Fix: No Stereo Sound from Headphones on Windows 10

Windows 10 has been prone to producing grotesque and equally unexpected errors for users. Among many cumbersome abnormalities, many HP users have found it difficult to get stereo output from their analogical headphones that use 3.5mm jacks on their windows 10 operating systems. This particular issue is not solved by upgrading to the latest Realtek or HP drivers. Temporary workarounds like uninstalling the default speakers/headphones and rebooting with the headphones plugged in are…temporary. Soon as Windows installs a new update, the problem will start to appear again. The problem, difficult to diagnose and debug as it may seem, isn’t impossible to solve.

The 2 methods that we are going to share have worked for the majority of users that were facing the issue. If you too have been fed up of not getting stereo from your headphones despite trying out many fixes then by the time you are done reading this article, you should no longer have the problem.

Method 1: Uncheck Improve Audio (Realtek)

Open the start menu by pressing the windows key and go to “File Explorer”.

Go to your boot drive which is most of the times, “C:\

Now find the folder “Program files”. Double click on it.

Now go to the folder “Realtek

Then enter the folder “Audio”.

Go inside “HDA

Here you should find a file by the name “RtkNGUI64.exe”. Run this file.

In the tab that says “Listening experience”, there should be a checkbox that says “Improve Audio”. Uncheck it.

If the above method isn’t applicable to you or doesn’t work, please follow the second method.

Method 2: Remove Enhancements

Fire up the pop-up above the start menu by pressing “Windows keyX” keys.

Select “Control panel” from the list.

Go to the “Sound” tab in “Hardware and Sound”.

Now go to “Playback”.

There you should be able to find “Speakers”. Select it and click on “Properties”.

Now there should be an “Enhancementstab. Move over to it and disable all the enhancements.

Remove Enhancements

Method 3: Setting Balance

  1. Press “Windows” + “I” and click on “System”.
  2. Select “Sound” and then click on the “Sound Control Panel” under the “Related Settings” tab.
    Selecting the “Open Sound Control” Panel option
  3. Right-click on your headphone and select “Properties”.
  4. Select “Levels” and then select “Balance”.
  5. Set both L and R to 50 and check to see if the issue persists.
ABOUT THE AUTHOR

Kevin Arrows


Kevin Arrows is a highly experienced and knowledgeable technology specialist with over a decade of industry experience. He holds a Microsoft Certified Technology Specialist (MCTS) certification and has a deep passion for staying up-to-date on the latest tech developments. Kevin has written extensively on a wide range of tech-related topics, showcasing his expertise and knowledge in areas such as software development, cybersecurity, and cloud computing. His contributions to the tech field have been widely recognized and respected by his peers, and he is highly regarded for his ability to explain complex technical concepts in a clear and concise manner.

Comments

43
    FP
    Future Music Podcast Dec 27, 2017

    Thanks! This was driving me crazy looking for every stereo setting possible.

    NT
    natte tosti Feb 26, 2019

    I do not have a tab ‘Listening experience’ in realtek, and i do not have a tab ‘enhancements’ in the device properties 🙁 please help, only mono is driving me crazy.

      SW
      Shane Warren Author Sep 19, 2019

      Right-click on the Speaker icon in the system tray and select “Spatial Sound”. Select “Windows Sonic for Headphones”.

      Reply
        FR
        FrostyCake Aug 19, 2020

        its greyed out

          SW
          Shane Warren Author Aug 20, 2020

          Reinstall your Drivers, i think Windows is choosing the default drivers over the Realtek ones, change your drivers and check to see if doing so fixes the issue.

    MZ
    Muhammed Zawad Apr 30, 2019

    there is no “listening experience” so mine did not solve with step 1…i checked my headphone in mobile…and it worked fine…with step 2 it didnt work also…

      SW
      Shane Warren Author Sep 14, 2019

      Try to reinstall the Realtek drivers. Make sure that you install the correct ones for your operating system.

      TK
      Tarun Ram Kanuri Nov 9, 2019

      Try clicking on “Default Settings” if you can find it.

      MK
      Mouneeb Kader Jun 13, 2020

      yeah same…

        SW
        Shane Warren Author Jun 15, 2020

        Did you try the third option?

    TK
    Tarun Ram Kanuri Nov 9, 2019

    Thanks man. I thought that there is some problem with the hardware.

    PN
    pnlg Jun 2, 2020

    This worked for me. After opening the rtk file, I disabled phone plugin detection because the Windows message kept repeating the device was not plugged in even when it obviously was.
    Thanks a bunch, Kevin

    JC
    Jonathan Chester Jun 5, 2020

    People – there is such an easy fix for this problem – sound control panel/speaker properties/balance. You’ll find the R or L set to 0. Simply slide to 50 or whatever you like and voila. Stereo back! Am using HP laptop/widows 10.

    Reply
      SW
      Shane Warren Author Jun 6, 2020

      Added to the post, thank you for sharing.

    MA
    Maria Jun 8, 2020

    Thanks! This solved my problem! I followed Method 2 and simply disabled the enhancements. Headphone works perfectly now. Great help!

    MK
    Mouneeb Kader Jun 13, 2020

    um i dont have a realtek folder in my programs folder?

      SW
      Shane Warren Author Jun 15, 2020

      Okay, do this:
      1. Press “Windows’ + “R” to open Run and type in “Devmgmt.msc”.
      2. In device manager, expand the Sound drivers and right-click on your driver.
      3. Select “Uninstall” and then download them again from your manufacturer’s website.
      4. After installing, check to see if the issue persists.

      Reply
        TY
        Togex Yt Jun 23, 2020

        I uninstalled the audio driver, but I have no idea how to reinstall it

          SW
          Shane Warren Author Jun 23, 2020

          Download Driver Easy from the internet and install it automatically using its free installer.

          TY
          Togex Yt Jun 24, 2020

          Alright thank you for your help
          Edit: I downloaded it, but what do I do after? The update needs you to upgrade to Pro
          Edit 2: OMG IT WORKED TYSM

          SW
          Shane Warren Author Jun 24, 2020

          For Future Users: You can also downloading the driver manually and install it after identifying its name from Driver Easy.
          Thank you 🙂

    SR
    Saurabh Rijhwani Jul 25, 2020

    Hi Kevin: When I am connecting my airpods pro to windows 10, the stereo option is not showing up, only handsfree AG audio is connected. Can you help?

      SW
      Shane Warren Author Jul 26, 2020

      Try doing a scan with Driver Easy to check if there is any missing drivers.

      AR
      Arpan Apr 22, 2021

      OMG same problem even i am facing. Suddenly stereo has disappeared even though the airpods are perfectly fine.

        MZ
        Muhammad Zubyan Author Apr 23, 2021

        Were Stereo sound working fine for you before? Tell me your Motherboard number or model number of your Laptop/computer so that I can give you Bluetooth drivers.

    PI
    Pintu Aug 21, 2020

    Hi, I have tried all possible methods but the audio still lagging with my wireless pod. it just play and off.. please help me out

      SW
      Shane Warren Author Aug 23, 2020

      Audio is lagging? try to uninstall and reinstall the sound drivers but it can also be related to the wireless pods, connect them to another device and confirm if they work.

    MG
    Matbuster Gaming Dec 9, 2020

    Helpuu my bluetooth headphones are only connecting to the ag free hands audio system!!1 The stereo system is missing, though it once had one. When it glitched out a little, i removed my device from my pc and brought it back but once it returned it lost the stereo…

      MZ
      Muhammad Zubyan Author Dec 11, 2020

      Have you tried installing Realtek Audio Drivers? That seems to fix this issue for a lot of people.

    MA
    Matt Mar 10, 2021

    Help, i can’t run RtkNGUI64.exe, i already try reinstalling the drives. Also methods 2 and 3 didn’t work

      MZ
      Muhammad Zubyan Author Mar 10, 2021

      Is it giving you any error code?

        MA
        Matt Mar 11, 2021

        nope, it just wont open, in the past i deleted realtek audio trying to fix this problem but i already reinstall the drivers. Idk if I also need to download something extra.

          MZ
          Muhammad Zubyan Author Mar 11, 2021

          Okay, so first try to Uninstall the driver then install it again. If that doesn’t help try this driver:-

          https://sudo.to/2ms

          It’s an old driver but you should be able to open the RtkNGUI64.exe.

          MA
          Matt Mar 12, 2021

          should i save all the files in the HDA folder?
          program filesrealtekaudioHDA

          MZ
          Muhammad Zubyan Author Mar 12, 2021

          Yes, Copy them and paste them into a new folder.

          MA
          Matt Mar 13, 2021

          audio is back, thank you so much

          MA
          Matt Mar 13, 2021

          now i can open realtek, i have “Windows Sonic for Headphones” selected and the old driver you gave me but sound is not coming back

          MZ
          Muhammad Zubyan Author Mar 14, 2021

          You mean that the sound is completely gone or it’s not stereo?

          MA
          Matt Mar 15, 2021

          just the stereo with the headphones

          MA
          Matt Mar 17, 2021

          it was audiodg.exe fault, when i force quit it audio comes back

          MA
          Matt Mar 17, 2021

          i just discover that while all programs are starting i do have stereo sound but when the everything is open i the audio is gone

          MA
          Matt Mar 13, 2021

          Nvm, I restart my computer and now its gone again

    MZ
    Muhammad Zubyan Author Mar 17, 2021

    Thank you for letting us know the cause of the problem it should help others as well!