How to Fix Microsoft Store Not Working on Windows 11

Microsoft has opted for a Store redesign on Windows 11 and it’s looking better than ever. But none of that matters if you’re unable to access the Microsoft Store at all, which is the case for a lot of users that have just updated to Windows 11.

Windows 11 Store Not Working

We’ve investigated this issue thoroughly and found that there are a couple of viable reasons that will break the Microsoft Store functionality on Windows 11. Here’s a shortlist of culprits that might prevent you from accessing the Microsoft Store after you’ve just upgraded to Windows 11:

  • New store version is not installed – Keep in mind that Microsoft opted for a new store redesign on Windows 11. You might be unable to open the Microsoft store interface because the new version is missing from your Windows 11 installation. Keep in mind that the new version is installed via Windows Store, so if the old version is unresponsive, the only way to fix the issue is to install via the .MSIXBUNDLE.
  • Microsoft Store update glitch – As it turns out, there is a weird issue when you upgrade to Windows 11 from an older Windows version where you click on the Store icon but nothing happens. In this case, you should be able to get the issue resolved by resetting the Microsoft Store (either from the Apps menu or via an elevated Command Prompt)
  • Underlying system file corruption – Under more severe circumstances, you can also notice this issue occurring due to some kind of system file corruption. You can fix the Microsoft Store component in this case by running DISM and SFC scans in quick succession in order to replace every corrupted OS element.

Now that we went over every potential source of the issue, let’s go over some fixes that other affected users have successfully used to finally be able to access the Microsoft store (the new version) on their Windows 11 computer.

Update to get the New Store version

If you’re excited about Microsoft’s redesign of the Store, you’ll probably be disappointed when you double-click on the Microsoft Store icon and nothing happens. Fortunately, this most likely happens because the update that brings about the new version of the Microsoft Store is not yet installed on your computer.

Note: The update that installs the new version of Microsoft Store is not handled by Windows Update. It’s an update handled by the updating function of the Microsoft Store.

So depending on if you’re able to access the old store version or not, the fix that will help you update to the new store version will be different.

If you are able to access the old Microsoft Store, follow sub-guide A to force it to update to the new version of the store.

If you are not able to access the old Microsoft Store, follow sub-guide B to install the new Windows Store version from a .MSIXBUNDLE installer file.

Update to the new Microsoft Store via old MS Store Interface

  1. Press Windows key + R to open up a Run dialog box. Next, type ‘ms-windows-store://home’ inside the run box and press Enter to open up the home screen of Microsoft Store. If you’re prompted by the User Account Control, click Yes to grant administrative privileges.
    Open the Microsoft Store

    Note: Opening Microsoft Store from this run command instead of clicking the Microsoft Store icon is preferred since the icon has a tendency of breaking once you upgrade to Windows 11 from an older version.

  2. Once you’re inside the home screen of Microsoft Store, click on the action icon (top-right corner of the screen), then click on Download and Updates from the context menu that just appeared.
    Opening the Downloads and Update tab
  3. Once you’re inside the Downloads and updates tab, click on the Get updates button, then wait patiently until every pending update is installed.
    Installing every Microsoft Store update
  4. Wait until the download is complete, then make sure every recently downloaded update is installed before rebooting your computer.
  5. After the installation is complete and your PC boots back up, launch Microsoft Store once again and see if you are able to open it up without issues now.

Update the Microsoft Store Manually

  1. Open your default browser and download the MSIXBUNDLE-file from this link. This contains the new Microsoft Store version that can be sideloaded via the Trusted Installer functionality.
  2. Once the download is complete, double-click on it and then click Yes at the User Account Control prompt.
  3. At the confirmation prompt, click on Install and wait until the operation is complete.
    Reinstall Microsoft Store

    Note: If you get a message saying that Microsoft Store is already installed, click on Reinstall in order to fix a potential corruption issue brought about by a bad update.

  4. Once the installation/reinstallation is complete, reboot your PC and see if the issue is fixed once the next startup is complete.

If you’re still unable to launch the Microsoft Store on your Windows 11 computer, move down to the next potential fix below.

Reset the Microsoft Store

If the first method was not effective in your case, you should turn your attention towards ensuring that the Microsoft Store component is not affected by some type of local corruption (this is commonly reported immediately after the upgrading to Windows 11 is complete).

In case this scenario is applicable to you, the way to fix it in most cases is by resetting the entire Store component – You can do it either from the Apps menu on Windows 11 or by running an elevated Command prompt. 

Regardless of your preferred approach, we’ve covered both methods, so feel free to go for the steps that are closest to your way of doing things under Windows.

Reset the Microsoft Store via Apps Menu

  1. Press Windows key + I to open up the Settings menu on Windows 11.
  2. Next, use the vertical menu on the left to click on Apps. 
  3. With the Apps menu selected, move over to the right-hand section and click on Apps & Features menu.
    Opening the Apps & Features menu on Windows 11
  4. Once you’re inside the Apps & features screen, use the search function under App list to search for Microsoft Store.
  5. From the list of results, click on the action button associated with Microsoft Store, then select Advanced Options from the context menu that just appeared.
    Opening up of Advanced Options menu of Microsoft Store
  6. Once you’re inside the Advanced Options screen of Microsoft Store, scroll down to the Reset category and click on the Reset button.
    Reset or Repairing the Microsoft Store

    Note: You can also start with a Repair process first since it won’t clear your temporary files and user preferences. But don’t get your hopes up, as we haven’t been able to find any users confirming that a repair procedure fixed their issue.

  7. Once the reset or repair procedure is complete, restart your computer and see if your Microsoft Store component is now fixed.

Reset the Microsoft Store via elevated Command Prompt

  1. Press Windows key + R to open up a Run dialog box. Next, type ‘cmd’ inside the text box and press Ctrl + Shift + Enter to open up an elevated Command Prompt with admin access.
    Opening the CMD prompt

    Note: When you’re prompted by the User Account Control, click Yes to grant administrative privileges.

  2. Once you’re inside the elevated Command Prompt, type the following command and press Enter to effectively reset the Microsoft Store:
    wsreset.exe
  3. Restart your computer before opening the Microsoft Store again to see if the issue is now fixed.

If the problem is still not fixed, move down to the next potential fix below.

Run DISM and SFC Scans

If none of the potential fixes above have been effective in your case, one last thing you should try is to mitigate a potential underlying corruption issue brought about by corrupted system files.

When it comes to resolving this kind of issue, users dealing with a corrupted Store component on Windows 11 have confirmed that they managed to fix it by running DISM and SFC scans in quick succession.

In case you haven’t tried this yet, follow the instructions below to run System File Checker (SFC) and Deployment Image Servicing and Management (DISM) in quick succession and resolve the corrupted Microsoft Store component:

  1. Press Windows key + R to open up a Run dialog box. Next, type ‘wt’ and press Ctrl + Shift + Enter to open up a Windows Terminal with administrative access. At the user Account Control prompt, click Yes to grant admin access.
    Opening up a Windows Terminal window
  2. Once you’re inside the Windows Terminal window, type the following command and press Enter to run a System File Checker app:
    sfc /scannow

    Note: SFC scan uses a locally stored archive to replace potentially corrupted system files. You won’t need an active Internet connection to make it work.

  3. Once the SFC scan is finished, reboot your PC and see if the problem is fixed once the next startup is complete.
  4. If the problem is still ongoing, open another Windows Terminal (using step 1 above) and deploy a DISM scan by pasting the following command and pressing Enter:
    DISM /Online /Cleanup-Image /ScanHealth

    Note: DISM uses a subcomponent of Windows Update to download healthy copies for the corrupted files that need to be replaced. Because of this, you’ll need to ensure that you have a stable connection to the Internet before initiating this type of scan.

  5. Once the DISM scan is complete, reboot your computer one final time and see if the problem is now fixed.
Kamil Anwar
Kamil is a certified MCITP, CCNA (W), CCNA (S) and a former British Computer Society Member with over 9 years of experience Configuring, Deploying and Managing Switches, Firewalls and Domain Controllers also an old-school still active on FreeNode.

Expert Tip

How to Fix Microsoft Store Not Working on Windows 11

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