How to Fix “An unexpected error occurred” in ROBLOX

Fortunately, this issue can be resolved quite easily. Follow the solutions below to address your issue.

1. Configure Compatibility Settings

When it comes to crashes, a compatibility issue is a very common problem because Roblox has its own optimizations, which conflict with the Windows optimizations applied to Roblox by default.

Moreover, if your Roblox cannot access the required redistributables, it will also cause crashes. Hence, to fix this issue, begin by configuring the compatibility settings using the following steps:

  1. Click the Start Menu and search for Roblox Player.
  2. Right-click the Roblox and select Open file location.
  3. Here right-click the Roblox shortcut and open its Properties.
  4. Go to the Compatibility tab and tick Disable full-screen optimizations and Run this program as an administrator.
  5. Once done, click Apply and click OK to save the settings.
  6. Now open Roblox and check if your Roblox is still crashing.

2. Clean up Your System Disk

Disk cleanup is a utility that removes junk files such as temporary files, DirectX cache, removed data stored in the Recycle bin, and more. Cleaning these temporary files can help eliminate any corrupted ROBLOX cache, which in turn forces ROBLOX to create a new cache from scratch. This process refreshes the game and can potentially resolve the issue you are experiencing.

  1. Press the Windows key and type Disk Cleanup.
  2. Hit Enter to run the Disk Cleanup utility.
  3. Leave your system drive selected, and click OK.
  4. Here check all the options under Files to delete files and click OK.
  5. And click Delete Files to start cleanup your system drive.
  6. Once done, open Roblox and check if it is still crashing.

3. Install the Microsoft Store Roblox version

If you haven’t tried the Roblox Microsoft Store version yet, it’s worth giving it a shot. There have been reports suggesting that Roblox crashes are more prevalent on the client version. Installing the Microsoft Store version, which is similar to the client version, may help resolve the issue. Follow these steps to install the Microsoft Store version of Roblox:

  1. Open Microsoft Store and type Roblox in the search box.
  2. Select Roblox from the results, then click the Get button to install Roblox.
  3. Once the installation is finished, launch Roblox, log in with your account, and see if the crashing error is fixed or not by running games.

4. Clear Roblox Cache

Roblox cache files are similar to temporary files, but they store important data such as user login information and frequently accessed application data. These cache files are created by applications to improve loading times and enhance the user experience.

If the Roblox cache files become corrupted, it can lead to improper functioning of Roblox and even cause crashes. To address this issue, try clearing the Roblox cache files by following these steps:

  1. Right-click the Start Menu and select Run from the listed options.
  2. Here type appdata and click OK to navigate the folder.
  3. Here navigate to the Local folder.
  4. Now, find the Roblox and delete it.

5. Reinstall Roblox Completely

If you are still experiencing the error, reinstalling Roblox completely from your system may be the final option to consider. The error message “An unexpected error occurred, and Roblox needs to quit” suggests that there are corrupted files in the Roblox directory, which are preventing it from running properly. To confirm this, you can attempt reinstalling Roblox by following these steps:

  1. Click the Start Menu and type Add or remove programs.
  2. Open the settings, and find Roblox.
  3. Then, click the three dots and click Uninstall.
  4. Again, click Uninstall to remove the Roblox.
  5. Once the Roblox is uninstalled, click the Start Menu and type %temp% in the Windows search.
  6. Here find the Roblox folder and delete it.
  7. Once done, again, click Start Menu and type Run.
  8. Hit Enter to open the Run Window.
  9. Type appdata and click OK,
  10. Go to the Local folder and find the Roblox folder to delete it.
  11. Once done, install the Roblox client from the official site and check if you again encounter the same error message or not,

6. Contact Roblox Support

In case the error still persists after following all the solutions, you can do little else but contact the Roblox support team. The support team will assist you in resolving this issue by inspecting the computer and examining the event logs. To contact the Roblox team, please follow the provided steps.

  1. Go to the Roblox support and log in with the credentials.
  2. Enter the details: name and email address.
  3. Select the device on which you are experiencing the error.
  4. Then, select the category: Technical Support.
  5. Under the sub-category, select “Roblox Crashing.”
  6. Now, briefly describe your issue in the description.
  7. Once done, click “Submit.”
  8. Now just wait for the response to the given email.


Why does Roblox keep saying an unexpected error occured?

In the error message, “An unexpected error occurred” means there is something preventing Roblox from running. When this error occurs, it often indicates there are corrupted Roblox files causing this issue.

How do I Fix unexpected error in Roblox?

Navigate to the appdata folder, then go to the Local folder. Here delete the Roblox folder. Once done, launch the Roblox and see if the issue is fixed or not.


Muhammad Zubyan

Muhammad Zubyan is a certified Google IT Support Professional with over 7 years of extensive experience. He has worked on more than 1500 computers, gaining valuable insights that enable him to detect and troubleshoot any complicated root cause of Windows-related issues and errors. In addition to managing Appuals as a Senior Editor, he is currently developing his own Game Optimization program that caters to both gamers and casual users alike.