How to Fix OR-CCSEH-05 Error in Google Payments?

The error OR-CCSEH-05 appears when a payment method does not pass Google’s authorization checks before any transaction is processed. This means the request is rejected at the validation stage, not during payment. This typically happens when the issuing bank or Google’s risk and compliance systems determine that the card cannot be used for the specific action. Unlike a temporary glitch, this is a strict compliance or issuer refusal. That is why the error often keeps showing up until the root issue is fixed.

The most common causes of this error include:

• Unsupported payment method such as prepaid, virtual, or test cards that Google’s system does not accept
• Country mismatch between the card’s issuing country and the country listed in your Google Payments profile
• Issuer refusal where the bank blocks international or online transactions
• Incomplete verification such as missing 3D Secure checks or other required confirmations

In short, this error is not caused by an outage or a temporary service problem. It is a direct rejection at the authorization level. The payment method will stay blocked until the specific restriction, mismatch, or compliance issue is resolved.

1. Enable the International Transactions Option

Even if your card works locally, Google’s payment gateway often sends authorization through international networks. If international transactions are disabled, the payment will be rejected immediately.

• Contact your bank or card issuer and request to enable international transactions on your card.
• Confirm that online transactions are allowed and not restricted to in-store payments only.
• After enabling, wait a few minutes or restart Google Wallet / Google Play before trying again.

Important: Some banks allow you to turn this feature on through their mobile banking app. Others may require a call to customer support. If the feature is already enabled, ask them to confirm that no geo-restrictions or additional security blocks are active.

2. Match Your Billing Address Exactly With Your Bank Records

Even small differences between your Google Payments billing address and your bank statement address can lead to authorization failure. Spelling, punctuation, and formatting must match precisely.

1. Visit payments.google.com, go to Settings, and scroll to the Payment Profiles section.
2. Edit your billing address so it matches exactly as it appears on your bank statement.
3. Check capitalization, punctuation, and spacing carefully. (Example: “Street” vs “St.” or “ABC TOWN” vs “Abc Town”)
4. Save your changes, then remove and re-add your card using the corrected address.

3. Complete Account Verification and Pending Checks

OR-CCSEH-05 may also appear when your Google account or payment profile has pending verification. If your account has not passed all required checks, Google’s system can block new payment methods automatically.

1. Go to pay.google.com and check for any alerts or prompts. If you see nothing, visit this official verification form to start the verification process manually.
2. Submit all required information such as ID, address proof, or card verification codes if prompted.
3. Ensure your Google account is in good standing and is not restricted due to suspicious or unusual activity.

4. Use a Supported Payment Method

Local-only cards are frequently declined by Google’s payment system. To meet Google’s payment standards, the card must support international authorization.

• Use a debit or credit card issued through an internationally recognized network such as VISA or Mastercard.
• If your card issuer operates locally only (for example, PayPak in Pakistan), the card will not work with Google services.
• Contact your bank to confirm whether your card supports online and international transactions before trying to add it again.

Still Facing The Issue?

In some cases, the error OR-CCSEH-05 continues even after you resolve bank or address problems. This may happen due to cached authorization data stored in your app or browser. Removing and re-adding the card often clears this block.

1. Open pay.google.com or the Google Wallet app.
2. Remove the card or payment method that shows the error.
3. Restart the app or browser, then add the card again with correct details.

If the error OR-CCSEH-05 still appears after completing all these steps, contact Google support directly.

Email: googlepay-support@google.com

Include the following information in your email:

• Your Google Account email address
• Your Payments Profile ID (Go to pay.google.com, then Settings, then Payments profile, and copy the Profile ID)
• The exact error code OR-CCSEH-05 with the date and time it appeared
• Card details that are safe to share (last four digits, card network, issuing bank, and country)
• Where the error occurs (Google Wallet, Google Play, web checkout, or other flows)
• Device and app or browser information (model, OS version, app version, browser name and version)
• Steps you have already tried (such as enabling international transactions, matching billing address, and completing verification)
• Clear screenshots showing the error code and the screen where it appears

Tip: If you do not receive a response, send a short follow-up with your Payments Profile ID and the same subject line. This helps keep the support conversation in one thread.