How to Fix Error 0xbba on the Xbox App

Several users have reported getting the 0xbba error code when trying to launch the Xbox app or a specific feature within it on Windows PCs. Users that are able to launch this app with errors typically report encountering the 0xbba error when trying to use the Play function on any video.

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This particular error is mostly encountered on Windows 10 but there are also scarce reports of it occurring on Windows 8.1.

What is causing the 0xbba error code?

After trying to replicate the issue and looking at various user reports, we identified a couple of potential culprits that  might be responsible for the apparition of the 0xbba error:

  • 3rd party antivirus or firewall is interrupting the connection – There are several occurrences where the error was confirmed to be caused by 3rd party AV interference.
  • A proxy connection is enabled – Apparently, the Xbox app will also display the 0xbba error if you are filtering your network connection through a proxy server. This is only reported to occur with the native way of creating a proxy connection.
  • Incorrect Date and Region settings – It turns out that Xbox app will cross-check the Region & Date settings of your area with the actual values and block outgoing connections if any inconsistencies are found.
  • Xbox app doesn’t have sufficient permissions – Several users were able to resolve this issue by granting additional permissions to a registry value that is deployed during the sign-in process.
  • Xbox app application files are corrupted – Certain operations or some third party applications might leave you with a broken Xbox app.  In this case, the solution would be to reinstall the Xbox app with a Powershell or Command Prompt command.
  • HomeGroup network is set to Public – A couple of users that had their HomeGroup set to Public have managed to get the issue resolved by changing it to Private.

How to fix the 0xbba error code?

If you’re encountering this particular error, this article will provide you with a collection of effective troubleshooting steps. Below you have a collection of methods that other users in a similar situation have found to be effective in fixing the issue or circumventing it.

To maximize your chances of success, we advise you to follow the methods below in an order that they are presented until you found a fix that resolves the problem in your particular scenario. Let’s begin!

Disable or Uninstall 3rd party security solutions (if applicable)

Before we try anything else, let’s eliminate the possibility of a third party interference. Several affected users have reported that the error code was gone and they were able to use the Xbox app normally after they disabled the real-time protection of their 3rd-party antivirus.

Note: If you don’t use a 3rd party security solution, continue down with the next methods below.

However, other users have reported that the issue was only fixed after they uninstalled their 3rd party security solution. Norton and McAfee are often reported as culprits for this particular issue.

To test whether this theory holds true in your particular case, close your 3rd party antivirus  (make sure it’s not running in the background) and launch the Xbox app to see if you are able to log-in without the 0xbba error.

If the same error is still displayed, follow the guide down below to ensure that there’s no 3rd party interference by clean uninstalling your security solution. Here’s how:

  1. Press Windows key + R to open up a Run dialog box. Then, type “appwiz.cpl” and press Enter to open up Programs and Features.
    Run dialog: appwiz.cpl
    Run dialog: appwiz.cpl
  2. Inside Programs and Features, locate your third-party security solution and right-click on it and choose Uninstall.
  3. Follow the on-screen prompts to uninstall the security suite from your system.
  4. Now to ensure that there aren’t any leftover files that might still cause interferences with your Xbox app, follow this guide (here) to ensure that you completely uninstall your 3rd party security app.
  5. Restart your computer and see if the Xbox app opens without the 0xbba error at the next startup.

If you’re still seeing the same error, move down to the other methods below.

Disable the built-in proxy connection (if applicable)

Several different users have reported that in their case, the 0xbba error was facilitated by a proxy connection created through the built-in Windows way. Most of them have reported that the issue was resolved and they were able to connect with the Xbox app normally after they disabled the proxy connection.

If you’re unsure on whether a proxy server is facilitating the apparition of this issue, follow the guide below to prevent a proxy server from filtering the connection:

  1. Press Windows key + R to open up a Run dialog box. Next, type “ms-settings:network-proxy” and hit Enter to open up the Proxy tab of the Settings app.
    Run dialog: ms-settings:network-proxy
    Run dialog: ms-settings:network-proxy
  2. Inside the Proxy tab, scroll down to Manual proxy setup and make sure that the Use a proxy server toggle is disabled.
  3. Reboot your computer and see whether you’re able to sign in with the Xbox app at the next startup. If you’re still unable to do so by the same error message, continue down with the next method below.

Set the correct region & date settings

Apparently, the 0xbba error can also be caused by incorrect an incorrect Region in Date and Time settings. Several users have reported that the issue was resolved as soon as the Region and date entries were updated to the correct settings.

There are indications that the Xbox applications cross-check your entries with the actual values and block any outgoing connection if any inconsistencies are found.

Just in case you’re having trouble accessing the Date & Time settings, here’s a quick guide that will show you how to set the correct region and date values:

  1. Press Windows key + R to open up a dialog box. Next, type “ms-settings:dateandtime” and press Enter to open the Date &  Time tab of the settings app.
    Run dialog box: ms-settings:dateandtime
    Run dialog box: ms-settings:dateandtime
  2. Inside the Date & time window, make sure that toggles associated with Set time automatically and Set time zone automatically are enabled.
    Automatic Date & Timezone settings
    Automatic Date & Timezone settings
  3. Now, use the left pane to click on Region & language. Next, under Country and region, set your country of residence.
    Setting the correct region settings
    Setting the correct region settings
  4. Restart your machine. At the next startup, see if the error has been resolved by opening the Xbox app again.

If you’re still encountering the 0xbba error, move down to the next method below.

Modifying the registry and resetting the IP

Several issues reported being able to resolve the 0xbba error by granting additional permissions to a registry key that is used during the sign-in process of the Xbox application. Several users have reported that the issue was fixed as soon as the registry value was altered and the IP was reset.

Here’s a quick guide on how to do these modifications:

  1. Press Windows key + R to open up yet another dialog box. Next, type “regedit” and hit Enter to open up Registry Editor. If prompted by the UAC (User Account Control).

    Run dialog: regedit
    Run dialog: regedit
  2. Inside Registry editor, navigate to the following key using the left pane: HKEY_LOCAL_MACHINE \ SYSTEM \ CurrentControlSet \ Control \ Nsi \ {eb004a01-9b1a-11d4-9123-0050047759bc} \ 26
  3. Right-click on the 26 registry value and choose Permissions.
    Acess 26's Permissions
    Acess 26’s Permissions
  4. Now, select the Everyone group from the Group or user names, then go down to Permissions for Everyone, check the Allow box associated with Full Control and hit Apply.
    Granting Full Control to Everyone group
  5. Close Registry Editor.
  6. Press Windows key + R to open up another Run dialog box. This time, type “cmd” and press Ctrl + Shift + Enter to open up an elevated Command Prompt. When prompted by the UAC (User Account Control) click on Yes.
    Run dialog: cmd and press Ctrl + Shift + Enter
    Run dialog: cmd and press Ctrl + Shift + Enter
  7. In the elevated Command Prompt, type the following command and press Enter:
    netsh int ip reset

    Note: This command will reset the TCP IP settings of the current machine.

  8. Restart your PC if not automatically prompted to do so.  At the next startup, see if the issue was resolved by trying to open the Xbox app again.

If the issue is still not resolved, continue with the next method below.

Method 5: Uninstall the application via PowerShell

There are several operations that you might have performed which run the risk of breaking the Xbox app. In addition to this, there are some third-party applications that might corrupt some files that are necessary during the sign-up process of the Xbox app.

Several users have reported that they managed to fix the issue by using Powershell to clean uninstall the Xbox app. Based on their reports, the application started functioning without issues after they re-downloaded it from the Windows Store.

To make it easier for yourself, follow the guide down below to uninstall the Xbox app using Powershell and then re-download it from the store:

  1. Press Windows key + R to open up a Run dialog box. Then, type “powershell” and press Ctrl + Shift + Enter to open Powershell with administrative privileges. When prompted by the UAC (User Account Control) choose Yes.
    Run dialog: powershell
    Run dialog: powershell
  2. In the elevated PowerShell, insert the following command and press Enter to uninstall the Xbox application completely:
    Get-AppxPackage *xboxapp* | Remove-AppxPackage
  3. Once the application uninstalls successfully, reboot your computer.
  4. At the next startup, open the Windows Store app and search for Xbox using the search feature (top right corner).
    Download Xbox app again
    Download Xbox app again
  5. Then, click on Get and wait for the application to install. Once the application is installed, you should be able to sign in without encountering the 0xbba error.

Method 6: Changing the network type from Public to Private

A couple of users have managed to get the issue resolved by modifying some HomeGroup settings so that the network is set to Private. Apparently, the Xbox app tends to malfunction when the user has previously created a HomeGroup that is set to Public.

Note: Keep in mind that starting with the April 10 2018 update, the HomeGroup feature was removed from Windows 10. but if you still haven’t applied this update, you can still follow the steps below.

Here’s a quick guide on how to change the network type from Public to Private:

  1. Press Windows key + R to open up a Run dialog box. Then, type “control.exe /name Microsoft.HomeGroup” and press Enter to open up the Homegroups window.
    Run dialog: control.exe /name Microsoft.HomeGroup
    Run dialog: control.exe /name Microsoft.HomeGroup
  2. Choose your homegroup and change the Network profile from Public to Private.
  3. Restart your computer and see if the issue has been resolved at the next startup.

If you’re still encountering the 0xbba  error, continue down with the next method below.

Method 7: Setting all Xbox-related services to Automatic

The sign in 0xbba error code can also occur because some (or all) services used by the Xbox app are prevented from running. This can be fixed by taking a trip to the Services screen and scheduling them to start automatically at every startup.

Here’s a quick guide on making sure all required Xbox services are enabled:

  1. Press Windows key + R to open up a run dialog box. Then, type “comexp.msc” and press Enter to open up Component Services.
    Run dialog: comexp.msc
    Run dialog: comexp.msc
  2. Inside Component Services, expand the Services tab.
  3. Scroll all the way to the bottom and double-click on the first service that starts with Xbox. Then, go to General and change the Startup type to Automatic.
  4. Repeat step 3 with the rest of the services that start with Xbox.
    Change services to Automatic
    Change services to Automatic
  5. Once all services have been set to Automatic, reboot your computer and check if the issue has been resolved at the next startup.
Kevin Arrows
Kevin is a dynamic and self-motivated information technology professional, with a Thorough knowledge of all facets pertaining to network infrastructure design, implementation and administration. Superior record of delivering simultaneous large-scale mission critical projects on time and under budget.

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How to Fix Error 0xbba on the Xbox App

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