SOLVED: Removing “This Copy of Windows Is Not Genuine”

Windows displays the ‘This copy of Windows is not genuine’ message if your Windows is not activated properly. Activation of Windows is necessary so that Microsoft can ensure you have obtained Windows legally.

This error message usually indicates that Windows was not obtained through official means, and it turns your wallpaper black along with an annoying message that appears in the lower-left corner of the screen. The error message varies depending on the build version of your Windows. For example, if Windows 7 Build 7600 is not activated properly, the error message will look like this:

Windows 7
Build 7600
This copy of Windows is not genuine

Picture of the error message 'This copy of Windows is not genuine'

History of this Error

This is quite similar to the message, “You may have been a victim of software counterfeiting,” that would appear on computers running Windows XP if their copies of the OS were detected as pirated. Although this technology is designed to display the “This copy of Windows is not genuine” message only to users with pirated copies of Windows 7, it sometimes slips up and displays the message to Windows 7 users who own completely legitimate copies.

This is especially the case for Windows 7 users who own completely legitimate OEM versions of Windows 7 – the versions that came pre-installed on their PCs or laptops from their manufacturers, and it displays an activation error.

How can I fix this ‘Windows is not Genuine’ error?

Fortunately for you, though, the “This copy of Windows is not genuine” message can certainly be removed along with the black background that came with it. If you’re affected by this problem, regardless of whether you’re using a legitimate version of Windows 7 and are interested in knowing how to resolve this issue, here’s how you can do so:

Step 1: Uninstall update KB971033 (if applicable).

First and foremost, you must uninstall update KB971033 from your computer. However, keep in mind that this is only part of the solution for removing the “This copy of Windows is not genuine” message and will not be able to fix the issue by itself. To uninstall update KB971033, you need to:

  1. Open the Start Menu.
  2. Search for “windows update”.
  3. Click on the search result titled “Windows Update” under the Programs
  4. Click on View installed updates in the left pane.
  5. Once all of your installed updates have been loaded and you can see them in the right pane, search for update KB971033. When you find it, right-click on it and click on ‘Uninstall‘ in the contextual menu
  6. Go through the uninstallation process and then restart your computer. Move on to Phase 2 once your computer boots up.

Step 2: Reset the licensing status of your computer.

Once you have uninstalled update KB971033, you need to reset the licensing status of your computer to ensure you no longer encounter the “This copy of Windows is not genuine” message on your desktop. To accomplish this, you must:

  1. Open the Start Menu.
  2. S:Search for “cmd.
  3. Right-click on the search result named “cmd” and click on “Run as administrator.” This will launch an elevated Command Prompt with administrative privileges.
    Running Command Prompt as an administrator
  4. Type the following command line into the elevated Command Prompt and press Enter:
    slmgr -rearm
  5. You will see a confirmation window. Click on OK.
  6. Restart your computer; once it boots up, you will notice that the “This copy of Windows is not genuine” message is no longer present. Your desktop will still display a blank, black background, but you can resolve this by right-clicking on an empty space on your desktop, selecting “Personalize,” and changing your desktop background.

Note: The SLMGR -REARM command line is designed to work on 32-bit versions of the Windows 7 OS, and it works on almost all 32-bit versions of Windows 7 and a few 64-bit versions of Windows 7. However, if you use this command line and see that the “This copy of Windows is not genuine” message still appears when you restart your computer, you may have better luck repeating the steps listed and described above, but this time, use the following command line instead of SLMGR -REARM.

slmgr /rearm

If you run the “slmgr -rearm” or “slmgr /rearm” command-line and receive an error message stating, “This maximum allowed number of rearms has been exceeded,” you need to go through the following steps in order to fix the issue and proceed with Phase 2:

  1. Press the Windows Logo key + R to open a Run dialogue box.
  2. Type regedit.exe into the Run dialog and press Enter.
    Open Regedit
  3. In the left pane, navigate to the following directory:
    HKEY_LOCAL_MACHINE > Software > Microsoft > WindowsNT > Current version
  4. In the left pane, click on the SoftwareProtectionPlatform folder to display its contents in the right pane.
  5. In the right pane, locate and right-click on a registry value named SkipRearm, then click on Modify in the context menu.
  6. In the Modify dialog box, change the Value data for the key from 0 to 1, and click on OK.
  7. Exit the Registry Editor and restart your computer. When your computer boots up, give Phase 2 another try, and you should be successful this time.

If you run the SLMGR –REARM or SLMGR /REARM command-line and receive an error message stating that “SLGMR is not recognized as an internal or external command,” the cause can be one of three things – you are typing the command-line incorrectly, you are not typing the command-line into an elevated Command Prompt that you are running as an administrator, or there is a problem with your computer’s slmgr.vbs file. If there is a problem with your computer’s slmgr.vbs file that is causing the command-line not to be executed correctly, here’s what you need to do:

  1. Open My Computer.
  2. Double-click on the partition of your hard disk drive where Windows 7 is installed.
  3. Double-click on the folder named ‘Windows
  4. Locate and double-click on a folder named “System32.
  5. Locate a file named slmgr, regardless of its extension, and right-click on it. Then, click on Rename in the contextual menu.
  6. S:Rename the file to .vbs.
  7. Restart your computer and give Phase 2 another try when it boots up. This time, you should be successful in running the SLMGR –REARM or SLMGR /REARM command line

Pro Tip: To ensure that the “This copy of Windows is not genuine” message does not reappear, make certain to turn off automatic Windows updates. In order to disable automatic Windows updates, you need to:

  1. Open the Start Menu.
  2. Search for “Windows Update.
  3. Click on the search result titled “Windows Update” under the Programs
  4. Click on ‘Change Settings‘ in the left pane
  5. Under ‘Important updates‘, open the dropdown menu and click on ‘Never check for updates’ (not recommended) from the list of options.
  6. Restart your computer.

Also, try to perform a startup repair if all else fails.

Step 3: Reconfiguring the Plug and Play Service.

In some cases, your computer’s policy may not be configured properly, which could prevent certain services from starting on your computer. Therefore, in this step, we will make some changes to the system’s policies and ensure that the Plug and Play Security service is set to start up automatically. To do this:

  1. Press the “Windows” key and “R” key simultaneously on your keyboard to launch the Run prompt.
  2. Type in ‘Rsop.msc‘ and press ‘Enter
    Typing in rsop.msc in the prompt
  3. Setup should start after you perform the above step. Let the setup complete, and the Resultant Set of Policy window will open up.
  4. Double-click on the “Computer Configuration” option to expand it, and then double-click on the “Windows Settings” option.
  5. After that, double-click on the “Security Settings” and then double-click on the “System Services” option.
  6. In the right pane, there should be a comprehensive list of services that are supposed to be running in the background.”
  7. Find the “Plug and Play” service from the list, and double-click on it to open its properties
    Double-clicking on the Plug and Play Service
  8. In the “Select Service Startup Mode” option, choose the “Automatic” setting, and ensure that you save your changes.
  9. Now exit out of the window after making sure that your changes have been saved.
  10. ress “Windows” + “R” to launch the Run prompt again, and type in the following command:
    gpupdate/force
  11. Press “Enter” to execute this command and wait for its execution to be completed.
  12. Restart your computer and check to see if the issue still persists.
ABOUT THE AUTHOR

Kevin Arrows


Kevin Arrows is a highly experienced and knowledgeable technology specialist with over a decade of industry experience. He holds a Microsoft Certified Technology Specialist (MCTS) certification and has a deep passion for staying up-to-date on the latest tech developments. Kevin has written extensively on a wide range of tech-related topics, showcasing his expertise and knowledge in areas such as software development, cybersecurity, and cloud computing. His contributions to the tech field have been widely recognized and respected by his peers, and he is highly regarded for his ability to explain complex technical concepts in a clear and concise manner.

Comments

50
    SP
    sebastian papp Aug 17, 2017

    When i type Exe into run it says that this file doesn’t exist. Help please

      KA
      K. Arrows Author Aug 17, 2017

      its regedit.exe, ive updated the article.

    SS
    Sky Walker Santosh Mar 31, 2018

    I already have a vbs file

    SO
    soumi Jul 24, 2018

    After doing all the steps I went to check the windows license key and found that it is pending renewal after 3 days now. Its not working as a permanent fix. Can you help?

    TL
    tem lafy Feb 17, 2019

    thank you

    JH
    John Hinkinson May 4, 2019

    Did all the above but still get the message….help !

      SW
      Shane Warren Author Sep 13, 2019

      Reinstalling Windows is the only option left if none of the methods work for you.

    GD
    Gaurav Dichwalkar Aug 27, 2019

    Plz help me. I tried everything above but the message is still not going

    SW
    Shane Warren Author Aug 28, 2019

    The only solution might be to reinstall the Windows, but first make sure that you executed the above steps accurately

    SW
    Shane Warren Author Sep 29, 2019

    Is the full name slgmr.vbs? or is it just “Vbs”?

    CD
    Carlo Dickens Jan 9, 2020

    SLMGR /REARM worked for me.

    AN
    Anonymous Jan 11, 2020

    Mine says “successful”” and after restarting the computer, same “windows not genuine” pops up

      SW
      Shane Warren Author Jan 18, 2020

      Are you using a licensed version of Windows? did you recently change any hardware in your computer?

    SA
    sa Mar 12, 2020

    i did all above steps, still was getting licence error on opening any program… i moved slui.exe back to system32 folder and viola, it fixed.

    Reply
    MS
    Martin Shortland Apr 19, 2020

    do i need to backup my files?

      SW
      Shane Warren Author Apr 21, 2020

      It is best to backup the files before hand so you don’t have to face any data loss if things go wrong.

    SW
    Shane Warren Author Jul 9, 2020

    Sir we aren’t the official support for Microsoft so we cannot help you physically but you can try to follow the instructions in the article to get the fix for your error.

      TF
      TFZakk Jul 9, 2020

      Solution: let startup Repair fix it.

        SW
        Shane Warren Author Jul 9, 2020

        Thank you for sharing the solution with us, we will add it to the article as well.

    BW
    Bill Wilson Sep 15, 2020

    Thank you for the clear, easy instructions for removing “This Copy of Windows Is Not Genuine” from our offline Windows 7 computer. Finding KB971033 is easy from its date 3/20/2014. In Phase 2, SLMGR /REARM worked.

    MT
    Matt Tippins Oct 19, 2020

    Plug and play is locked, it won’t let me modify anything

      MZ
      Muhammad Zubyan Author Oct 20, 2020

      Open Command Prompt as Administrator and then type rsop.msc and press Enter. It’ll open the RSOP window as Administrator Privileges and more permissions. After that try doing those steps again. Hope this helps ya!

        MT
        Matt Tippins Oct 20, 2020

        Thanks for the suggestion, but it still won’t let me change it.

          MZ
          Muhammad Zubyan Author Oct 21, 2020

          That’s unfortunate to hear however you can still enable service through another method for doing that follow these steps please:-1. Open Run
          2. Type “Services.msc” and press Enter
          3. Find a service named “Plug & Play” Once you find it. Right-click on it and go to properties.
          4. Once you are in Properties. Change the startup type to Manual and press the start button under it.Hope this helps! Keep me updated.

          MT
          Matt Tippins Oct 21, 2020

          Nope, can’t change it there either

          MZ
          Muhammad Zubyan Author Oct 21, 2020

          That’s really weird however I think that you can change these settings through your registry editor. First of all open Command prompt as an administrator. Type “Regedit” and press enter.1. Navigate to HKEY_LOCAL_MACHINESYSTEMControlSet001ServicesPlugPlay
          2. Change the value of the key named “Startup” to 3 and restart your computer.Also, I highly suggest you run the Windows health commands on your Windows as there seems to be a problem with the permissions.for doing that Open Command Prompt as administrator and run these 2 commands one by one:-sfc/scannow
          DISM /Online /Cleanup-Image /RestoreHealthBoth of these commands will take a while to complete so be patient, please. Hope this helps! Keep me updated.

          MT
          Matt Tippins Oct 21, 2020

          Sfc scan ran fine, restore health brought up error 87 option not recognized. Changed start value to 3, still can’t change pnp

          MZ
          Muhammad Zubyan Author Oct 21, 2020

          Changing the value of that registry key basically means that you have changed the startup type of PnP service manually so just restart your computer once check if the PnP service is running. If it’s running you can start following the steps again from (Phase 3 > Step 10) Hope that helps! Keep me updated.

          MT
          Matt Tippins Oct 22, 2020

          Nope, still locked

          MZ
          Muhammad Zubyan Author Oct 22, 2020

          This is really odd. Have you changed anything recently which started triggering this warning of Windows not being genuine? Keep me updated.

          MT
          Matt Tippins Oct 22, 2020

          Haven’t changed anything, it’s an old dell I use at work. A few months ago it started. I got rid of the kb971033 but forgot to turn off auto update, so it came back. Deleted that again and reset the license. After the max amount of times, it never worked again. Even after resetting the number of rearms

          MZ
          Muhammad Zubyan Author Oct 23, 2020

          I suggest you contact Microsoft Support and explain everything to them. They will issue you the new key.

    DA
    Damian Dec 2, 2020

    Phase 1 & 2 don’t work. Phase 3 cannot set startup mode for Plug and Play because options are grayed out.

      MZ
      Muhammad Zubyan Author Dec 4, 2020

      That’s really odd but you can change these settings through your registry editor. First of all open Command prompt as an administrator. Type “Regedit” and press enter.1. Navigate to HKEY_LOCAL_MACHINESYSTEMControlSet001ServicesPlugPlay
      2. Change the value of the key named “Startup” to 3 and restart your computer.Also, I highly suggest you run the Windows health commands on your Windows as there seems to be a problem with the permissions.for doing that Open Command Prompt as administrator and run these 2 commands one by one:-sfc/scannow
      DISM /Online /Cleanup-Image /RestoreHealthBoth of these commands will take a while to complete so be patient, please. Hope this helps! Keep me updated.

        DA
        Damian Dec 16, 2020

        Performed the regedit change although for the “Start” key as there was no “Startup” key (running Windows 7), restarted, ran gpupdate /force, restarted. Plug and Play in services.msc is set to manual startup and has Started status but windows not genuine desktop message still there.

          MZ
          Muhammad Zubyan Author Dec 20, 2020

          In that case, I suggest you to contact Microsoft and ask them to issue you a new activation key. You can register from that key.

          DA
          DarksPlayingYT Jun 9, 2021

          It’s because in the article, it’s written to set it to “Automatic” Option but the 3rd value sets it to Manual option. 1 would be the value to make it Automatic. Is the one in the article wrong?

          MZ
          Muhammad Zubyan Author Jun 10, 2021

          Either way, it really should be fine, but if you want to set it to automatic you can use this command I have prepared for you.

          sc config PlugPlay start= demand

          You can use Command Prompt as an admin to execute this command. The default value for this key should be automatic that’s why it’s suggested in the article. You can try both and let me know how it goes for you so that we can update the key in the article.

    DA
    DarksPlayingYT Jun 9, 2021

    I tried everything, and the text did not go away.When I tried the “Plug and Play” it did not let me choose any option. https://uploads.disquscdn.c

    PR
    Prabhat Jul 18, 2021

    My system is showing slmgr is not recognized as an external or internal command,operable program or batch file.
    Pls help

      MZ
      Muhammad Zubyan Author Jul 18, 2021

      We do have Instructions in the article to solve this issue, here:-

      1. Open My Computer.
      2. Double-click on the partition of your Hard Disk Drive that Windows 7 is installed on.
      3. Double-click on the folder named Windows.
      4. Locate and double-click on a folder named System32.
      5. Locate and right-click on a file named slmgr regardless of what its extension is and click on Rename in the contextual menu.
      6. Rename the file to vbs.
      7. Restart your computer and give Phase 2 another try when it boots up. This time, you should be successful at running the SLMGR –REARM or SLMGR /REARM command-line.

    JO
    John Aug 12, 2021

    I, like others, went through all the steps and still was not able to remove the message. I deleted all windows updates that started with KB97…and tada! message gone

    Reply
    MC
    McBob1 Nov 13, 2021

    I’m having this [problem and I don’t have any installed updates that start with KB97.I tried all the other steps.Trying to reset the Licence status in every way listed just repeated the error claiming my genuine version of Win 10 home was not genuine and it could not be activated.When I tried to reset Plug-and-Play, the Plug-and-Play properties window was greyed out and I couldn’t do anything with it.I’ve spent the past 16 hours trying to fix this.It started with my start menu suddenly becoming nonfunctional after Windows installed an update, despite me having updates disabled. I finally had to do a system restore to before the update was installed, but after doing that, my Office 365 installation wouldn’t work, and kept saying it had to do repairs. I clicked to do the repairs, but no repairs were done.After going through all the steps to remove it fully, and try to reinstall, it failed to install at the very last stage of installation, even using the Offline Installer.I ran sfc /scannow, and it found errors, and I restarted to repair them, but I still couldn’t install Office 365 (I have a valid Office 365 Family registration).I restarted again, and got a prompt on my computer that I needed to activate windows. Nothing activated it; not your instructions here, not re-entering my product key, not trying to activate it from Windows Store.Attempting to run the “slui 4” to use phone activation never opened the phone activation screen, no matter how long I waited.Please, if you can help, I would appreciate it. I keep getting a message that the Windows Service Line is not available, and I’m trying to do everything to avoid having to reset or reinstall Win 10 Home.

      MZ
      Muhammad Zubyan Author Nov 13, 2021

      Unfortunately, there is nothing left for me to suggest to you. However, I suggest you contact Microsoft support and explain this situation to them. They will renew the product key or assist you.

    TH
    Tim Higgins Dec 24, 2021

    Cheers!! You made my day!!! That popup was so irritating and your fix solved it for me. 🙂

    WI
    WileEDingo Jul 21, 2022

    Worked for me just fine. Plus the added bonus of how to check your system health. Thank you!

    RC
    RT Charger Oct 30, 2022

    NONE of These Work Anymore..

    MZ
    Muhammad Zubyan Author Nov 1, 2022

    In that case, I suggest you just reinstall the Windows.

      RC
      RT Charger Nov 1, 2022

      Cheers for info…I should not have too… only did a simple Hardware Change..

    BK
    BKinTX Sep 14, 2023

    Thank you, Kevin. First step worked for me!