[Fix] 0X803F800B Error When Launching a Xbox One Game

The 0X803F800B error code is encountered when trying to launching certain Xbox One games. The error code essentially means that the Xbox Live Gold subscription is no longer active, but some users are seeing this message even though their Gold subscription is still active and they have the right to play the game.

Xbox One Error Code 0X803F800B

When troubleshooting this issue, you should start by ensuring that your Gold subscription is currently active and you actually have the right to launch the game that’s triggering the 0x803f800b error.

If you confirm that your Gold subscription is still active, investigate to see whether Microsoft is currently dealing with a widespread server issue that’s causing this problem.

However, if you confirm that’s not the case, perform a power cycling procedure or attempt to reinstall the game that’s causing the error code in order to manually restore the assigned license.

In case none of these potential fixes work, you have no choice but to get in contact with a Microsoft Live agent and ask them for assistance.

Renewing your Gold Subscription

Before trying any of the other fixes below, you should ensure that your Xbox Live Gold subscription is valid.

You might see this error when trying to access a game that was previously offered for free as per your Gold subscription – Keep in mind that even if these games are free, you only have the rights to play them as long as you maintain an active gold subscription.

If you’re not certain whether your Gold subscription is active or not, follow the instructions below to check the availability of your Xbox Gold subscription via your console menu:

  1. From the main dashboard of your Xbox menu, press the Xbox button on your controller to bring up the guide menu.
  2. Next, use the right-hand trigger to highlight the System tab, then select the Settings menu and press A on your controller to access the menu.
    Accessing the Settings menu on Xbox One
  3. Once you’re inside the Xbox settings menu, use the left-hand thumbstick tot select the Account tab from the menu on the left.
  4. Next, move over to the right section and access the Subscription menu (under Account).
    Accessing the Account > Subscription menu on Xbox One
  5. Once you’re inside the Subscriptions menu, you can clearly see if your Xbox Gold subscription is still active (and when it will expire).
  6. If the subscription already expired, you will need to renew it if you want to get around the 0x803f800b error code when trying to launching a game that you previously got for free.
    Note: You can either renew the subscription directly from the Subscription menu or you can buy physical Xbox Live codes from a local retailer, from the official Microsoft Store or from an authorized online reseller.

If you’ve ensured that your Xbox Live Gold subscription is still active, move down to the next potential fix below.

Verifying the Status of Xbox Live servers

A server issue can also be responsible for your console’s inability to verify the ownership of your games. If you previously made sure that your Xbox Live subscription didn’t expire, the next logical step would be to ensure that the problem is not widespread.

Fortunately, there are official channels to verify whether Microsoft is currently dealing with a widespread issue on Xbox Live. Start by checking the official Xbox Live status page and see if there’s currently an issue with the Core Services on Xbox One.

Xbox Live server status

If there’s currently an issue with a critical service, you should also take a look at the official Twitter account of Xbox Support for any official announcements of a widespread issue or maintenance period.

Note: In case other users in your region are encountering the same problem, you have no other choice than to wait for Microsoft engineers to fix the problem on their end.

In case the investigations you just performed didn’t uncover a server issue with Xbox one, move down to the next potential fix below.

Performing a Power Cycling Procedure

As it turns out, this issue can also occur due to a firmware glitch or temporary file that is making the system believe that your Gold subscription is actually expired. If you’re certain that’s not the case, you can try to initiate a power cycling procedure.

This operation will clear the power capacitors along with any temporary data that might inhibit your console’s ability to establish ownership.

Here’s a quick step by step guide that will allow you to to perform a power cycling procedure on your Xbox One console:

  1. With your console fully turned on, press and hold the Xbox button on the front of your console for 10 seconds or until you can hear the fans shut off and see the front LED’s turning off.
    Pressing the power button on Xbox One
  2. Once your Xbox machine is fully turned off, wait for a full minute before attempting to turn it back on. If you want to ensure that the power cycling operation is successful, physically disconnect the power cable of your Xbox One console from the power outlet and wait for a minimum of 15 seconds before plugging it back in.
  3. Boot your console back up conventionally via the Xbox button on your console and wait until the startup is complete.
    Note: While your console is starting up, pay attention to the long Xbox startup animation (the one that lasts more than 3 seconds). If you see it, it’s confirmation that the power cycling procedure was performed successfully.

    Xbox One long starting animation
  4. Once the next startup is complete, launch the same game that was previously triggering the 0X803F800B error code and see if the problem is now fixed.

Reinstalling the Game that’s causing the error

If you’re only encountering this problem with only one game that you purchased digitally (not received via Gold program), it’s possible that you’re dealing with the licensing issue. Since Xbox One doesn’t have a feature similar to Restore Licenses as the PS4 has, you will need to reinstall the game in order to re-establish the ownership of that particular license.

If this scenario is applicable, follow the on-screen instructions to reinstall the game that’s ultimately causing the 0x803f800b error code:

  1. Press the Xbox button on your controller and use it to access the Games & Apps menu.
    Accessing the My games & Apps
  2. From the Games & Apps menu, navigate to the game that you want to uninstall, then press Start > Manage game.
    Managing an app / game
  3. Next, use the menu on the right to select Uninstall all. Ensure that you’re uninstalling the base game along with every installed add-on or expansion.
    Uninstalling the game
  4. Once the installation is complete, return to the same Manage menu, and navigate to the Ready to install section.
  5. Next, move to the right section and use the Install button associated with the game that you previously uninstalled to re-establish ownership.
  6. After the installation is complete, launch the game once again and see if you’re still seeing the 0x803f800b.

If this problem is still occurring, move down to the next potential fix below.

Contact Microsoft Support

If none of the methods above have worked for you and you’re certain that the Gold subscription is still active, you need to get assistance in order to fix the 0x803f800b.

In this case, your next step should be to get in touch with a Virtual agent and ask them to re-establish ownership of the game you are entitled to. To get started, visit this Contact Us Page and click on Contact Us (under Still Need Help)

Contacting the Xbox Support team

Inside the new pop-up menu, select Games & Apps, then select I can’t play a digital game (under What is the issue). Finally, select Xbox One as the platform where this problem is occurring, and click on Next.

Next, click on Choose your account, sign in with your user credentials, choose the contact method, and wait for a Microsoft agent to get in contact with you.

When someone finally gets in touch with you, you will be asked a couple of security questions in order to confirm your account ownership, then you will be assisted in resolving the problem.


Kevin Arrows

Kevin Arrows is a highly experienced and knowledgeable technology specialist with over a decade of industry experience. He holds a Microsoft Certified Technology Specialist (MCTS) certification and has a deep passion for staying up-to-date on the latest tech developments. Kevin has written extensively on a wide range of tech-related topics, showcasing his expertise and knowledge in areas such as software development, cybersecurity, and cloud computing. His contributions to the tech field have been widely recognized and respected by his peers, and he is highly regarded for his ability to explain complex technical concepts in a clear and concise manner.