SeatGeek is Legit, But Should You Buy Tickets from Them?

Key Takeaways
  • SeatGeek is a reputable and trustworthy ticketing platform, offering a wide range of event tickets. Its partnerships with major teams and venues add to its legitimacy.
  • The platform's user-friendly interface and unique features like the Deal Score system enhance the ticket-buying experience, helping users find the best deals.
  • While SeatGeek is generally reliable, buyers should remain cautious, especially when purchasing through the secondary market. Understanding SeatGeek's policies on refunds and exchanges can help mitigate potential risks.

If you are searching for a place to buy music concerts, events, and theater tickets, SeatGeek might come in the top results. Several sources sell tickets for major events happening around the country. But you can not trust each site selling tickets. SeatGeek also gets questioned for its legitimacy and safety.

If you have similar doubts in mind for SeatGeek, this guide will help you understand SeatGeek, how it works, and whether it is legit or not.  We’ll also look at what people say about the company and where it gets its tickets from. We’re here to make sure you have all the information to make your event experience great.

By the end of this guide, you should have a clear picture of SeatGeek’s reliability and how it fits into your event plans.

What is SeatGeek? 

What is SeatGeek?

Founded in 2009 by a trio of forward-thinkers, SeatGeek has rapidly ascended to become the premier ticket resale platform in the U.S., revolutionizing the way we access tickets for concerts, sports, and theater events.

With its main office settled in the busy heart of New York City, SeatGeek combines innovative technology with a vast network of ticket listings to offer service to event enthusiasts. SeatGeek stands out with its commitment to simplicity and clarity in the ticket purchase process.

Its platform has a simple intuitive interface that makes it easy for users to buy tickets at competitive prices. SeatGeek highlights exceptional customer service, ensuring a smooth and enjoyable experience from browsing to attending your event.

READ MORE: Is Vivid Seats Actually Legit?

↪ How does SeatGeek work?

How does SeatGeek work?

SeatGeek simplifies the search for event tickets. Just input the event and location; SeatGeek’s platform does the rest, showcasing available tickets from multiple sellers. Thanks to partnerships with sports organizations, SeatGeek deeply understands the ticketing background.

After choosing your tickets, the checkout is easy. Input your information, and confirmation, along with ticket details, received in your inbox. The standout feature, Deal Score, assesses each ticket’s value against price, demand, and availability, ensuring you get the best deal possible.

READ MORE: Is American Emergency Fund Legit? Here’s What 2024 Reviews Say ➜

Is SeatGeek legit?

Is SeatGeek legit?

SeatGeek has grown to be a major player in the ticket resale industry in the United States, partnering with many sports organizations and teams since 2016. SeatGeek is a reputable and legitimate ticket platform, known for aggregating listings and now serving as a primary ticket outlet for major sports teams, venues, and events worldwide.

Accessible via the web or its official app on Android and iOS, SeatGeek’s partnerships with renowned organizations highlight its credibility in the ticketing industry.

SeatGeek’s privacy policy details the collection of user data, including personal and device information, browsing habits, and location, using technologies like web beacons and cookies, alongside third-party analytics.

While collecting extensive data is common across online platforms, SeatGeek notes that privacy protections vary by region, with specific rights in places like California, the UK, and the EU. Users are advised to enhance account security through strong passwords, enabling two-factor authentication, and being alert against phishing, to ensure a safer online ticket purchasing experience.

READ MORE: Is AnyDesk Safe? How to Avoid the Latest AnyDesk Scams ➜

↪ Public reviews about SeatGeek

User reviews on SeatGeek vary across platforms. On Trustpilot, SeatGeek has a high TrustScore of 4.5 out of 5 from over 10,125 reviews, with 73% rating their experience as excellent. These reviews often praise the platform for its user-friendly interface and reliable ticket delivery.

Trustpilot Reviews for SeatGeek

On the Better Business Bureau (BBB), SeatGeek has an “F” rating and a much lower average customer review score, with common complaints about customer service and misleading listings.

Customer Affairs also offers a lower rating, aligning more closely with BBB’s assessment.

Customer Affairs rating for SeatGeek

Reddit provides a mix of positive and negative experiences, ranging from authorizations of SeatGeek as the official seller for various events to frustrations with refunds and customer service. While SeatGeek is recognized as a legitimate service with many satisfied customers, it’s clear that experiences can vary widely.

Positive reviews highlight its role as a reliable ticket source, while critical feedback points to areas needing improvement, particularly around customer service. Buyers are advised to proceed with caution, paying close attention to seller ratings and SeatGeek’s policies to ensure a satisfactory experience.

READ MORE: Is MyAbandonware Still Safe to Use in 2024? ➜

Where does SeatGeek get tickets from?

Where does SeatGeek get tickets?

SeatGeek sources its tickets from a diverse mix of sellers on the secondary market, which includes both licensed ticket brokers and individual fans, ensuring compliance with all legal and regulatory standards as well as their own Ticket Policy.

SeatGeek collaborates closely with reputable partners such as State Farm Stadium, AT&T Stadium, Citi Open, and professional sports teams like the Dallas Cowboys and New Orleans Saints, earning their trust to deliver a top-tier ticketing experience for all fans.

READ MORE: Is Omaze Legit or is it a Scam? Omaze 2024 Breakdown ➜

SeatGeek vs TicketMaster vs StubHub

When deciding where to purchase tickets for live events, it’s helpful to compare SeatGeel with popular platforms like TicketMaster, and StubHub. Each has its own strengths and offers different experiences for buyers.

1. TicketMaster

TicketMaster Homepage

TicketMaster is considered the primary ticket provider for events, offering direct access to tickets. It’s known for its extensive reach and the ability to provide exclusive presales and benefits thanks to partnerships with artists and venues.

TicketMaster may include higher fees and dynamic pricing, which adjusts ticket prices based on demand.

2. StubHub

StubHub Homepage

StubHub, a veteran in the ticket resale market, offers a vast selection of tickets for events worldwide. It has a robust buyer protection policy and a transparent pricing model. StubHub allows users to pick specific seats and provides detailed venue maps, making it easier to know exactly where you’ll be sitting.

If you’re looking for a wide selection and value, SeatGeek’s innovative features might appeal to you. For direct access to tickets and exclusive event presales, TicketMaster is a reliable choice. If seat selection and a guarantee from a well-established platform are your priorities, StubHub could be the best fit.

Each platform has its unique advantages, so your choice should depend on what aspects of the ticket-buying experience are most important to you.

READ MORE: How to Tell If Your Phone is Tapped – Guide to Stay Safe in 2024 ➜

Should you buy tickets from SeatGeek?

Deciding whether to purchase tickets from SeatGeek can be summarized with a confident “Yes,” but it comes with a note of caution. SeatGeek has established itself as a reputable and legitimate platform offering a vast array of tickets for sports, concerts, theater, and more.

Its innovative features, like the Deal Score, make it a favorite among many seeking great deals on event tickets. Partnerships with teams and venues underline its credibility in the ticketing market.

As with any ticket purchase, especially in the secondary market, it’s wise to proceed with care. Always review the details of your purchase, understand the refund and exchange policies, and be aware of the in-hand date for tickets.

While SeatGeek works hard to ensure a smooth and reliable buying experience, the nature of ticket resale means that there’s always a slight risk involved.


Is SeatGeek a reliable and secure ticket exchange website?

Yes, SeatGeek is a reliable and secure ticket exchange website with a strong buyer guarantee. It’s recognized for having one of the largest ticket inventories on the web and has been operational since 2009, receiving four awards, including a Webby Awards nomination.

Can I return my SeatGeek tickets?

If the event you bought tickets for gets canceled and there is no rescheduled date, SeatGeek will decide to either give you a complete refund of the price you paid (back to the payment method you used when buying) or, depending on the laws of your state, offer you a credit to use for a future purchase.

How can I cancel or change my SeatGeek order?

SeatGeek generally holds a final-sale policy for all tickets, which means changes or cancellations after ordering are not possible unless you’ve purchased returnable tickets, which are clearly marked before purchase. Refunds are available if the event is canceled and not rescheduled.

What delivery options does SeatGeek offer?

SeatGeek provides several delivery options including e-tickets, mobile transfers, and shipped tickets, ensuring that buyers in the United States, Canada, and Mexico receive their tickets promptly, usually within 48 hours for electronic tickets and up to 3 days for physical tickets.

How does SeatGeek’s Deal Score work?

SeatGeek’s Deal Score system evaluates ticket deals based on seat location, price, and historical data to rate each listing. This feature has received positive feedback for helping buyers decide the best time to purchase tickets, offering a savvy shopping experience.


Khalid Ali

Khalid is a versatile analyst honing his expertise for the past 5 years. With certifications from Google and IBM to back him up, his knowledge extends far beyond the routine coverage of the latest trends and in the industry.