How to Resolve Firefox Error ‘SSL_Error_Bad_Mac_Alert’?

The ‘ssl_error_bad_mac_alert‘ error typically occurs in Mozilla Firefox when affected users attempt to visit certain secured websites. In some cases, the error appears when the user attempts to send emails via the IMAP interface to Gmail.

Mozilla Firefox ssl_error_bad_mac_alert Error

 

We have analysed several user reports to find potential causes – as it turns out, this issue can occur due to the fact that a certain SSL check is failing, forcing the browser to throw this error and restrict the user from accessing the website. In this case, you can resolve the issue easily by accessing the advanced Firefox Preference menu and adding the website to the list of Insecure FallBack Hosts.

Another potential cause that might lead to this browser behavior is a network connection that ends up blocking communications between your browser and external servers. In this case, you can fix the issue by performing a power-cycling procedure on your router or modem, forcing your network to start fresh.

One scenario that might force your browser to invalidate SSL certificates and throw this error, as a result, is an incorrect system-wide time & date. Several users encountering the same problem have reported that they finally managed to resolve the issue after they accessed the Date and Time settings and updated the values accordingly.

It turns out that certain older machine configurations will need a certain Firefox advanced setting advanced in order to be able to connect to SSL3 web-servers without errors. If this scenario is applicable, you can fix the issue by accessing the Advanced Preferences tab and setting the value of security.ssl3 to True.

1. Adding Website to the list of Insecure FallBack Hosts

If you’re certain that the SSL website where you’re encountering the issue is completely secure, you can prevent the SSL_Error_Bad_Mac_Alert from ever appearing again by accessing the Mozilla Firefox config files and adding the secure SSL to the list of Insecure FallBack Hosts.

This will except the website you trust from the SSL check that was previously causing the issue. A lot of affected users have confirmed that this procedure is what allowed them to get rid of the issue indefinitely.

IMPORTANT: This should only be attempted with an SSL secured website that you completely trust. Do not add questionable websites to the list of Insecure FallBack Hosts.

If you understand the security risks and you’re prepared to add the website to the Firefox list of Insecure FallBack Hosts, follow the instructions here:

  1. Open up your Mozilla Firefox browser, type ‘about:config‘ in the navigation bar and press Enter to open up the Advanced Preferences menu.
  2. When you see the Proceed with Caution prompt, click on Accept the Risk and Continue.
  3. Once you’re inside the Advanced Preferences menu, paste security.tls.insecure_fallback_hosts into the navigation bar and press Enter to find the setting preference.
  4. When the results show up, click on the Edit icon associated with security.tls.insecure_fallback_hosts entry (right-hand section).
  5. In the newly appeared text box, simply enter the website URL that you’re encountering the issue with and hit Enter.
  6. Restart your Mozilla Firefox browser and see if the issue is resolved at the next program startup.
Adding the SSL secured website as Fallback host

In case you’re still encountering the same security.tls.insecure_fallback_hosts error or you’re looking for an approach that will not expose your system to any security risks, move down to the next potential fix below.

2. Power-Cycling the Router / Modem

As it turns out, this particular issue can also occur due to a network inconsistency. It’s possible that your current network state is stuck in a limbo state. This might block your PC ability to communicate with external web servers through your browser.

If this scenario is applicable, you can most likely fix the issue by performing a power-cycling procedure on your router. This operation should not be confused with a router reset. Opposite from a reset, this will not affect your credentials and any previously established.

To initiate a power-cycling procedure, press the ON / OFF button and leave the network device turned off at least 30 seconds or more. If you want to make sure that the operation is a success, also disconnect the power cable from your power outlet. This will force your network to start fresh at the next router/modem startup.

Restarting your router/modem

Note: Do not confuse the power button with the reset button. The reset button will reset every previously established network settings and custom credentials.

If you already did this and you’re still encountering the same issue, move down to the next potential fix below.

3. Setting the Correct time & Date

As it turns out, another reason that might make your Mozilla Firefox throw the security.tls.insecure_fallback_hosts error is an inconsistent date & time. This might invalidate the security certificate, forcing your browser to interrupt the connection.

If this scenario is applicable, you can fix the issue by accessing your Date & time settings and modifying the values to the current values. Several affected users encountering the same issue have confirmed that this operation finally stopped the error message from appearing.

  1. Open up a Run dialog box by pressing Windows key + R. Next, type ‘timedate.cpl’ and press Enter to open the Date and time windows.
    Opening the Date and time window
  2. Once you manage to get inside the Date & Time window, navigate to the Date and Time tab and click on Change date and time.
    Setting the correct date & time
  3. Inside the Date and Time window, use the provided calendar to set the appropriate Date and Time values.
    Modifying Time & date
  4. Once the modifications have been completed, restart your computer and visit the same website ad the next startup sequence to see if the issue is resolved.

In case you’re still encountering the same ‘ssl_error_bad_mac_alert‘ error, move down to the next potential fix below.

4. Setting Security.SSL3 to TRUE

If you’re encountering the issue with an old machine that is not publicly exposed, you might get the ‘ssl_error_bad_mac_alert‘ error with a lot of valid SSL web servers until you find the time to access Firefox’s Advanced Preferences and enable Security.SSL3.

In case you noticed that the error suddenly started occurring after Firefox updated itself, chances are you’re encountering the problem due to the fact that Security.SSL3 is disabled by default.

Here’s a quick guide on ensuring that Security.SSL3 is enabled on your Firefox browser:

  1. Open your Firefox browser, type ‘about:config‘ and press Enter to access the Advanced Preferences menu.
  2. When you see the ‘Proceed with Caution‘ prompt, click on the Accept the Risk and Continue button.
  3. Inside the Advanced Preferences menu, use the search menu at the top to search for security.ssl3 and press Enter to see the results.
  4. Once the results are in, scroll down to the bottom fo the screen and locate security.ssl3.
    Note: If you have the option to choose from a string, boolean and float, choose boolean.
  5. Next, ensure that the value of security.ssl3 is set to true, then save the modifications and restart your Mozilla Firefox browser.
  6. Visit the same website that was previously displaying the ‘ssl_error_bad_mac_alert‘ error and see if the issue is now resolved.
Enabling Security.SSL3 via Advanced Preferences
Kevin Arrows
Kevin is a dynamic and self-motivated information technology professional, with a Thorough knowledge of all facets pertaining to network infrastructure design, implementation and administration. Superior record of delivering simultaneous large-scale mission critical projects on time and under budget.

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How to Resolve Firefox Error ‘SSL_Error_Bad_Mac_Alert’?

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