How to Fix NBA 2K25 Stuck On Loading Screen Issue?

When NBA 2K25 gets stuck on the loading screen, it usually indicates the game is having trouble connecting to its servers. This can be caused by server-side issues like downtime or high traffic, or local software conflicts on your device.

On your end, corrupted system caches, outdated game files, or conflicting background applications can interfere with the game’s ability to load properly, causing it to freeze.

Before troubleshooting, it’s essential to verify whether the NBA 2K25 servers are operational. Server outages are a frequent cause of this issue, and checking their status can save you time.

If the servers are functioning normally, the problem likely lies with your device or game installation. Below, we’ll explore solutions to resolve these local issues.

1. Clear System Cache

Clearing the cache is a recommended troubleshooting step because it deletes temporary files that may have become outdated or corrupted. These files are created to help the game load faster by storing frequently accessed data (like textures or settings).

However, if the cache isn’t refreshed properly—due to sudden crashes, updates, or software conflicts—it can cause errors like freezing or infinite loading screens.

By clearing the cache, you force the game to rebuild these files from scratch, eliminating any corruption that might be interfering with normal operations.

1. If you’re using an Xbox, clear the Cache by navigating to Settings > System Settings.
2. Access the Storage Options.
3. Select the Storage Device and press Y on your controller to access device options.
4. Select Clear System Cache and confirm when prompted.
   
5. For PlayStation 4/5 and Xbox Series X|S / Xbox One, turn off the device completely. Then, unplug the power cables once the device is shut down.
6. Wait for 1-2 minutes, plug the power cables back into the console, and turn it on to see if the issue is resolved.

2. Clear Persistent Storage (Xbox)

Persistent storage manages cached data used by the console, such as Blu-ray disk access optimizations and frequently accessed system files. Over time, this cached data can become outdated or corrupted—often due to interrupted updates, power fluctuations, or software bugs.

When this happens, the console may struggle to read or process critical game files, leading to crashes, freezes, or performance issues.

1. Press the Xbox button on your controller to open the Menu.
2. Go to Profile & System > Settings.
3. Navigate to Devices & Connection and select Blu-ray.
   
4. Choose Persistent Storage, then select Clear Persistent Storage.
   
5. Try launching NBA 2K25 again to see if it’s still getting stuck on loading.

3. Clear NBA 2K25 Cache

If clearing the system cache and persistent storage didn’t resolve the issue, the problem may be tied to corrupted temporary files specific to the game itself. NBA 2K25 stores local cache files—such as saved preferences, temporary textures, or connection data—which can become outdated or damaged over time. These files are separate from your system’s general cache, meaning they require targeted cleanup. Let’s clear the game’s dedicated cache to ensure no corrupted data is interfering with its startup process.

1. Press the Xbox button to open the menu.
2. Go to My Games & Apps and highlight NBA 2K25.
3. Press the menu button on the controller and choose Manage Game and Add-ons.
   
4. Navigate to Saved Data and select the Reserved Space option.
5. Click Clear Reserved Space to confirm.
   
6. Once done, check if the issue is resolved.

4. Rebuild Database (PlayStation)

Rebuilding the database reorganizes and optimizes your console’s storage system. This process scans for corrupted or fragmented data, removes outdated or redundant system files, and clears cached files that may be causing conflicts.

By streamlining the storage structure, the console can access game resources more efficiently, which can resolve loading issues, improve performance, and reduce the likelihood of errors like freezing or crashing.

1. Completely turn off the PlayStation, then hold the power button until you hear two beeps.
2. Press the PS button on your controller to view the options.
3. Select Rebuild Database and press OK to proceed.
   
4. Once it’s done, check if the NBA 2K25 loading issue is resolved.

5. Reinstall the Game

If the issue persists, try reinstalling NBA 2K25. This process replaces all existing game files, which may have been corrupted due to incomplete updates, disk write errors, or conflicts with other software. Corrupted files can prevent the game from loading properly, as critical assets (like textures, scripts, or configuration data) might be missing or damaged. Reinstalling the game downloads a fresh copy of all files directly from the server, bypassing any local corruption and ensuring the game runs as intended.