Fix: “If you are having trouble loading Marketplace” Roblox

The error message “if you’re having trouble loading the Marketplace, please force restart the application, and the issue should resolve” in ROBLOX typically appears when there is a temporary glitch or problem with the Marketplace in ROBLOX. This error usually occurs due to a corrupt cache.

To assist you in resolving this error, we have prepared a comprehensive guide that lists all potential causes of the issues and provides their respective solutions in detail.

1. Check Server Status

Before proceeding with troubleshooting the error, it is important to check the status of the server. To do so, follow these steps:

  1. Visit or simply click here.
  2. Under the Creator Tab check the status of the Roblox Marketplace.

If the server is operational, proceed to the next step. If not, the issue resides on the server end, and apart from waiting, there are limited to no options available.

2. Force Restart the application 

Restarting the application can resolve the error message ‘If you are having trouble loading the marketplace, force restart’ as the error itself suggests the user restart. Here’s a guide on how to restart the application on different devices.

2.1 iOS

To restart Roblox on an iOS device, follow these steps:

  1. On iPhones without a home button, swipe up from the bottom of the screen and pause in the middle of the screen to access the app switcher OR on iPhones with a home button, quickly double-click the home button to access the app switcher. 
  2. Now, swipe left or right in the app switcher to locate Roblox. You’ll see a preview of the application’s interface.
  3. Swipe up on the app preview to close it. This will remove the application from the active app list.

  4. Press the home button (on iPhones with a home button) OR swipe up from the bottom of the screen (on iPhones without a home button) to return to the home screen.
  5. By following these steps, you will effectively restart the app on your iOS device. This can help resolve certain issues or refresh the app’s state

2.2 Android

To restart Roblox on an Android device, Follow these straightforward steps:

  1. On most Android devices, tap the square or rectangle button at the bottom of the screen. This button is usually located to the right of the home button.
  2. Scroll through the list of recent apps to locate Roblox. You may need to swipe left or right or scroll up and down, depending on your device’s interface. This action effectively closes the app.
  3. Tap the home button, usually depicted as a circle or house icon, to return to the home screen.
  4. Locate the app icon on the home screen or in the app drawer, and tap on it to relaunch the app.

By following these steps, you will successfully restart the app on your Android device. This process can help resolve certain issues or refresh the app’s state.

2.3 Windows

To Restart Roblox on a Windows Device, follow these steps:

  1. Press the Windows + R keys simultaneously and in the search bar type “Taskmgr” as shown in the image below.
  2. Now, In the list of applications locate “Roblox Game Client” and right-click on it.
  3. Click on “End Task”
  4. Now, Run Roblox and check if the issue has been resolved. 

3. Clear app data and cache of the application 

As mentioned before, this error can also occur if Roblox’s app cache is corrupted. In that case, clearing the app cache will fix the issue.

3.1 Android

Follow these straightforward steps to clear the app data and cache of the Roblox :

  1. Open the settings of your device, this can vary from device to device but generally swiping down from the top of the screen and clicking on the ‘gear-like’ icon will do the job.
  2. Now, in the search bar. Type “Apps” and tap to open it.
  3. Now, Navigate to Manage Apps > Roblox 
  4. Click on the ‘Clear all Data’ option and follow the prompts.

Once you’re done, try launching the application. It will be in factory state and hopefully won’t have the same error as before.

3.2 Windows

To clear the app data and cache of Roblox on Windows, you can follow these steps:

  1. Close the Roblox application if it’s currently open on your Windows computer.
  2.  Press the Windows key + R on your keyboard to open the Run dialogue box.
  3.  Type “%localappdata%” (without quotation marks) in the Run dialogue box and press Enter. This will open the Local AppData folder.
  4. Locate and open the “Roblox” folder.
  5. Within the Roblox folder, locate the “Logs” folder and delete its contents. These are temporary log files that can safely be removed.
  6. Go back to the Roblox folder and find the “Versions” folder. Open it.
  7. In the Versions folder, delete all the folders except the one with the highest version number. These folders contain cached data that can be safely removed.
  8. Close the File Explorer.

By following these steps, you will clear the app data and cache of Roblox on your Windows computer. This can help resolve any performance issues or glitches you may have been experiencing.

4. Reinstall the game 

After trying all troubleshooting techniques without success, reinstalling the game is the final option. It provides a fresh start, removing any potential corrupted files or conflicts causing the error.


Dawood Janjua

Dawood Janjua is a highly skilled technology enthusiast with a wealth of knowledge in Windows troubleshooting and gaming. He holds a CCNA certification and has a proven track record of providing exceptional support to customers. While currently working as an author, Dawood aspires to obtain the prestigious CCIE certification in the future to expand his technical expertise and provide regional-level support. With his passion for gaming and expertise in technology, Dawood is committed to sharing his knowledge with the community to help others improve their skills and knowledge in the field.