Some Xbox One users are encountering the Error Code 0x82d40004 when they try to launch certain applications or games. In some cases, affected users are reporting that the issue is reported to occur with every game – even after they insert the game disc.
One of the most common instances that will end up producing the 0x82d40004 error is a power mode & startup setting called Energy-Saving. Some users that were struggling with the same issue have managed to fix it by changing the option to Instant-on.
If that doesn’t work, check the current status of the Xbox Live servers and see if the Purchase and Content usage service is currently experiencing problems. If there are issues, your console might be unable to check if you have the right to play that library item. In case you confirm a server problem, switching your console mode to Offline mode will allow you to validate your game library locally.
However, the 0x82d40004 error can also occur due to a firmware inconsistency or a corrupted local profile. In this case, performing a power-cycling procedure or re-adding your Microsoft account should clear any temporary data that might cause this issue.
In case you’re only seeing this error only while inserting a physical game disk, start by clearing the persisting cache of your Xbox One console. Additionally, you should try cleaning the disk with isopropyl alcohol and take some steps to distinguish if your optical drive is failing.
Method 1: Changing Power mode to Instant-On
As it turns out, for a lot of affected users that are encountering the Error Code 0x82d40004 on Xbox One, this problem ended up being caused by a power mode & startup setting. Keep in mind that this is not the only problem that is being caused by the energy-saving features implemented on Xbox One.
If this scenario is applicable and the power mode is set to Energy-saving, you should be able to fix the issue by changing the option to Instant-On.
A lot of affected users have reported that the issue was entirely resolved after they enforced this change. Here’s a quick step-by-step guide on how to do this:
- From the main dashboard menu of your Xbox One console, press the guide menu on your controller and wait for it to appear.
- Once the guide menu (on the left) becomes visible, use it to select the Settings tab (gear icon), then access the Settings entry.
- Once you’re inside the settings menu, select the General tab from the vertical menu on the left, then move over to the right section and access the Power mode & startup options menu.
- Inside the Power mode & startup menu, access the drop-down menu associated with Power mode and change it from Energy-saving to Instant-on.
- After you do this, simply perform a regular console restart and wait for the next startup to complete.
- Attempt to launch the same game that was previously triggering the 0x82d40004 error code and see if the issue has been resolved.
If your Xbox One console is still showing the same error code, move down to the next potential fix below.
Method 2: Checking for server issues
As Microsoft has confirmed, the 0x82d40004 error code might also be the result of a server issue that is preventing end-user consoles from checking usage rights. This is even more likely if you’re only encountering the problem with digital purchases.
As it turns out, several affected users that encountered this issue in the past have confirmed that the issues were a direct result of a problem with one Xbox Live service (Purchase and Content Usage). A scheduled maintenance period or a different unexpected problem might end up inhibiting usage rights checking.
If the investigations you just performed didn’t reveal an issue with the Purchase and Content usage service, you can cross a server issue of the potential culprit list.
Note: In case you have discovered that there’s indeed a problem with an Xbox Live service, wait an hour or so and check back to see if the issue is resolved. Additionally, follow Method 3 to switch your console to offline mode.
If the same 0x82d40004 error code is still occurring and you’ve discovered that there are no issues with any Xbox Live services, skip the next method below and move directly to Method 4.
Method 3: Switching your console to Offline Mode
If you’ve previously confirmed that the Purchase and Content usage Live service is currently encountering issues and you’re unable to access your digital purchases due to the 0x82d40004 error code, one way to circumvent the problem is to switch your console mode to Offline.
This operation will bypass some online ownership verifications that are heavily-reliant on the Purchase and Content usage service, which might allow you to access your game library normally.
However, keep in mind that you will end up losing the ability to play multiplayer games and access any type of content that requires a connection with the Xbox Live server.
If you are prepared to switch your console to Offline Mode while the Xbox Live affected service is being fixed, here’s what you need to do:
- Press and hold the Xbox button on your controller to open up the guide menu. Next, select the gear icon to access the Settings tab.
Once you’re inside the settings menu, access the Network sub-menu. Next, select the Network settings menu and tap on Go offline.
- After you do this, your console should handle purchase verifications locally and you should be able to access your digital purchases without issues.
Note: Once the server problem is resolved, reverse engineer the steps above in order to allow your console to connect to the Xbox Live service again.
In case this method wasn’t applicable or you’re still encountering the 0x82d40004 error code even after you’ve enabled Offline Mode, move down to the next potential fix below.
Method 4: Performing a power cycling procedure
If none of the methods above have helped you discover the culprit causing the 0x82d40004 error, it’s likely that you’re seeing the error due to some kind of firmware inconsistency – particularly if this issue started appearing after the installation of an update (or a failed update).
If this scenario seems like it could be applicable, you might be able to fix the issue by performing a power cycling – This operation will end up draining the power capacitors of your Xbox One console, which will end up eliminating the vast majority of firmware-related issues that might cause this particular behavior.
Here’s a quick guide that will allow you to perform a power-cycling procedure on your Xbox One console:
- Start by ensuring that your console is turned on (not in hibernation) and fully booted.
- Next, press and hold the On/Off Xbox button (on your console). Keep it pressed for over 10 seconds or until you see that the front LED stops flashing. Once you see this occurring, let go of the button.
- After the shut down is completed, disconnect the power cable physically from the power outlet and wait for a full minute before plugging it back in.
- Turn your console back on conventionally and wait for the net startup to complete. If you see the initial animation logo appearing, the power-cycling procedure was a success.
- Once the booting sequence is complete, attempt to launch the game or application that was previously triggering the 0x82d40004 and see if the issue is now resolved.
In case the same problem is still occurring, move down to the next potential fix below.
Method 5: Re-adding Xbox account
Another potential culprit that might end up causing the 0x82d40004 error code is a corrupted Xbox profile (the temporary data saved for the connected Xbox account). If this scenario is applicable, you should be able to fix the issue by deleting your local profile and signing with it again in order to clear the temp data and re-sync all files.
Several affected users have confirmed that this operation finally allowed them to access their game library normally.
Here’s a quick guide that will allow you to re-add your Xbox account:
- Make sure that you’re seeing the main dashboard of Xbox One.
- Press the Xbox button on your controller to bring up the guide menu, then select your active profile and use the Sign Out option.
- Once you have successfully signed out from your account, you need to take the steps to remove it. In order to do this, access the Settings menu once again and go to the Accounts tab from the vertical menu (on the left-hand side). Next, move over to the right section of the screen and use the Remove accounts option from the list of options (under Account).
- At the next screen, select which account you want to remove, then confirm by using the Remove button.
- Once you manage to successfully remove your account, go back to the sign-in page, re-add your account and set the appropriate security preferences.
- Wait until the sign-in process is complete, then launch the same game or application that was previously triggering the 0x82d40004 error.
Note: This operation might take longer than usual since every bit of data needs to be synced.
In case the same error message is still persisting, move down to the next potential fix below.
Method 6: Clearing persisting cache (if applicable)
If you’re encountering the issue exclusively when trying to play content that is stored on Blu-Ray disks, chances are you are encountering the 0x82d40004 error due to corrupted data present in the Persistent Storage folder that Xbox One maintains for physical media.
If this scenario is applicable, you should be able to fix the issue by accessing your console’s settings and clearing the persistent storage cache. Keep in mind that the Persistent Storage mainly contains temporary data that needs to be readily available, so clearing the cache will not make you lose any data or settings.
Here’s a quick guide on clearing the persistent storage on Xbox One:
- From the main Dashboard of Xbox One, press the guide menu on your controller and access the Settings menu (gear icon).
- Inside the Settings menu, go to Console settings and access the Disc & Blu-Ray option from the right section of the screen.
- Inside the Disc & Blu-Ray menu, access the Persistent storage menu (under Blu-Ray).
- Next, use the Clear Persistent storage option and wait for the operation to complete.
- Restart your console and see if the issue is resolved at the next system startup.
In case you’re still encountering the 0x82d40004 error, move down to the next potential fix below.
Method 7: Cleaning dirty Blu-ray disk
If none of the methods above have allowed you to fix the issue and you’re only encountering physical games, chances are you’re either dealing with a dirty or damaged disk or your optical drive is malfunctioning.
If the disk used to work, consider cleaning it for dust that might be preventing the optical block from reading it. The ideal way to do it is with isopropyl alcohol and a soft cloth. Since isopropyl alcohol dries up very fast, you don’t have to worry about leaving behind any by-products that might produce damage to your optical drive.
But keep in mind that if the issue is being caused by a deep scratch, this operation will not be effective.
Here’s a quick guide on cleaning a Blu-Ray disc of dust:
- Start by sprinkling some isopropyl alcohol on a soft cloth and start rubbing the disc with a circular movement (from the inside to the outside).
- Once you finished the cleaning process, air dry it for a maximum of 10 seconds in a non-dusty area.
- Insert the disk back into your Xbox One console and see if the optical drive manages to read it.
In case the same problem is still occurring, it’s very likely that you’re dealing with a failing optical block. Some users encountering the same issue have managed to get past this issue by tilting the front of the Xbox console a bit so the front is in the air – This will force the disk to drop back a bit more into the drive.
Additionally, you can try holding the disc with your hand for a second or two while it’s trying to pull it in.
IMPORTANT: If any of these last to operation work for you, you should start considering replacing your optical drive. Eventually, your disc drive will die out.