The HP Envy X360 is a mid-range series of HP laptops and is a powerhouse of performance. Like any other electronic device, it has its share of issues. A persistent problem with this series is its occasional inability to turn on. All variants of the series are affected by this issue.
Sometimes, you may notice the power button or caps lock button lighting up for a brief moment, usually a few seconds. You might also hear the fan spinning briefly, but sometimes there won’t be any noise. Additionally, the charging light may turn on when you plug in the charger. However, in certain situations, pressing the power button won’t do anything, and the laptop may seem completely dead.
Sometimes, the problem occurs after a BIOS or OS update. There are also reports of the issue happening when the laptop is connected to an external display through USB-C. It’s interesting to note that this problem has been observed even in new laptops that have just been unboxed. Additionally, the issue may start to occur when the laptop’s battery level drops to a critically low level.
- Connect the laptop to an external display unit and check the output. If it works, the laptop’s screen is damaged.
- If your HP Envy X360 is in tablet mode, pressing the power button will not turn on the laptop. Raise the laptop screen to an angle between 30 and 45 degrees, then press the power button.
How to Fix an HP Envy X360 That is Not Turning on
Firstly, we will try to power on the HP laptop and will then look into the factors causing the problem.
1. Perform a Hard Reboot
If the static current is present on the motherboard of your HP Envy X360, its processor will fail to detect a good power signal from the power button and thus will not turn on. In such a case, performing a hard reboot of the laptop will resolve the issue.
Press the Power Button
- Unplug the charger from the laptop and press/hold the laptop’s power button.
- Wait for 30 seconds and release the button.
- Plug back the charger and press the power button. Verify if the HP laptop has turned on.
Leave Unplugged for Extended Time
- Unplug the charger from the laptop and leave the laptop unplugged for an extended time (such as overnight).
- Plug back the charger into the laptop and check if the laptop can be turned on.
Plug the Charger while Holding the Power Button
- Remove the charger from the laptop and wait for a minute.
- Press/hold the power button and while holding the button, plug back the charger.
- Wait for 7 seconds and release the button. Confirm if the HP Envy has powered on.
2. Clean the Charging Port of the HP Envy X360
If the charging port has accumulated dust, the charger will fail to establish a proper connection with the laptop, resulting in the battery not charging. Consequently, once the battery is depleted, the laptop will not power on.
In such a case, cleaning the charging port of the HP laptop will solve the problem.
- Remove the charger from the laptop and use a Compressed Air Can blow air into the charging port.
- Blow air onto the laptop’s fan area and the keyboard.
- Get a toothpick and use it to clear the charging port. Be careful, do not damage the port.
- Connect back the charger and wait for a few minutes.
- Press the power button and verify if the laptop has powered on.
3. Try Another Charger or Power Source
If the power source is not providing the required current to the charger or the charger itself is faulty, the HP Envy laptop will not get charged once its battery is fully drained and hence you will not be able to turn it on.
To fix this, try another power source or charger.
Another Power Source
- Connect the charger to another power source (make sure the power source is working by connecting another electronic device to it) in another room and put the laptop on charging. If you are using a surge protector or an extension cable, connect the charger directly to a socket on the main power.
- Wait for a few minutes and press the power button. See if the problem is solved.
- Arrange another original HP charger (from family, friends, colleagues, etc.) and put the laptop on charging.
- Wait for a few minutes and press the power button. Confirm if the laptop is turning on.
4. Unplug the Laptop Battery from the Motherboard
If the battery is malfunctioning, it will not let you turn on the laptop. In such a case, you can power the laptop on a charger after unplugging the laptop battery from the motherboard.
- Disconnect the charger from the laptop and dislodge the top cover of the laptop after removing its screws.
- Disconnect the battery cable from the motherboard and wait for a minute.
- Plug back the battery cable to the motherboard and connect the top cover.
- Press the power button and verify if the laptop has powered on.
- If not, disconnect the battery from the motherboard and press/hold the power button for 30 seconds.
- Plug the charger into the laptop (without connecting the battery) and press the power button. See if the laptop has turned on.
- If so, check if the battery is swollen. If so, the laptop needs a new battery.
- If the battery is not damaged, power off the laptop and remove the charger.
- Connect back the battery and plug the charger into the laptop.
- Press the power button and see if the laptop has turned on.
5. Reset the Laptop’s BIOS to the Factory Defaults
The HP Envy laptop won’t turn on if its BIOS is malfunctioning or damaged. This can occur if the latest update to the BIOS did not go well. To solve this, reset the laptop’s BIOS to the factory defaults.
- If there is any sign of life in the laptop, press/hold the power button till it powers off.
- Disconnect the charger from the laptop and press hold the following buttons:
- While holding these buttons, connect back the charger and press the power button.
- Release the buttons when the BIOS recovery screen is shown and then follow the instructions on the laptop screen to complete the process.
- Once done, verify if the issue is cleared.
- If not, disconnect the laptop’s battery from the motherboard (as discussed above) and retry the above steps (without connecting back the battery). Confirm if this solves the problem.
How to Avoid This Issue in the Future
If you can successfully turn on the HP Envy using any of the methods mentioned above, but the issue keeps coming back, there might be several other factors contributing to this problem. Addressing these factors, as discussed below, can help prevent the issue from recurring.
1. Update the Laptop’s OS
To update Windows:
- Right-click Windows and navigate to Settings > Windows Update.
- Click on Check for Updates and install all the available updates.
- Restart the laptop and see if the problem does not reoccur.
2. Update the BIOS of the HP Envy X360
- Launch a web browser and go to the Software and Download section of the HP website.
- Download the BIOS update as per your laptop’s specs and open the downloaded file as an administrator.
- Follow the prompts on the screen to complete the process and once done, verify if the issue is cleared.
3. Uninstall MS AC Adapter and MS ACPI-Compliant Control Method Battery
- Right-click Windows and open Device Manager.
- Expand the Batteries and right-click on MS AC Adapter.
- Select Uninstall and repeat the same to MS ACPI-Compliant Control Method Battery.
- Restart the system and see if the issue is permanently cleared.
4. Disable Intel Integrated Sensor Solution
- Open the Device Manager and expand System Devices.
- Double-click on Intel Integrated Sensor Solution and click on Disable Device.
- Confirm to disable the device and restart the system. Verify if the problem is solved.
If none of the above methods powers on the HP laptop, contact HP Support and seek assistance in resolving the issue. If the laptop is under warranty, you may claim the same. If the laptop is out of warranty, get the laptop checked for a hardware issue. These issues can be a faulty power button, a malfunctioning battery, a problematic hard disk, a damaged charging port, a blown-out capacitor, or a fried motherboard.