Fix: “We couldn’t sign you in to Xbox Live” Xbox App Login Error

The error message “We couldn’t sign you into Xbox Live” indicates an authentication failure or communication problem between the app and Xbox Live. The most common causes include stopped Xbox services, authentication issues, or corrupted Xbox files.

Since this issue is often caused by stopped Xbox services, try restarting your computer before proceeding with the solutions. Restarting your PC can resolve bugs and restart essential services that may have stopped, causing this issue.

1. Restart Xbox Services

If restarting the computer doesn’t resolve the issue, you’ll need to manually check the Services window to ensure that the necessary services are running. This step is crucial to confirm that the Xbox services are not the source of the problem and that the issue lies elsewhere.

1. Press the Win + R keys to open the Run dialog box. Type services.msc and click OK to open the Services window.
   
2. Locate the following services one by one, right-click on each to open Properties:

   IP Helper
   Xbox Live Auth Manager
   Xbox Live Game Save
   Xbox Live Networking Service
   Gaming Services

3. Change the Startup Type from Manual to Automatic.
4. Click the Start button to start the service if it is not running.
5. Click Apply and then OK to save the changes.
   
6. Once completed, try signing in to the Xbox app again.

2. Remove and Add the Microsoft Account

The error may be caused by issues with the Microsoft account login credentials. Removing and re-adding the Microsoft account ensures it is re-authenticated and establishes a fresh connection with Xbox Live services, resolving the error message.

1. Open Settings and navigate to Accounts > Email & Accounts.
   
2. Select the Microsoft Account and click Remove.
   
3. If the Remove option is unavailable, go to Accounts > Your Info.
4. Click Stop signing into all Microsoft apps automatically to switch to a local account.
   
5. Afterward, repeat the earlier steps to remove the Microsoft account.
6. Finally, open the Xbox app and sign in with your Microsoft account.

3. Reinstall the Gaming Services

The Gaming Services is an essential Windows application required for the Xbox app and related gaming services to function properly. If the Gaming Services app is corrupted or outdated, it can cause issues with the Xbox app. Reinstalling Gaming Services ensures the Xbox app functions correctly and connects seamlessly to Xbox Live servers, resolving login issues.

1. Open Windows Settings by pressing the Win + I keys simultaneously.
2. Navigate to Apps > Installed Apps.
   
3. Locate the Gaming Services application, click the three dots next to it, and select Uninstall.
4. Click Uninstall to remove Gaming Services.
   
5. If you cannot find Gaming Services in the list, it means it is not installed. In this case, open Windows PowerShell as admin and enter the following command. This will open the Gaming Services page in the Microsoft Store.

   start ms-windows-store://pdp/?productid=9MWPM2CQNLHN

   

6. Click Get to install the Gaming Services.
   
7. Once Gaming Services is installed, log in to the Xbox app.

4. Repair/Reset Xbox App

Repairing or resetting the Xbox app can restore its functionality and clear out any temporary data that might be corrupted or outdated, preventing the Xbox application from functioning correctly.

1. Click the Start Menu and search for Xbox.
2. Right-click on the Xbox app and select App Settings.
   
3. Scroll down and click Repair.
4. Wait for the repair process to complete and try signing in to the Xbox app.
5. If the issue persists, return to App Settings and click Reset to reset the app.
   
6. Check if resetting the app resolves the issue.

5. Reinstall the Xbox App

Reinstalling the Xbox app may be the best option if the previous methods do not resolve the issue. This action repairs any corrupted data within the Xbox app that might be causing the error.

1. Right-click the Start Menu and select Settings.
   
2. Navigate to Apps > Installed Apps.
   
3. Find the Xbox App and click the three dots next to it.
4. Select Uninstall twice to completely remove the Xbox app.
   
5. Once uninstalled, open the Microsoft Store, search for the Xbox App, and click Install.
6. After installation is complete, check if the login error is resolved.

If the issue persists after reinstalling the app, you can perform an in-place upgrade. This will reinstall the operating system without affecting your apps or data. However, creating a backup before performing an in-place upgrade is strongly recommended.