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Fix: Account Doesn’t Allow Editing on a Mac

Office 365 offers users the services of popular Microsoft products such as Word, Excel,Outlook etc, which are all among the most commonly used tools for document formatting, organization and customization. With an ever growing customer pool, the Microsoft team consistently updates and scans these applications for bugs.

Office 365, in particular, is one of the newer subscription softwares released by Microsoft; and hence, is updated consistently.

Displays: Your account doesn't allow editing on a Mac error
Microsoft Office 365 Editing Error on Mac

Mac users have complained that despite purchasing a licensed Office 365 product with up to date Mac software, previously, well functioning, documentation tools like Word have started to crash randomly and display error messages which say: ‘Your account doesn’t allow editing on a mac. To learn more, contact your Admin about your office plan.’

What is the cause “Editing Not Allowed” on Office Applications on Mac

The problem lies with:

  • The software’s ability to detect correct licenses, which stops users from editing their documents.
  • The Microsoft team has also identified the role of certain files in causing the same error. This article provides methods for the deletion of these files and fixing the error.

Method 1: Make sure you have the correct license.

Follow the steps to check if the license provided to you is correct and then proceed to deletion of error-causing files by locating them in Finder and moving them to Trash.

  1. Log in to Office 365 portal, using this link: http://portal.office.com
    sign in to your Microsoft account
    portal.office.com
  2. Then click on Settings icon and then click on Office 365.
    click Office 365 under My app setting
    My app setting/ Office 365
  3. Then click on Subscriptions.
    Settings/Subscription/windows 8
    Settings/Subscription/windows 8
  4. Next, under Licenses section, check if you have the ‘latest desktop version’ of Office 365.

Check for 'latest desktop version' under licenses

Subscription/licenses/latest desktop versionIf you don’t have the right license, contact your admin for the correct license. Otherwise, proceed as follows:

  1. Connect to the Internet.
    Connect to wifi
    Wifi Status
  2. Now, sign out of your account and close all office applications.
    Sign out of Office 365
    Office 365/Sign out
  3. Open your Library folder and then open Group Containers and move these files to Trash if they are present.
    UBF8T346G9.ms
    
    UBF8T346G9.Office
    
    UBF8T346G9.OfficeOsfWebHost
    Move Office keychains to trash
    Group Container/Office keychains/Move to Trash
  4. Sign in again and reopen your office applications, they should work without crashing now.

Method 2: If the problem persists, uninstall and re-install Office 365

The continued presence of the error indicates corruption of the software itself; and the best way to tackle software corruption is re-installation.

  1. Open Finder and click on Applications.
    Click Applications in Finder
    Finder/Applications/Mac
  2. Press the Command COMMAND key click to select all of the Office applications like Word, Outlook for Mac applications.
    Select all Office applications
    Office Applications/Move to Trash
  3. Press ctrl and click the selected applications. Then click Move to Trash from the options window.

Method 3: Activate Office

Office 365 local applications such as Word are ,at times, unable to detect that they are activated. The microsoft teams suggests a number of root causes for this and suggest checking your subscription at this link and providing them with a screenshot of your licenses.

However, to solve the issue simply:

  1. Click Activate Office and sign-in to your Microsoft account.
    Sign into your office 365 account
    Activate/Sign in
  2. Wait for activation
  3. Begin using your applications.
you're all set message
Activation complete

Expert Tip

Fix: Account Doesn’t Allow Editing on a Mac

If the issue is with your Computer or a Laptop you should try using Reimage Plus which can scan the repositories and replace corrupt and missing files. This works in most cases, where the issue is originated due to a system corruption. You can download Reimage by clicking the Download button below.

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