceleration of Spotify

As it’s been reported by several affected users, hardware acceleration can also be responsible for the apparition of this issue. In order to resolve it, you’ll need to access the advanced settings menu of Spotify and disable it from there.

Note: Here’s what to do if you noticed random sound lowering with Spotify.

It’s not yet confirmed why this works since it appears that it has nothing to do with the track lineup, but a lot of affected users have confirmed it to work.

Here’s a quick guide on disabling hardware acceleration on Spotify:

  1. Open your Spotify app from the affected desktop device.
  2. Next, click on the drop-down arrow associated with your account icon located in the top-right corner.
  3. Once you see the context menu, simply click on Settings.
  4. After you manage to arrive inside the Settings menu, scroll all the way down to the bottom of the screen and click on Show advanced settings.
  5. From the Advanced Settings menu, scroll all the way down to the Compatibility tab and disable the toggle associated with Enable hardware acceleration.
  6. Restart your Spotify app and see if the problem has been resolved.
Disabling Hardware Virtualization

In case you’re still encountering the ‘Can’t play the current song‘ error, move down to the next potential fix below.

4. Set Crossfade to 0 seconds

Another potential scenario that might be the bottom cause of the ‘Can’t play the current song‘ error is a set menu called Crossfade.

We didn’t manage to find any official confirmation on why this works, but a lot of users have managed to fix the issue by going into the Settings menu of Spotify, enabling Crossfade songs and setting the value to 0.

Here’s a quick guide on how to do this:

Note: The guide below should work on Windows (UWP and desktop app) and Mac.

  1. Open your Spotify application from your desktop computer
  2. Next, click on the arrow associated with your account icon (top-right corner).
  3. Once you see the context menu, simply click on Settings.
  4. From the Settings menu, scroll all the way down to the bottom of the screen and click on Show Advanced Settings.
  5. Now that you made the advanced settings visible, scroll down to the Playback section, enable the toggle associated with Crossfade songs, then set the adjustment bar to 0 seconds.
  6. Restart your Spotify app and see if the issue is now resolved.
Enabling Crossfade in Spotify

5. Clearing the Offline Song Cache

In some rare circumstances, this particular issue can also occur due to some kind of local file corruption. In most cases, the issue is facilitated by an unexpected machine interruption during a time when Spotify is copying music files to the local storage.

This might cause some tracks to become unplayable and trigger the ‘Can’t play the current song‘ error when the user attempts to play them.

If this scenario is applicable, here’s a quick guide on fixing the issue:

  1. Open your Spotify app, click on the drop-down arrow (top-right corner) to bring up the context menu, then click on Settings from the list of available options.
    Accessing the Settings menu of Spotify
  2. Once you’re inside the Settings menu, scroll all the way down to the bottom of the screen and click on the Show Advanced Settings button.
    Show Advanced Settings menu
  3. Once the advanced options become available, scroll down through the list until you get to the Offline songs Storage. Take a note of the location as you’ll need to get there later.
    Finding out the location of Spotify
  4. Close Spotify, then open File Explorer and navigate to the location of Spotify’s offline songs as identified above.
    View Hidden Items option is checked

    Note: The AppData folder will not be visible by default. To unhide it, simply go to View and ensure that the box associated with hidden items is enabled.

  5. Once you arrive at the correct location, select everything inside the Storage folder, then right-click > Delete.
    Deleting the local song cache of Spotify
  6. Restart Spotify and see if the issue is resolved at the next startup.
Kevin Arrows
Kevin is a dynamic and self-motivated information technology professional, with a Thorough knowledge of all facets pertaining to network infrastructure design, implementation and administration. Superior record of delivering simultaneous large-scale mission critical projects on time and under budget.

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Resolve: Can’t Play the Current Song’ in Spotify

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