Microsoft Teams is not syncing on the desktop, and the mobile problem is related to the cache or the poor internet connection. And due to this problem, users cannot utilize many app features, and Microsoft Teams syncing might not work for some features, whereas for some users, it won’t work.
The problem is reported on the forum threads and stated that anything sent through the mobile application won’t get synced with what is sent through the desktop version. This problem is troublesome and needs to be fixed soon.
Therefore, here in this article, we have researched and shortlisted the potential solutions that worked for several users to get past the problem. But before starting with the solutions, it is essential to look at the common culprits and know the root cause of the issue.
- Temporary Bugs in Application: Temporary bugs in the application can cause conflict between the desktop and the mobile version and result in causing problems during Microsoft Team Syncing. Restarting the application may work for you.
- Outdated Application: If the Microsoft Teams application you are using is outdated, then it won’t be able to function properly and run certain features. Updating the Microsoft Teams app allow syncing between the desktop and mobile.
- Weak Internet Connection: The Microsoft Teams syncing require an internet connection not working properly and good internet speed. If your internet is not working correctly, then this may result in causing problems while syncing. Resetting the internet connection works for you.
- Server Issues: If the Microsoft Teams server is down or facing an outage, it stops syncing messages and causes the problem. Check the server status to confirm if the problem is from the server side.
- Corrupted App Cache: If the application cache gets corrupted, they conflict and cannot establish a connection between the application and the server. This, as a result, starts causing problems when running. Clearing the Microsoft Teams cache may work for you.
Now that you know the potential causes for the problem Microsoft Teams doesn’t sync let’s look at the potential troubleshooting methods to solve the problem completely.
1. Restart the Teams Application
Before starting with the below-listed fixes, we recommend you try restarting the Microsoft Teams application. Sometimes the application’s internal glitches prevent it from functioning correctly and causing various issues.
Restart the Microsoft Teams app and eliminate all the temporary bugs available in the application, which will give it a fresh start. After successfully restarting the app, try syncing on desktop and mobile to check if the problem gets fixed or not.
2. Check Server Status
If the Microsoft online servers are down or facing outages, no matter how often you restart your application, it won’t sync messages on desktop or mobile. So, checking if the servers are working currently or adequately is recommended. To check the Microsoft server’s status, follow the steps given:
- Open your browser and paste the link: https://downdetector.com/.
- Now search for Microsoft Teams in the search bar.
- Then the site will show if there are high outage graphs with the servers or if they are running fine.
If you find the server is working fine but are still troubled with the problem, head to the next fix.
3. Check Internet Connection
Microsoft teams is a conferencing and collaboration tool, and the syncing process requires a stable internet connection. And if the internet connection you are using is not working correctly, this issue can show up, so it is recommended to check that your internet connection is stable and has a good speed.
Try the few steps mentioned below to improve the internet connection speed:
- Restart your router by holding the power button available on the back side of the router.
- Shift to the 5ghz band of your connection to get better internet speeds.
- If you are connected via a WIFI, use an ethernet connection to get a stable internet flow without interruption.
- Switch to a different internet connection, like connecting via Mobile hotspot, and try syncing messages on desktop and mobile to see if the problem gets fixed.
4. Update the Application
Running the outdated application version often won’t collaborate with the latest updated device and starts misfunctioning. Therefore, updating the Microsoft Teams application and checking if it helps you solve the Microsoft Teams not starting issue is essential. To update the Microsoft Teams application, follow the steps given:
On the desktop, the Microsoft app gets updated automatically, but you can also check for the latest update manually; to do so, open the Microsoft Teams app and click on your profile pic at the top right corner and choose the Settings more menu. From there, click on the Check for Updates option.
If you find any available update, then install it.
- Open the app drawer of your phone and search for Play Store.
- Now tap on Play Store and search for Microsoft Teams in the search bar.
- Then tap on the update option beside the application (if available).
- Now once the process is done, launch the application and check if the issue is resolved or not.
- Tap on the App Store and tap on the profile icon at the top right.
- Now tap on the update option beside the Microsoft Teams application (if available).
- Then launch the application.
After updating the application on your device, try sending messages and check if it starts syncing, or else head to the next solution.
5. Clear Cache
Another common reason responsible for the problem with the Microsoft teams is the application’s stored cache. In some cases, the cache files of the Microsoft Teams application get corrupted, and as a result, you start facing issues. So, it is recommended to clear the cache files of the Teams application. Follow the steps given to do so:
- Press Windows + R to open the Run dialog box.
- Now type %localappdata% in the dialog box and press Ok.
- Then click on the Microsoft folder and then click on the Teams folder.
- Now select all the folders inside the Teams folder and delete them.
- Restart your computer, launch the application, and check if it helps to solve the issue.
- On your mobile phone, launch the Microsoft Teams app.
- And click on the hamburger icon on the left side.
- Then on the navigation drawer, click on Settings.
- Here click on the Data and storage option.
- On the next screen, tap on the Clear app data option.
- Wait until the process is completed and you see a Done
- Now go to the main Settings screen and tap on Log out option at the bottom to quit the app.
- Relaunch the app, sign in with the credential, and see if the files and messages start syncing again or not.
6. Log Out and Login Again
If none of the above-mentioned fixes worked for you, you could try logging out of the application and logging in again. This quick solution is confirmed to work for several users. So, let’s try to log out and log in again in your Teams application by following the steps:
- Launch the Microsoft Teams application and click on the Profile icon available on the top.
- Now click on the sign-out.
- Then click on the log-in with your credentials and check if it helps you to solve the issue.
7. Contact Microsoft Support
If none of the fixes mentioned above worked for you, just contact the support team of Microsoft, and they will surely revert with a solution. You can contact Microsoft support by mailing them or raising a ticket from the Microsoft Teams application. Once you raise a ticket or mail the issue, they will surely revert with some solution.
So, these solutions work for you to fix Microsoft Teams that don’t sync on mobile and desktop. Try the steps listed carefully and solve the problem in your case.