You might have seen this error message while accessing the drive in the file explorer. When the error appears, you might not be able to see the basic information about the disk regardless of Windows detecting the drive. However, there are some methods that can help you to get rid of this error message.
Even though hardware issues like broken USB ports or SATA can cause this error. However, insufficient permission, mismatching drive letter, and outdated motherboard chipset drivers can also be the leading causes behind this error message.
We explained in detail below what could cause this error. We recommend reading the causes carefully as one of them might be the main contributor in your case:
- Not Having Permissions To Access The Device Drive- The error can often be caused by insufficient permissions, causing the error message. Although when you connect an external or internal drive to the computer, all the permissions are automatically set. However, in some situations, the drive permission might not be appropriately configured, which might be the reason for this error.
- Mismatching Drive letter- When we connect a drive to a computer, Windows automatically assign a letter to the particular drive. However, if the drive letter is not assigned correctly, you will not be able to access the drive until you change the drive letter.
- Hard Disk Issues- The error can also be caused by a hardware issue because there is a possibility of a defective drive causing this error. To ensure that, check the drive through another computer if applicable.
- Outdated Motherboard Chipset Drivers-The error can be a result of outdated chipset drivers. To ensure that you have the latest version of the driver, visit the manufacturer’s website.
- Faulty Motherboard Header- If you are using an internal hard disk, there is a chance that your motherboard header is damaged, and thus the error is being triggered. To fix this, you will need to replace the mother header.
- Defective USB Ports- If you are using a USB, try changing the port, as it might be defective and prevent you from accessing the data. Hence, checking all the ports one by one is recommended to access data.
1. Give Appropriate Permission To Access The Drive
Usually, the error occurs due to insufficient permissions to the drive. You cannot access the drive if you do not have appropriate permission. However, when we plug an external or internal drive, all the required permissions are set automatically for the user.
Sometimes, we might receive error messages while accessing the drive due to the lack of permissions. However, To avoid errors, we might need to change the drive permissions as they might not be appropriately configured. Below are the steps:
- Open the File Explorer and right-click on the drive, which is causing the error
- Go to Properties
- Click Security from the top bar
- Click on Edit and check the Full Control option under Permissions For Authenticated Users
- Once done, click Apply and click OK
- After giving full control, try accessing the drive to check if the error is fixed.
2. Change the Drive Letter
The mismatching drive letter can lead you to this error message. You can see the drive letter shown in the error message. If that drive letter does not match the one you can see in the disk management utility, the error will likely appear. Therefore, try manually changing the drive letter by following the steps below:
- Press the Windows key and type Disk Management
- Open the disk management settings
- Right-click the causing drive
- Then, click Change Drive Letter And Paths
- A short Window will open; click on the Change button
- Then, change the drive letter from the alphabet dropdown menu
- Click OK and click Yes when warning popups
- Once done, try accessing the drive to check if the error is resolved.
3. Uninstall And Reconnect Device
If the error is not fixed yet, another solution you can apply is to uninstall the device via the disk management utility, which might fix this error. Remember, after uninstalling the device from the disk management, you will have to open your CPU case to remove and reconnect the drive, as it might not be connected properly, and due to that reason, you might frequently receive this error message. Below are the instructions to do that:
- Right-click the Start Menu and click Device Manager
- Expand the Disk Drives option
- Right-click the drive causing the error, then click Uninstall Device
- Again click Uninstall to conform
- Once done, shutdown the computer and open the CPU case
- Disconnect and reconnect the hard drive, then check if the error is fixed.
4. Re-Scan Disks
You can also try using a Re-scan Disks option if none of the methods has worked. Re-scanning the disk will detect the changes and update the disk information according to changes. In simple words, it refreshes the disk, which might help fix this error. To do so:
- Open the Disk Management by searching it from the Start Menu
- Select the hard drive, which is not accessible
- Click Actions, then click Rescans Disks
- Once done, try to access the hard drive and check if the issue is resolved.
5. Re-create Disk Partition
If the error still persists, try re-creating a partition using the diskpart utility to fix this error. Dispart is an inbuilt tool that allows users to manage partitions, volumes and disks. You can easily create partitions by just executing commands through the command prompt. Below are the steps to do that:
- Click Start Menu from the left pane
- Type Command Prompt and right-click on it
- Choose Run As Administrator
- Now type diskpart and hit enter
- Then type list disk and hit enter
- Note: If you are able to see a causing disk, type select disk and the number of the disk. For example, select disk 0
- Then, type the following commands one by one
clean list disk create partition primary select partition 1 active
- After creating a partition, assign a letter to a newly created partition by typing the following commands
format FS=NTFS label=Data quick assign letter=g
- Once done, close the terminal by typing exit and check if the issue is resolved.
6. Update Motherboard Drivers
Motherboard drivers are essential for all components as they make components function properly. If they are outdated, you will likely face issues like this. Hence, it is important to keep the drivers updated.
To update the chipset driver, you must visit the motherboard manufacturer’s website and download the driver from there. For the guidelines, you can read the full tutorial from the website to install the chipset driver.
- To check the version of your motherboard drivers, press the Windows key and type msinfo32
- Click OK to open the system information
- If the Bios version is outdated, go to your manufacturer’s website to download and install the latest driver by following the given instructions.
7. Change Motherboard Headers
If none of the methods worked, there may be a possibility that the motherboard header is not working properly, and for that reason, the USB is not connected correctly, and the error is frequently displayed. To fix this, you will need to visit the technician to describe your issue.