There have been several reports by the users that the games or apps they try to install get stuck at 90% or 100%. This issue occurs specifically with the Xbox application on the Windows operating system.
We had a look into the issue and discovered that it can be caused due to the following factors:
- Pending Window updates – If you have any pending updates on your operating system, the Xbox app components will fail to connect with the download servers properly, causing the issue at hand. If this scenario is applicable, installing the pending updates might fix the issue for you.
- Corrupted Windows Store cache – Cache is the temporary data stored in the applications. There are times when this data becomes corrupt (typically after being accumulated for a long time), causing the issues at hand. To fix the issue completely, performing a cache reset should do the trick for you.
- Xbox App installation problem – The same problem has been reported by other affected users as being related to a problem affecting temporary files in the Xbox App or issues with the file integrity. You can fix the problem with a simple repair if the issue is a temporary file. The only way to fix a file integrity problem is to reset the Xbox app.
- Xbox App inconsistency – You can bypass a situation where the problem is caused by a corrupt Xbox app by downloading the game from the Microsoft Store instead.
Now that we know about the potential causes, let’s have a look at effective troubleshooting steps to resolve the errors.
Install Pending Windows Updates
As we just discussed, pending updates might prevent the Xbox application to connect to the download servers, causing the download to stuck at 90%. The fix, in this case, is fairly simple, as all that you need to do is install all the updates one by one.
Here is what you need to do:
- Press Windows key + R together on your keyboard to open up a Run dialog box.
- Type ‘ms-settings:windowsupdate’ inside the text field of the dialog box and press Enter. This will launch the Update page within Windows Settings.
- Inside the Windows Update screen, move over to the menu on the right and click on Check for Updates.
- If the scan identifies any pending updates, install them one by one.
- Once done, check if you can download the game you were trying to previously.
Reset the Windows Store Cache
You may be unable to download the game due to corrupted cached data in the Windows Store application. If this scenario is applicable, try resetting the cache files using the Run dialog.
Follow these steps to reset the Windows Store cache:
- Press Windows + R keys simultaneously on your keyboard to open a Run dialog box.
- Inside the text field of the dialog box, type ‘wsreset.exe’ and press Ctrl + Shift + Enter to effectively reset the Windows store cache.
- After completing the wsreset procedure, try downloading the game again and see if it now works.
Reset the Windows Update Components
You may also be unable to install the app and run into the same problem if Windows Update components on your computer are corrupt. The solution is simple to this problem; all you have to do is reset the components to get them up and running again.
- Type cmd in the search bar and click on Run as administrator to launch Command Prompt with administrative rights.
- Now type the commands mentioned below and hit Enter after each to execute them.
net stop wuauserv net stop cryptSvc net stop bits net stop msiserver
- Once done, execute the following commands one by one:
net start wuauserv net start cryptSvc net start bits net start msiserver
- Finally, restart your PC and check if the issue is resolved.
Repair or Reset the Xbox App
The issue can also be caused by an inconsistency in the files within the Xbox application. Windows users who are unable to install games have reported that they were able to fix the issue by repairing or resetting the Xbox app via Windows Settings, which is why we recommend you give it a shot.
Here is what you need to do:
- Press Windows key + I to open up Windows Settings.
- Select Apps from the list of options available.
- Then, select Apps & features from the left panel and locate your Xbox application in the right side of the window.
- Once you find it, click on the three dots against it and select Advanced options.
- In the next window, scroll down to the Reset tab, then click on the Repair button.
- You can now restart your PC and check if the issue has been resolved.
- If the issue with Xbox app persists, repeat all the steps above but instead of clicking on the Repair button, click on Reset.
Download the Game via Microsoft Store
In the event, you are unable to download the game via the Xbox app using any of the methods above, you might want to try another platform to download the required game. If you want to go ahead, we suggest you download your game from the Microsoft Store library instead of the Xbox app.
This is not exactly a troubleshooting method, but will hopefully help you skip the error code.
Here is what you need to do:
- Open Microsoft Store.
- Next, click on the Library icon from the bottom-left corner of the screen.
- Within the Library menu, locate the game that cannot be installed from the Xbox App.
- Once located, click on the Install button associated with it.
- Wait for the game to download. If you manage to install it via Microsoft Store, then this means that the issue is within the Xbox application.
Clean install or Repair install
In the event that none of the methods above have worked for you and the Xbox app is still not downloading the game, it implies that the issue cannot be resolved using the convention methods.
You can always clean install in this case. However, a clean install will wipe out all your stored data, installed applications, and saved items. This is also a lengthy process, but you are quite likely to fix the issue in this approach.
If you are looking for a simpler and more time-saving solution, go for repair install (in-place repair).