VALORANT Error Code VAL 62 typically occurs due to two primary reasons: an issue with your network connection or a problem with the Vanguard service. These are the most common culprits that lead to the VAL 62 error code. However, aside from these factors, this error may also arise when the server is undergoing maintenance or is down.
Given that the error message states, There was an error connecting to the platform. Please restart your client, your first step should be to try restarting the client multiple times. If the issue persists despite restarting your client, you may consider the following troubleshooting methods.
1. Check the Valorant Server Status
The VAL 62 error suggests a connectivity issue with the platform, which could be on either Valorant’s or the user’s end. If the problem resides on Valorant’s side, unfortunately, you won’t be able to resolve it by yourself. You will likely continue seeing the same error message despite any troubleshooting efforts.
Consequently, it’s crucial to verify that the server status is operational. If it is down, it is better to wait for the issue to be resolved automatically rather than attempting solutions in vain.
- To check server status, visit status.riotgames.com.
- Select VALORANT from the list of games.
- Choose your server and check its status.
- You can also search for the error on various forums, such as Reddit, to see if other users are also experiencing VAL 62. If many users are reporting the same issue, it is likely due to a problem on Valorant’s end and should be rectified within a few hours.
2. Restart the VGC Service
The Riot Vanguard, an anti-cheat system, requires the VGC (Vanguard Service) for VALORANT to prevent cheating. If the VGC service is not running in the background, you will need to restart it to play VALORANT. Follow these steps to restart the VGC service.
- Open the Run dialog box with the Win + R keys.
- Enter services.msc and click OK to access the Services window.
- Locate and right-click on the VGC service to open its Properties.
- If the service has stopped, select Start.
- Change the startup type to Automatic from Manual.
- After making changes, click Apply and then OK.
- Relaunch VALORANT to check if the error has been resolved.
3. Reinstall Vanguard
If restarting the VGC service is unsuccessful, it may be necessary to reinstall Vanguard. Reinstallation will also reinstall the VGC service along with all related files, which could resolve the VAL 62 error if it is attributed to the Vanguard. Here’s how to proceed:
- Access the Start Menu and search for Command Prompt.
- Right-click and select Run as administrator.
- In the terminal window, input sc delete VGC and press Enter to uninstall the VGC service.
- Afterward, open the Control Panel and navigate to Uninstall a program under Programs.
- Locate Riot Vanguard and double-click on it to initiate the uninstallation process.
- Launch VALORANT, which should prompt the installation of Riot Vanguard.
- Test to see if the error has been resolved.
4. Use Mobile Data or a Different Network Connection
A persistent VAL 62 error often implicates network-related issues. Before delving into further troubleshooting, try connecting to an alternative network, such as mobile data, to confirm whether the problem lies within your primary network connection.
- If a Wi-Fi adapter is available, turn on your mobile hotspot and connect your computer to it.
- Check for the VAL 62 error by launching VALORANT while connected to the new network.
- In the absence of a Wi-Fi adapter or dongle, you can use a USB cable to connect your mobile device to the PC.
- Enable Hotspot Tethering in your mobile device settings.
- Connect your PC to the newly established hotspot network.
- Relaunch VALORANT to ascertain if the VAL 62 error persists.
5. Reset Network Settings
If changing the network resolves the issue, it indicates that the problem might stem from your network settings or your ISP (Internet Service Provider). To address this, consider resetting the network settings, which will restore your network configurations, including DNS settings, to their default state. This is particularly helpful if you have mistakenly configured your network settings improperly.
In addition, using a Google DNS server can be beneficial. It is often recommended for gamers due to its secure, reliable, and fast connection. For more details, refer to How to Change DNS in Windows.
To reset your network settings, proceed as follows:
- Press the Win key and type in Network Reset.
- Hit Enter to access the corresponding settings.
- Click the Reset Now button to revert network configurations to default.
- After resetting, check if the VAL 62 error has been resolved.
In many cases, the VAL 62 error appears when the VGC service ceases to run. Restarting or reinstalling the VGC service, along with the Riot Vanguard, is often the solution. However, if these attempts do not resolve the issue and the VALORANT server is operational, then the problem could be on the end of your ISP. In such instances, reaching out to your ISP might be necessary to find a resolution.