How to Fix The iTunes Store is Unable to Process Purchases at This Time


iTunes is a software application developed by Apple and is used for downloading, playing and managing audio and video files. The users of the application also can easily access the iTunes Store. From iTunes Store you can purchase apps, music and videos and more, this Store is one of the most used software made by Apple. But sometimes when you are trying to buy a new app or you want to open already bought app you get an error message that says “The iTunes Store is Unable to Process Purchases at This Time”. In this how-to article, we will help you to fix “The iTunes Store is Unable to Process Purchases at This Time” error in simple steps.

Error Message
Error Message

Method #1. Check Your Credit on iTunes.

If you are trying to make payment but you can purchase anything because of this error message that keeps popping up, your first thing that should try is to check your credit balance.

  1. Open iTunes or App Store and sign in.
  2. Make sure that you are using your Apple ID.
  3. Beneath your Apple ID, you can see your credit balance.

    Credit Balance
    Credit Balance

Method #2. Logout and Log Back In.

Before starting with this method first make sure that you know and remember your credentials like username and password.

  1. Open iTunes.
  2. Go to Settings.
  3. Click on your Apple account.
  4. Find and click Sign out from your Apple ID.

    Sign out
    Sign out
  5. Wait a few minutes and then log in again.

Method #3. Disable Firewall.

Your computer firewall can be set to block iTunes Store and that can be the main reason behind the error message that you are getting. A network firewall is usually enabled on company devices that they are providing to their staff and they will be denied access to iTunes. In order to disable firewall follow the steps below:

  1. Open iTunes.
  2. Click on the Apple menu.
  3. Open System Preferences.
  4. Choose Security & Privacy.
  5. Click on the Firewall tab.

    Turn Off Firewall
    Turn Off Firewall
  6. If required enter the administrator’s password.
  7. If the firewall is set to block the incoming connections change it. Allowing incoming connections should fix “The iTunes Store is Unable to Process Purchases at This Time” error message.

Method #4. Install or Update the Latest iOS Version.

Updates device can be simple but yet effective way of fixing this error.

  1. Open iTunes.
  2. Open Settings.
  3. Open Help tab.
  4. Click Software Update to check if there is a new version of your iOS.

    Check For Updates
    Check For Updates
  5. If there is a new version of iOS, click the install button and wait to process to finish.

Method #5. Check Apple Server Status.

If you have tried everything from above and still have this problem with your iTunes, maybe the problem is Apple itself. You should try to be patient and wait for a little time in order Apple’s iTunes Support team to release some fix for this error.


Kevin Arrows

Kevin Arrows is a highly experienced and knowledgeable technology specialist with over a decade of industry experience. He holds a Microsoft Certified Technology Specialist (MCTS) certification and has a deep passion for staying up-to-date on the latest tech developments. Kevin has written extensively on a wide range of tech-related topics, showcasing his expertise and knowledge in areas such as software development, cybersecurity, and cloud computing. His contributions to the tech field have been widely recognized and respected by his peers, and he is highly regarded for his ability to explain complex technical concepts in a clear and concise manner.