Xbox App Error 0x80070057? Try these fixes

While using the Xbox app on their Windows machines, some users have been getting the error code 0x80070057. In some cases, the error code pops up when a user is trying to login into Xbox Live while others get the problem when trying to update or install a new game on their PC. As it turns out, usually this error message is associated with insufficient storage space for when you are trying to install an update or download a new game entirely. In the case of logging in, the problem can be caused by the user account that you are using or the temporary files of the Microsoft Store app. In this article, we will be showing you how to resolve the error code in question so just follow through.

Xbox App Error Code 0x80070057

As it turns out, Windows users are able to download and play Xbox console games on their Windows machines using a Game Pass. For this purpose, the Xbox app, which has its own share of issues like the 0xbba error, is required to be installed on the system. Like we have touched on earlier as well, there are different reasons why the problem in question may occur and before we get into the different methods that you can use to resolve the issue, let us first go through the different reasons of why the error code appears in the first place. So, without further ado, let us get right into it.

  • User Account Permissions — One of the reasons, as discovered by a user with the same issue, seems to be related to the user account that you might be using. If the user account has restricted permissions, the error code in question can pop up. 
  • Insufficient Storage — In case you are downloading a new game or updating an already installed one, you need to make sure that you have sufficient storage space for the update or game to be installed. In case you don’t, the error message will arise. 
  • Microsoft Store Cache — As it turns out, in some cases, the problem can also be triggered by the temporary files of the said application. In such a scenario, to resolve the issue, you will have to clear out the cache. 

Now that we have gone through the list of different causes which may result in the error code, let us get started with the different methods that can be used to circumvent the issue. 

Check Available Storage

As it turns out, the first thing that you should do when you encounter the error code in question is to make sure that you have sufficient storage available. This is because when you are downloading or updating a game, it takes up some additional space on your drive and when the required amount of space is not available, it can result in different errors.

Therefore, go ahead and check the storage available on your system before proceeding. We would recommend having some additional space in abundance than the required amount so that you are completely on the safe side. If you have enough space available and the problem still appears to persist, move on to the methods down below.

Check User Account Group

Another thing that can possibly result in the error code mentioned above is the permissions of the user account that you are using. This has been reported by a user who was facing a similar issue and it happened to be caused by the fact that his user account was not assigned to any group and thus lacked basic permissions. 

As such, you should also check the group that your user account is assigned to and make any changes if required. You will be needing an administrator for this so make sure you are signed into an admin account. After that, follow the instructions given down below:

  1. First of all, open up the Run dialog box by pressing Windows key + R on your keyboard.
  2. In the Run dialog box, type in lusrmgr.msc and then hit the Enter key.
    Opening up Users and Groups Window
  3. On the Local Users and Groups window, select the Users folder and then on the right hand side, double click on the user account that you are signed into.
    All Users
  4. This will open up a Properties window. Switch to the Member Of tab and there you will be shown the groups that you are a member of.
    User Groups Member
  5. Make sure that you are at least a member of the Users group. In case you aren’t, click on the Add button.
  6. Then, in the provided area, type in Users and then click the Check Names button.
    Searching for Users Group
  7. Click the OK button. Follow it up by clicking Apply and OK again. See if that resolves the issue for you. 

Clear Microsoft Store Cache

As it turns out, another way that you can resolve the problem in question is by deleting the Microsoft Store cache on your computer. Cache is essentially temporary files that are stored on your system that help improve your experience on the application. To clear out Microsoft Store’s cache, follow the instructions that are given down below:

  1. First of all, open up the Windows Settings app by pressing Windows key + I on your keyboard.
    Windows Settings
  2. On the Settings app, make your way to Apps. On Windows 11, you will have to navigate to the Apps tab on the left hand side.
  3. There, click the Apps & features option provided.
    Apps Settings
  4. From the list of apps, search for Microsoft Store and then click the Advanced options option.
    Navigating to Microsoft Store Advanced Options
  5. On the Advanced options screen, click the Reset button to clear out the cache.
    Resetting Microsoft Store
  6. Once that is done, go ahead and see if the problem still persists.

Reinstall Xbox App

Finally, if none of the above solutions have fixed the problem for you, then it is very likely that the issue may be caused by the installation files of the Xbox app. In such a scenario, you can try to fix the issue by removing the app from your system and then installing it again. To do this, follow the instructions that are given down below:

  1. First of all, open up the Control Panel by searching for it in the Start Menu.
    Opening up Control Panel
  2. On the Control Panel window, click the Uninstall a program option under Programs.
    Control Panel
  3. From the list of installed applications, look for the Xbox app and then double click on it to uninstall it from your system.
  4. Once that is done, go ahead and restart your system in order to get rid of the residual files as well.
  5. After doing that, go ahead and install the app again. Once the app is installed, see if the error code still appears.

Kamil Anwar

Kamil is a certified MCITP, CCNA (W), CCNA (S) and a former British Computer Society Member with over 9 years of experience Configuring, Deploying and Managing Switches, Firewalls and Domain Controllers also an old-school still active on FreeNode.