While activating office 2016 volume licensed client Error 0xC004F074 is reported. The exact error message is “The Software Licensing Service determined that the specified Key Management Service (KMS) cannot be used. Error Code 0xC004F074”
Sometimes the problem could have occurred just because of the time and date sync issue on the system. Sometimes it is a DNS update issue or maybe office 2013 and 2016 co-hosted on the same server. Here in this article, we will see if one of the above is the issue and steps to solve the problem.
Method 1: Download and install latest Microsoft Office 2016 Volume license Pack
As mentioned in Microsoft support article “https://support.microsoft.com/en-in/kb/3104410”, if your system co-hosts the Office 2013 KMS host and Office 2016 KMS host and the operating system is either Windows 7 or Windows Server 2008 R2, you might get this error. This is a bug and downloading and installing latest Volume License pack from below link will solve the problem.
Installing Volume License Pack from here worked for some users.
Method 2: Disable and Re-enable DNS host
Sometimes we may face this error due to DNS not updating and disabling and enabling DNS publishing would help. In order to disable DNS publishing Slmgr.vbs script can be used, however, you can do this manually by following below steps.
Open command prompt as administrator and type Regedit
Go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SoftwareProtectionPlatform in the registry
Create a New DWORD Value called “DisableDnsPublishing” and set its value to 1.
This will disable DNS publishing
To re-enable DNS publishing set the value of this Key to 0.
Method 3: Check System time and date
It could be possible that your client system’s time and date are not in synch with the server and this could also can the error 0xC004F074 during Office 2016 client activation. It is observed that if the system time on the client computer and system time on the KMS host differ by more than 4 hours, this error occurs. In order to take care of system time and date sync issues, it is recommended to use Network Time Protocol (NTP) time source. You can also configure Active Directory Service to synchronize time between client and server systems on the network.