You may encounter the HDCP Error Detected or Error Code: 020 if the Display Refresh Rate of the Roku device is not properly configured. Moreover, improper Display Type in the Roku settings may also cause the issue at hand.
The issue arises when the user encounters the HDCP error and error code 020 with the following message:
HDCP Error Detected
Error Code: 020
The HDCP (High-bandwidth Digital Content Protection) is the protocol for copyright protection or anti-piracy, incorporated directly into modern devices like streaming devices, smart TVs, gaming consoles, etc. Both (devices and cables) must be compliant with HDCP protocol to play the media. The error code 020 issue may arise if the Roku device fails to determine if the cable or your TV device is compatible with the HDCP protocol.
The Roku HDCP error can be fixed by trying the solutions discussed below, but before that, make sure the HDMI cable is properly seated on both ends (e.g., on the Roku device and your TV). Also, check if using another HDMI cable (preferably, a certified 8K 48 Gbps HDMI) or port (preferably, a 4K port on your TV) solves the error 020. Moreover, check if enabling UHD Color for the HDMI ports in your TV settings clears out the HDCP issue. If you are using an AVR (like a Yamaha AVR), check if enabling Full Bandwidth in the AVR settings clears out the error 020.
1. Disable Display Refresh Rate of the Roku Device
You may encounter the error code 020 and HDCP error if the Display Refresh Rate (only available on 4K supported Roku devices) of the Roku device is not compatible with your TV. In this context, disabling the Display Refresh Rate of the Roku device may solve the 020 error code on roku.
- Open the Settings of your Roku device in the Home menu and select System.
- Now open Advanced System Settings and in the resulting menu, select Advanced Display Settings.
- Then set Auto-Adjust Display Refresh Rate to Disabled and check if the Roku error code 020 is resolved.
2. Restart the Roku Device and Your TV
The Roku error code 020 could be the result of a temporary communication glitch (e.g., your TV or HDMI cable does not pass the HDCP protocol test) between your devices. In this context, restarting the Roku device and your TV may solve the Roku issue.
2.1 Restart Through the Roku Menu
- Launch the Settings of Roku from the Home menu (press the Home button on the Roku remote) and select System (you may have to scroll a bit).
- Then scroll down and select System Restart.
- Now wait for the Roku device to power on and then check if it is clear of the error code 020.
2.2 Disconnect Device from Each Other and Restart the Devices
- If not, unplug the HDMI cable from your Roku device and TV (or AVR). Make sure you unplug the HDMI cable from both ends.
- Now power off your TV and unplug it from the power source.
- Then unplug the Roku device from the power source and wait for three minutes.
- Now plug back the HDMI cable to the Roku device and TV. Make sure each connector is properly and firmly is seated.
- Then plug back both devices (Roku and TV/AVR) to the power source and power on the devices.
- Once devices are powered on, check if the Roku error 020 is cleared.
- If that did not do the trick, then repeat steps 1 to 5 but at step 5, firstly power on your TV, and once it is completely powered on, then power on the Roku device to check if the error 020 is cleared.
3. Set the Display Type to Auto Detect in the Roku Settings
The Roku device may show the HDCP error code 020 if the Display Type in the Roku settings is not properly configured and settings it to auto-detect may solve the HDCP issue. Before proceeding, restart your Roku device (as discussed in the above solution).
- Open Settings of your Roku device in the Home menu and open Display Type.
- Now select Auto Detect and check if the Roku device is clear of the HDCP error 20.
- If that did not do the trick, check if disabling HDR in the Roku settings sorts out the error 020.
If the issue persists, check if swapping your Roku devices (if you have more than one device) sorts out the error 020 on the problematic TV. If that is not an option or did not work, you may get an HDMI Switchers/splitter and connect your devices (e.g., Roku and TV/AVR) through that splitter. Afterward, hopefully, the Roku error code 020 would be resolved.