Roku is a line of online media players that are manufactured and distributed by Roku.inc. They provide content in the form of TV channels, streaming services, and many other forms. They are basically physical consoles that connect to the user’s Ethernet or Wifi connection and output it directly to the TV, Mobile or Computer. They themselves have memory and a Processor.
The latest lineup of the Roku consoles is capable of streaming in the 4k resolution which is a huge step up from the maximum of a 720p resolution that its ancestor device could achieve. However, quite recently, a lot of reports have been coming in where users are unable to stream videos on their consoles and an Error titled “Error Code 014.40” is shows while trying to establish a connection.
What Causes the “Error Code 014.40” on Roku?
After receiving numerous reports from multiple users, we decided to investigate the issue and devised a set of solutions that fixed it for most of our users. Also, we looked into the reasons due to which this error is triggered and listed it below:
- Incorrect Wifi information: In most cases, it was seen that the error is caused due to the incorrect entry of either the Wifi password or the SSID. Roku needs to establish a secure Wifi connection in order for it to work properly and if the information has been entered incorrectly it doesn’t stream videos and this error is triggered.
- Cache: Certain configurations are cached by the TV, Roku and the Internet Router that are used to decrease the loading times and to provide a better experience. However, over time these configurations might be corrupted due to which this error might be triggered.
- Mac Filtering: If the Mac filtering for your router is turned on, it is possible that the Mac id for your Roku device might be banned from using the internet by your ISP.
Now that you have a basic idea of the nature of the problem, we will move on towards the solutions. Make sure to implement these in the specific order in which they are presented to avoid conflict.
Solution 1: Reinitializing Network Configurations
It is possible that the Wifi password, SSID or other settings haven’t been configured properly. Therefore, in this step, we will be reinitializing the Network Settings for Roku and then reconfiguring them. For that:
- Navigate to the settings menu on your TV through the Roku remote.
- Open “System” and Select “Advanced System Settings“.
- Highlight the “Network Connection Reset” and click on “OK“.
- Enter the code displayed on the screen in order to initiate the reset
Note: It is displayed for some models while for the others it isn’t.
- Follow the onscreen instructions and the network configurations will be reset for your device.
- At the restart, you will be prompted to connect to a network.
- Click on the “Wireless” or “Wired” option depending upon your connection.
- Select your Wifi from the list of the options.
- Enter the password for the Wifi and select the “Connect” option.
- Wait for the connection to be established and check to see if the issue persists.
Solution 2: Power Cycling Devices
In some cases, if the cache for one or more of the devices involved in this process is corrupted it can prevent the connection from being established. Therefore, in this step, we will be completely power-cycling the devices. For that:
- Disconnect “Roku” from the console and turn it off.
- Turn the console and the Internet Router off.
- Unplug them both from the socket.
- Press and hold their power buttons for 2 minutes while they are unplugged.
- Plug them both in.
- Connect Roku to the console and check to see if the issue persists.
Note: Make sure to contact your ISP and verify that the MAC id for your Roku device hasn’t been banned by them.