Some Minecraft players are experiencing an issue where a red box appears in the top-right corner of the launcher stating, “We were unable to verify what products you own. Please check your internet connection“. This problem is confirmed on Windows 10 and 11 and impacts Minecraft, Minecraft Dungeons, and Minecraft Legends. A variation of this error is also encountered on Android & iOS devices.
After investigating this issue, we realized that this problem can have several different underlying causes. Here’s a short list of culprits that you should be aware of:
- Minecraft Server is down – Before you move on to more actionable troubleshooting steps, you must ensure Minecraft’s servers are running as they should. You should check for an underlying server issue by using services like DownDetector or IsTheServicceDown, check the status of the private server (if applicable), and check the official Twitter account for an official announcement about a server issue.
- The Minecraft version is not updated – You should investigate whether you’re running on the latest version of the Minecraft launcher. This may appear if Minecraft’s version differs from the server you are attempting to join. Depending on the launcher you’re using, you need to update the PC, the Android, or the iOS app of Minecraft.
- Temporary file inconsistency – Restarting your PC and restarting the Minecraft launcher might just allow you to fix the issue. This might seem like a simple fix, but many affected users have confirmed that once they did this, the launcher finally recognized their purchase and allowed them to launch Minecraft, Minecraft Dungeons, or Minecraft Legends.
- Windows account inconsistency – It’s possible that your Windows profile was damaged, which would account for the Minecraft launcher’s refusal to recognize your game ownership. To fix this issue, try creating a local account and start the Minecraft launcher while you are signed into this account.
- Corrupted temporary data – This problem may be caused by file corruption inside your installation of the Minecraft launcher, especially if you were previously able to launch the game properly and this error only started to appear after installing a Mod launcher. To fix this issue, reinstall the Minecraft launcher and clear the temp data.
- The game is not owned on account – If you are experiencing this issue when attempting to launch Minecraft Dungeons from the main Minecraft launcher, you should take the time to check if you own the game by going to your account settings on the official website.
Now that we have gone over every potential cause of this issue, let’s go over a series of fixes that other Minecraft users have successfully used to get to the bottom of this issue and finally force the launcher to recognize their purchases.
1. Check if the Minecraft server is down
Before you move on to more actionable troubleshooting steps, you must ensure Minecraft’s servers are running as they should.
An ideal way to start is by using services like DownDetector or IsTheServicceDown. Access the individualized pages of Minecraft and see if any users are currently reporting underlying issues when accessing the main launcher of Minecraft.
Note: Make sure to scroll to the bottom of the status pages (to the comment section) and check if other users describe the same issue you’re currently having.
Besides status services, you can also check the individual status of the particular Minecraft server from which you’re experiencing problems by using the Mcsrvstat.us fan-made service.
To test a server status on Mcsrvstat.us, simply paste the server URL inside the bar at the top, then click on Get Server status.
Additionally, if you find evidence of an ongoing server issue, you can also check the official Twitter account of Mojang for any recent announcements about an outage period. They habitually post about it whenever there’s something wrong with the server.
If this investigation has concluded that there are no ongoing server issues, move down to the next method below.
2. Update the Minecraft launcher to the latest version
Once you’ve determined that the issue is not occurring due to a server problem beyond your control, you should investigate whether you’re running on the latest version of the Minecraft launcher. This may appear if Minecraft’s version differs from the server you are attempting to join.
Depending on your device, you need to update your Minecraft program straight from the PC launcher, Google Play, or App Store.
For your convenience, we’ve divided this tutorial into three subsections covering PC, Android, and iOS. Pay attention to the sub-guide that applies to the platform you are using.
2.1. Update Minecraft Launcher on PC
If you’re running the Jave Edition of Minecraft, open the launcher and ensure that you are running on the latest release by pressing the arrow on the right side of the play button. From there, select ‘Latest Release‘ and see if you can run the game without the same “We were unable to verify what products you own” error.
If you’re running the UWP (Universal Windows Platform) version of Minecraft, updating the launcher is automatically handled via the Microsoft Store. But there are known situations where the updating functionality effectively breaks.
In this case, follow the steps below to force an update in case it’s currently pending for some reason:
- Press the Windows key + R to open up a Run dialog box.
- Next, type ‘ms-windows-store:’ inside the text box, then press Ctrl + Shift + Enter to open up the Microsoft Store component.
- Click Yes to grant admin access at the User Account Control (UAC).
- Next, click on Library (bottom-left corner of the screen).
- Look for an update related to Minecraft. If you identify an update, click on Get Update and wait until it’s downloaded & installed.
- Reboot your PC once the update is installed, then relaunch the Minecraft Launcher at the next update and see if the problem is now fixed.
2.2. Update the Minecraft app on Android
Although the Android app of Minecraft should update automatically, there are situations where the app lags back even though a new method is available.
You can remedy this issue if you’re using an Android smartphone by going to the Google Play Store and forcing the Minecraft app to update from the applications page.
This is how:
- Launch Google Play and click the My applications button.
- Next, look for Minecraft in the list of applications, and then click Update if it’s an option.
- Try launching the game once again to check if the issue persists.
2.3. Update the Minecraft app on iOS
If you’re using an iOS device, you must search for and access the specific game listing to force the Minecraft app to update.
Here’s how to do this:
- Launch the App Store, then click the Search icon and type in “Minecraft.”
- Then, if the option is present, choose Update, and start the game to see if you can connect to your server.
- Launch Minecraft once again when the program has been updated to see if the “We were unable to verify what products you own.” problem has been resolved.
If the problem is still ongoing even after updating or you find that you are already using the most recent version, scroll down to the next possible solution below.
3. Restart PC & Reopen the launcher
If none of the potential fixes above have allowed you to fix the issue, another strategy you can try is to restart your PC before reopening the launcher.
This might seem like a simple fix, but many affected users have confirmed that once they did this, the launcher finally recognized their purchase and allowed them to launch Minecraft, Minecraft Dungeons, or Minecraft Legends.
If you haven’t tried this already, reboot your PC and wait for the next startup to complete before launching Minecraft once again.
In case the issue persists, move down to the next method below.
4. Use a new Windows account (PC Only)
It’s possible that your Windows profile was damaged, which would account for the Minecraft launcher’s refusal to update itself and the ensuing problem message, “We were unable to verify what goods you possess.” Users who had this issue reported that it was resolved by switching to a local Microsoft account.
Note: This method is typically reported to be effective when Minecraft’s UWP (Universal Windows Platform) is being used. This procedure will reset any dependencies connected to your active user profile, so be aware of that.
When you start the Windows Minecraft launcher after making a local user account for your Windows system, sign in as shown below:
- Press the Windows key + R to open the run dialog box.
- Type “ms-settings:otherusers” into the text box that just appeared, then press Enter to get to the Family & other users page of the Settings app.
- Scroll down on the Family & other users menu and click Add another user to this PC under Other users.
- Select “I don’t know this person’s sign-in information” from the list that appears to create a local account.
- Select Add a user without a Microsoft account on the following screen after signing in with your Microsoft account.
- Set the new account’s username, password, and security questions.
- After that, restart your computer and sign in again; the newly established account should now be used.
- Relaunch the Minecraft launcher and see if the issue is now fixed.
If the same issue is still occurring, move to the next method below.
5. Reinstall the Minecraft Launcher & clear temp data
This problem may be caused by file corruption inside your installation of the Minecraft launcher, especially if you were previously able to launch the game properly and this error only started to appear after installing a Mod launcher.
If the first technique in this post didn’t work for you, the best thing you can do now is to make sure that you backup your data before reinstalling Minecraft because it can be difficult to pinpoint the offender.
Follow the steps below for step-by-step instructions on how to achieve this:
- To begin with, you must make a duplicate of the game’s saves before uninstalling it so that you may copy them back after reinstalling Minecraft. To launch a dialog box, hit Windows key + R, type “%appdata%,” and then press Enter.
- Access the .minecraft folder from the AppData menu, copy the saves folder, and then paste it securely.
- Once the backups are secure, use the taskbar search feature to look for Minecraft. Then, click the Uninstall button and follow the on-screen directions (if any).
- Because there will still be a folder in the AppData, open the Run dialog box again (by following step 1 again), enter the APPDATA folder once more, and then remove the .minecraft folder.
- Reinstall the game after downloading the Minecraft installer from the developer’s website.
- Test the game launcher to check whether the issue still exists once the installation is finished.
If the problem is still not fixed, move to the next method below.
6. Check ownership of the game (Minecraft Dungeons only)
If you are experiencing this issue when attempting to launch Minecraft Dungeons from the main Minecraft launcher, you should take the time to check if you own the game by going to your account settings on the official website.
Many Minecraft players confuse Minecraft Dungeons with Minecraft Legends, and they’re taken aback by the “We were unable to verify what products you own. Please check your internet connection” error (even if it occurs for a legitimate reason).
If you suspect this to be the reason why you’re experiencing this error when clicking on Minecraft Dungeon, follow the instructions below to confirm that you own the game:
- Open your favorite browser and access the official website of Minecraft Dungeons.
- Next, make sure you sign in with your Minecraft account.
- Once you are logged in, click on the action button (3-bar icon) and then click on Profile from the context menu that just appeared.
- Next, check the list of games that you own. If you see a message saying ‘Looks like you don’t own Minecraft Dungeons yet! Buy the game here!’, you don’t own the game. You are probably signed in with a different account if you know you own it.
If you confirmed that you own Minecraft Dungeons and you still see the “We were unable to verify what products you own. Please check your internet connection”. when you try to launch it via the PC launcher, move down to the next method below.
7. Restart or reset the router
Several affected users have reported that this problem can also occur due to a network inconsistency facilitated by an IP / TCP inconsistency rooted in your router. If this scenario is applicable, you should be able to fix this problem by going for a simple reboot – What this will do is it will refresh the IP and DNS that your PC currently uses and clear any temporary data packets.
To go for a router reset, simply turn Off your router using the On / Off button on the back of your network device or just physically unplug the power cable. After you do this, wait for at least 30 seconds to ensure that the power capacitors are completely drained.
After this time period has passed, turn on your router, wait for Internet access to be re-established, then launch Minecraft to see if the “We were unable to verify what products you own. Please check your internet connection” error is still occurring when you launch the Minecraft launcher.
If the problem is still persisting, your next step should be to go for a router reset. You can do this by using a sharp object to press and hold the Reset button on the back of your router.
Note: Keep in mind that this procedure will reset your router settings to the factory state. This will override any custom settings, forwarded ports, or blocked devices. Sometimes, it might also clear the router’s ISP credentials to facilitate an Internet connection.
If you are prepared to go for a router, reset, press, and hold on to the Reset button until you see the front LEDs flashing all at once. Once this happens, release the Reset button and re-establish the Internet connection.
Test to see if the problem is resolved by opening the Minecraft launcher once again.