How to Fix Xbox App Error Code 0x87E10BC6 in Windows?
Xbox app error code 0x87E10BC6 stops users from launching or accessing games and apps. This error may arise due to various reasons, such as server outages, corrupted files, an expired Battle Pass, an unstable internet connection, or even using a “Default DNS.”
Before diving into detailed troubleshooting, let’s start with some basic solutions that might resolve the issue:
- Restart Your PC: Often, your computer may encounter temporary glitches or problems due to various running processes. A restart refreshes the system by stopping all processes and starting them anew, which can effectively clear out these glitches.
- Check Server Status: Sometimes, the error code “0x87E10bC6” can be related to server issues or maintenance updates. If Xbox servers are down or undergoing maintenance, you’ll encounter problems connecting to Xbox Live services. Checking the server status on Xbox’s official site or social media updates can save time and frustration.
- Try Logging Out and Logging Back In: Sometimes, the app gets stuck in a corrupted session. Logging out and then back in refreshes your account session, which can resolve the issue if it’s related to user credentials or session data.
- Xbox Game Pass: Your Xbox Game Pass credentials include access rights to certain games. An expired Game Pass may cause access issues or error codes. Make sure your subscription is active and renewed.
1. Reinstall the Xbox App:
If the basic troubleshooting steps do not resolve the issue, reinstalling the Xbox app is a more in-depth fix that can help eliminate corrupted files or settings. This process ensures that all components of the app are cleanly installed and are operating correctly.
First, we’ll uninstall the Xbox app from the Control Panel to ensure it’s completely removed from your system.
- Press the Win + I keys to open Settings.
- Navigate to Apps and open it.
- In Apps, look for Installed Apps to view all currently installed applications.
- Find the Xbox app in the list, or search for it, then click on the 3 dots on the right side and choose uninstall.
Once uninstalled, we’ll proceed to reinstall the app through the Microsoft Store.
- Open the Windows Start button again and navigate to the Microsoft Store.
- Search for the Xbox App in the search bar.
- Click on “Get” to download and reinstall it.
- After reinstalling, it’s recommended to restart your PC once to prevent residual files from interfering with the new installation.
- Log in with your login credentials and enjoy your game once again.
2. Change DNS Settings
Changing your DNS (Domain Name System) settings can resolve connectivity issues, including the 0x87E10BC6 error. DNS is a system your computer uses to translate domain names, such as xbox.com, into IP addresses, allowing your system to access websites and online services. If your current DNS settings are slow or unreliable, it can lead to connectivity errors like this one.
Switching to a faster and more reliable DNS, such as Google DNS, can enhance your connection speed and stability, potentially resolving the error.
- Press Windows + I to open the Windows Settings.
- Navigate to Network & Internet settings.
- On the right side, find and click on Advanced Network Settings.
- Select your current Network Adapter and expand the section.
- Look for the option “More adapter options” and click on edit to modify them.
- Choose “Internet Protocol Version 4 (TCP/IPv4)“.
- Click on Properties to open DNS settings.
- Check the box “Use the following DNS server addresses“.
- Enter the following DNS server details in the fields:
Preferred DNS server: 8.8.8.8
Alternative DNS server: 8.8.4.4
Once configured, click OK and restart your PC to apply the new DNS settings.
That’s it! One of these methods should help you resolve the issue, as each step addresses specific potential causes of the error.
If you’ve tried all these steps and the issue still persists, it might be time to reach out for some extra help. You can contact Xbox Support for more personalized assistance.
