The “Error Code 014.30” Error is shown while streaming on a Roku TCL TV and it is usually caused due to a weak wireless signal or slow internet speeds. The error might also indicate an error with the launch configuration of the TV or the buildup of a corrupt router DNS cache.
Why Can’t Roku Connect to the Internet and How to Fix it?
We found the underlying causes to be:
- Weak Wireless Singal: The Roku TCL TV connects to the internet connection wirelessly so the wireless signal needs to be strong in order for it to be able to stream content. The wireless signal gets weaker as we move further away from the router and if we move too far away, it creates disconnection/signal issues.
- TV Configurations: In some cases, the TV might not be configured properly which might cause the error to be triggered. There can also be issues with TV Software and it might be missing important files.
- Invalid SSID/Password: It is possible that the SSID and the password for the wireless connection might not have been entered properly and due to a glitch the connection was established but the internet access wasn’t granted. This can occur and in some cases, it might be the reason this error is being triggered. It can also trigger the error code 014.40.
Solution 1: Power-Cycling Devices
Since there might be the buildup of a corrupt DNS cache inside the router, which can prevent the devices from being able to connect to certain services, we will be power-cycling both the router and the TV. In order to do that:
- Unplug the power from both the router and the TV.
- Press and hold the “Power” buttons on these devices for at least 20 seconds to discharge the electricity being stored by capacitors.
- Plug the devices back in and turn them ON.
- Wait for the access to be granted and check to see if the issue persists.
Solution 2: Resetting TV to Factory Defaults
In some cases, if the TV’s software has been affected, we will be resetting the TV back to its factory defaults. This will clear out any issues with the software and configure the settings according to the factory defaults. Make sure to make note of any important settings that you changed or backup important data.
- Press the “Home” button to open the main screen.
- Scroll down the list and select “Settings”.
- Navigate to the “Right” using the “Arrow” buttons and select “System”.
- Press the “Right Arrow” again and select “Advanced System Settings”.
- Press the “Right Arrow” button once more and select the “Factory Reset” option.
- Again, press the button and select the “Factory Reset Everything” option.
- To proceed, enter the code listed on the screen and press “OK“.
- This will start to reset all settings and configurations back to the factory defaults.
- Once the reset is completed, turn the TV on and connect it to your wireless network.
- Enter the SSID and the password to confirm the connection after selecting the name of the network.
- Check to see if the disconnection issue persists.