Some Twitch users are encountering the error code 2FF31423 whenever they attempt to stream content. This problem is reported to occur on both Xbox One.
As it turns out, there are multiple causes with the potential of triggering this particular error code. Here’s a shortlist of potential culprits:
- Corrupted Twitch installation – If you started experiencing this issue after an unexpected shutdown sequence, you are likely dealing with some type of fire corruption related to Twitch. In this case, you should start by reinstalling the Twitch application.
- Two-Factor Authentication is disabled – As it turns out, Twitch now makes it mandatory for all streamers on the platform to enable two-step authentication before they can actively stream. If two factor is not enabled yet, you will be able to resolve the problem by accessing your Settings menu and configuring two-step authentication.
- Gameplay streaming is disabled in Xbox settings – As it turns out, this problem can occur if the account you’re using on your Xbox One console is configured to disallow streaming attempts. You can rectify this behavior by allowing gameplay streaming from the Online Safety and Family menu.
Method 1: Reinstall the Twitch app
As it turns out, you might expect to see this error due to some type of corruption having to do with the local Twitch installation on your Xbox One console. In this case, you should be able to fix this problem simply by reinstalling the Twitch app and signing in back with your account.
If you’re looking for guidance on how to do this, follow the instructions below:
- On your Xbox One controller, press the Xbox button on your controller to bring up the guide menu.
- Next, access the My Games & Apps menu from the guide menu.
- Once you’re inside the Game & Apps menu, scroll down through the list of installed applications & games, and locate the Twitch installation.
- When you manage to locate it, use your controller to select it, then press the Start button to access the Manage game & add-ons menu from the newly appeared context menu.
- Once you’re inside the Manage menu of Twitch, use the menu on the right to select Uninstall all and confirm the operation. This operation will ensure that you uninstall the base game along with any installed update or add-in that might be causing the problem.
- After Twitch is fully uninstalled, restart your console, then follow the official channels to reinstall the application along with every update before checking if the problem has been resolved.
In case the same 2FF31423 error code is still appearing, move down to the next potential fix below.
Method 2: Enable Two Factor Authentication
Keep in mind that Twitch has recently modified the minimum requirements and now two-factor authentication is a requirement if you want to Stream on the Twitch platform.
If you get this error message because you’re not yet using two-factor authentication, follow the instructions below to enable this feature from the Creator Dashboard settings:
Note: You can follow the instructions below on a PC or on your Xbox One browser.
- On a PC while signed in with your Twitch account, click on your account icon (top-right section) and click on Settings from the newly appeared context menu.
- Once you’re inside the Settings menu, click on the Security and Privacy tab, then scroll down to Security and click on Set Up Two-Factor Authentication.
- Next, follow the on-screen prompts to enable two-factor authentication, then initiate another streaming attempt and see if the problem is now resolved.
If the same 2FF31423 error code is still popping up, move down to the final fix below.
Method 3: Allowing gameplay streaming from Online Safety and Family menu
If you get this error code on Xbox one while attempting to initiate Twitch streaming on a secondary account, it’s possible that Privacy & Online safety settings prevent gameplay streaming.
If this scenario is applicable, you will be able to resolve the issue by accessing the Privacy & Only safety settings and modifying enabling the streaming of gameplay from the affected account.
Here’s a quick step-by-step guide on allowing gameplay streaming for a particular account:
- From the default dashboard of your Xbox One console, press the Xbox button on your controller to bring up the guide menu, then choose All settings.
- From the settings menu, access the Privacy & Online Safety menu (on the left-hand side).
- When you see it, access it, then choose Xbox Live privacy from the next menu.
- From the next screen, select the default you want to modify, then choose View details & Customise below.
- From the next screen, swipe all the way to the far-right and set the You can broadcast gameplay behaviour to Allowed before saving the changes.
- Open Twitch once again and see if the problem is now resolved.