Some users are encountering the Error Code 124 (Internet Connection problem) whenever they attempt to open the Microsoft Solitaire Collection on Windows 10.
As it turns out, there are several different causes that might contribute to the apparition of this error code. Here’s a list of potential culprits that might be responsible:
- Common inconsistency – As it turns out, there are a couple of fairly common scenarios that are known to cause this particular error code. Fortunately, Microsoft is aware of this problem and has already included a couple of repair strategies via the Windows Update Troubleshooter and Store Apps Troubleshooter. In this case, you can fix this problem simply by running these 2 utilities and applying the recommended fixes.
- Corrupted Solitaire Collection temp data – If you’re experiencing this issue due to some type of corrupted element that’s currently residing in the cache folder of this Microsoft Store app. In this case, resetting the application from the Apps & Features menu should allow you to fix the problem.
- Outage period on Xbox Live – Another potential reason that might cause this issue is an ongoing outage period that’s affecting the Xbox Live infrastructure. If this scenario is applicable, the issue is entirely beyond your control. All you can do is identify the issue and wait for the involved developers to fix the problem.
- Corrupted application installation – Under certain circumstances, you might discover this issue occurring due to a corrupted installation that makes it impossible for your computer to launch the application. In this case, the only thing you can do is reinstall the solitaire suite completely.
Now that you know every potential culprit, here’s a list of potential fixes that other affected users have successfully used to fix the problem:
Method 1: Running the Apps / Windows Update Troubleshooter
Since this a fairly common issue, Microsoft is already aware of this problem and has already included a couple of automated repair strategies that affected users can deploy automatically via the Windows Apps Troubleshooter and the Windows Update Troubleshooter.
Even though Windows Update seems like an unlikely candidate capable of causing issues with the Windows Solitaire Collection, a lot of affected users have confirmed that the Error Code 124 stopped occurring after they ran the Windows Update Troubleshooter.
It turns out that Windows Solitaire uses a sub-component of Windows Update to check for updates and verify your Microsoft account whenever you launch the game. So if Windows Update is running into some issues, running the troubleshooter should help you fix the issue.
In case you haven’t tried running any of these 2 troubleshooters before, follow the instructions below for a complete set of instructions on how to do this:
- Press Windows key + R to open up a Run dialog box. Next, type ‘ms-settings:troubleshoot’ inside the text box and press Enter to open up the Troubleshooting tab.
- Once you’re inside the Troubleshooting tab, move over to the right-hand section of the screen and click on Windows Update (under Get Up and Running). Next, from the context menu that just appeared, click on Run the Troubleshooter.
- Once you’ve opened the Windows Update troubleshooter, wait until the initial scan is complete.
- If a viable repair strategy is found, click on Apply this fix and follow the on-screen instructions to enforce the recommended fix.
- If you’re not prompted to restart, do so automatically, then return to the initial Troubleshooting screen by following step 1 once again.
- Once you’re back at the Troubleshoot screen, scroll down to the Find and Fix other problems screen and click on Windows Store Apps.
- Wait until the initial scan is complete, then apply the recommended fix when prompted by clicking on Apply this fix.
- In some cases, it might be necessary to go through some additional steps in order to apply the recommended fix. If this happens, follow the instructions and restart your computer at the end of this procedure.
If the same problem is still occurring even after you’ve followed the instructions above, move down to the next potential fix below.
Method 2: Resetting the Microsoft Solitaire Collection
If the first method didn’t work for you, the next thing you should do is troubleshoot against a potential issue that is occurring due to some type of corruption that is affecting the local installation of Microsoft Solitaire Collection.
Several affected users that were previously facing the same problem have confirmed that they’ve managed to fix this problem by resetting the local app installation from the Apps & Features menu.
If you haven’t tried this potential fix yet, follow the instructions below to do so:
- Press Windows key + R to open up a Run dialog box. Inside the text box, type ‘ms-settings:appsfeatures‘ and press Enter to open up the Apps & Features window of the Settings app on Windows 10.
- Once you’re inside the Apps & Features menu, move over to the right-hand side section of the screen and use the search function to search for a solitaire collection, and press Enter.
- Next, from the list of results, click on the Advanced options hyperlink (under Microsoft Solitaire collection).
- Once you’re inside the Advanced settings menu, scroll down to the Reset section and click on the Reset button directly underneath.
- At the next prompt, confirm the reset, then launch the application once the reset operation is complete.
If your next attempt to launch the app is met by the same Error Code 124 (Internet Connection problem) error message, move down to the next method below.
Method 3: Checking for the status of Xbox Live
Keep in mind that since the Microsoft Solitaire Connection is built around the infrastructure of Xbox Live, an ongoing issue with it can mean that you can no longer access your account and play the game as it requires an ongoing Internet connection during the validation procedure.
Because of this potential scenario, you should take the time to check if Xbox Live is currently experiencing server issues. To do this, check the official Xbox Live status page and see if Microsoft is currently reporting any underlying infrastructure issues.
In case this investigation has indeed revealed an underlying issue with a subcomponent of Xbox Live, the issue is entirely beyond your control. All you can do at this point is to wait for Microsoft to fix their server issues.
On the other hand, if you haven’t been able to identify any server problems with Xbox Live, move down to the next potential fix below.
Method 4: Reinstalling the Microsoft Solitaire Collection
If none of the instructions above have worked for you, one last thing you should try to do is to reinstall the Microsoft Solitare Collection application from your Windows 10 computer.
This is not the equivalent of the reset procedure above, because instead of reverting the application state to the default and clearing the temporary files, it will delete every file belonging to the game allowing the ulterior installation to start completely fresh.
This operation was confirmed to be successful by a lot of affected users that were previously unable to launch the application.
Here’s a quick step by step guide on how you can completely reinstall the Microsoft Solitaire Collection application:
- Press the Start key on your keyboard, then type ‘solitaire collection‘ inside the search bar.
- Next, from the list of results, right-click on Microsoft Solitaire Collection and choose Uninstall from the context menu that just appeared.
- At the confirmation prompt, click on Uninstall, then follow the on-screen prompts to complete the uninstallation.
- Once the operation is complete, restart your computer and wait for the next startup to complete.
- Next, press Windows key + R to open up a Run dialog box. Inside the text box, type ‘ms-windows-store‘ and press Enter to open up the Microsoft Store.
- Once you’re inside the Microsoft store, use the search function in the left-hand section of the screen to search for ‘Microsoft Solitaire Collection‘ and press Enter.
- Next, from the list of results, click on Microsoft Solitaire Collection. From the listing of Microsoft Solitaire Collection, click on Get and wait for the download & installation to complete.
- Once the installation is complete, launch the game once again and see if the problem is now fixed.