How to Fix Zelle Error A106: 10 Simple Solutions
- Zelle error A106 usually occurs due to account inactivity, incorrect information, or compatibility issues with your bank.
- Fixes include verifying enrollment, checking bank compatibility, clearing the app cache, or reinstalling the Zelle app.
- Contact Zelle support if the error persists despite troubleshooting, or wait for technical issues to be resolved on their end.
Running into an error when you’re trying to send money can be frustrating, especially with something as convenient as Zelle. Error A106 usually indicates an issue with your account or the information you’re providing. Common reasons include:
- Network Connectivity Problems: Poor internet connection or network issues can prevent the app from functioning correctly, leading to errors.
- Inactivity: Your account may have been inactive for a long period.
- Incorrect Information: You may be entering details (like your mobile number or email) that do not match what is registered.
- Bank Issues: Your bank or credit union may not support Zelle.
- Fraud Detection: Zelle may flag your account for suspicious activity, leading to a temporary hold or error.
- Outdated App Version: Using an outdated version of the Zelle app can lead to compatibility issues and errors.
- Technical Glitches: There could be temporary issues with Zelle’s servers, including server outages or maintenance periods.
Follow this guide to troubleshoot and resolve Error A106, allowing you to get Zelle back up and running smoothly.
Table of Contents
- 1. Verify Your Enrollment in Zelle
- 2. Check Your Bank’s Compatibility
- 3. Enter Correct Login Information
- 4. Change SIM Card Slot
- 5. Clear App Cache (For Android Users)
- 6. Reinstall the Zelle App
- 7. Reset Network Settings
- 8. Contact Zelle Support
- 9. Wait for Technical Issues to Resolve
- 10. Update the Zelle App
READ MORE: How to Troubleshoot Zelle Sign-in Error Code: A101 ➜
1. Verify Your Enrollment in Zelle
- Open the Zelle app.
Open Zelle App - Check if you are logged in with the correct mobile number and email address.
- If you are unsure about your enrollment, visit Zelle’s website to confirm.
Go to Zelle’s Website and Confirm Your Enrollment
How This Helps: Ensuring you are properly enrolled with Zelle is the first step in troubleshooting the A106 error.
2. Check Your Bank’s Compatibility
- Go to Zelle’s website and look for a list of participating banks.
Check for your bank in the list of participating partner banks on Zelle’s website - If your bank is not listed, you may need to switch to a bank that supports Zelle.
How This Helps: Not all banks support Zelle. Confirming compatibility can help determine if the issue lies with your bank.
3. Enter Correct Login Information
- Double-check that you are using the mobile number and email address you registered with.
Ensure you’re using your registered mobile number and email when logging in - If you have changed your mobile number or email, update this information with Zelle.
How This Helps: Using the correct mobile number and email address ensures that Zelle can verify your identity.
READ MORE: What is Mailinator? How to Use it to Create Disposable Email ➜
4. Change SIM Card Slot
- Remove your SIM card.
Remove your SIM card from its current slot | WikiHow - Place it back into the original slot.
Put the SIM card back in its slot - Restart your phone and try logging into Zelle again.
How This Helps: If you have recently changed the SIM card slot on your phone, it may cause verification issues.
5. Clear App Cache (For Android Users)
- Go to your phone’s Settings.
Go to Settings - Navigate to Apps > Zelle.
Apps > Zelle - Tap on Storage.
Tap on Storage & Cache - Select Clear Cache.
Tap Clear Cache - Restart the Zelle app.
How This Helps: Clearing the app cache can resolve issues caused by corrupted data.
READ MORE: Clearing Cache in Android: What, Why and How? ➜
6. Reinstall the Zelle App
- Uninstall the Zelle app from your device.
Apps > Zelle > Tap on Uninstall - Go to the App Store or Google Play Store and reinstall Zelle.
Go to Apple App Store or Google Play Store and search Zelle to Install - Open the app and log in with your correct credentials.
How This Helps: Reinstalling the app can fix any corruption or bugs that may have occurred.
7. Reset Network Settings
- Go to your phone’s Settings.
Go to Settings - Select System Settings (or similar).
Select System Settings - Tap on Reset.
Tap Reset Options - Select Reset Network Settings.
Reset Mobile Network Settings - Confirm the reset and restart your device.
How This Helps: Resetting network settings can resolve connectivity issues that might be causing the error.
8. Contact Zelle Support
- Call Zelle support at 1-844-428-8542 or visit their support page.
Visit Zelle’s Support Page - Provide them with your registered mobile number and a detailed description of the issue.
How This Helps: If all else fails, Zelle support can provide personalized assistance to resolve the issue.
9. Wait for Technical Issues to Resolve
Check Zelle’s official social media or website for any announcements regarding outages. If there is a known issue, wait for Zelle to resolve it.
How This Helps: Sometimes, the error may be due to Zelle’s servers being down or undergoing maintenance.
10. Update the Zelle App
- Go to the App Store or Google Play Store.
- Search for the Zelle app and check if an update is available.
- If so, download and install the update.
How This Helps: Keeping your app updated ensures you have the latest features and bug fixes.
These steps usually do the trick. If you’re still stuck, don’t stress it; just contact Zelle support, and they’ll help you out. Technical issues happen to everyone, but with a little patience, you’ll sort it out in no time. If you have any questions or need further clarification, drop them in the comments below. Thanks for reading!
