Fix: Xbox Error Code 0x8b0500B6

The main cause behind the Xbox error code 0x8b0500B6 is a corrupted user profile. Although, in some cases, a corrupt Fortnite installation or firmware of the console also caused the issue. The error code 0x8B0500B6 means that the Xbox console has failed to perform a firmware update. The user may end up having the following error message:

You need this update to use your console, but something went wrong. For help, visit

Console ID: ********

Error Code: 0x8B0500B6

Xbox Error Code 0X8b0500B6

Before progressing to the solutions, make sure that the servers are up and running. Moreover, during the troubleshooting process, it will be better to use a wired connection (if possible) in place of a wireless connection.

To fix error code 0X8b0500B6, follow the undermentioned solutions:

Solution 1: Power Cycle the Device and Networking Equipment

On an Xbox console, the majority of the problems referring to a firmware issue can easily be resolved via a manual power cycling of the device. This operation drains out the power capacitors of your device and any temporary data (that might be triggering the issue) will also be erased. Your applications, games, and user preferences will be unharmed.

  1. Press and hold the Xbox button (located at front of the console) for about 10 seconds.
    Power Off Xbox
  2. Now the Xbox power light should be amber (usually it is white).
  3. Now power off your router.
  4. Wait for 5 minutes and then power on your router.
  5. After the router’s lights are stable, power up your Xbox console and check if it is operating fine.

Solution 2: Forget the Wi-Fi Connection and then Reconnect To it

If your Xbox is having communication issues with the wireless network, then it may report the error you are facing. This communication glitch can be caused by many factors like corrupt network settings etc. Given the circumstances, it will be a good idea to forget the network connection and then again connect to it.

  1. Click on the Skip and Stay Offline button.
    Select Skip and Stay Offline
  2. Go to Settings of your console.
  3. Navigate to the Network tab.
  4. Now, select Network settings.
    Open Network Settings of Xbox
  5. Now click on forget wireless.
  6. Then restart your console and router.
  7. Then again connect to your Wi-Fi network.
  8. Now in the network setting, if it is showing offline, then select to go online (if it is already online, then go offline and after that go online). Check if the console is clear of the error.
    Go Offline in Xbox Network Settings

Solution 3: Disable ISP’s Online Protection Tool/Shield

ISPs apply many types of tactics to safeguard their users from different internet threats. For this purpose, online protection tools/shields are used by them. These protection tools can limit access to different resources and protocols essential for Xbox and thus cause the current Xbox error. Also, if online gaming is blocked in your ISP’s online protection tool, then it can also cause the error under discussion. In this condition, disabling these online protection tools may solve the issue. We will discuss the process for Sky Broadband Shield, you may follow instructions by your ISP to turn off any such tool. You can also contact them if you don’t have any tools provided.

  1. Sign in to Broadband Shield with your Sky ID.
  2. Scroll down till you find the option of switch off.
    Disable Sky Broadband Shield
  3. Now, select Switch Off and save changes. You may have to wait for 15 minutes before the changes are effective.
  4. After 15 minutes, check if your Xbox is working fine.

Solution 4: Uninstall the Fortnite Game

The Fortnite game was the cause of many Xbox issues in the recent past. It was reported by many users that removing the Fortnite game has solved the issue under discussion as well. So, it will be a good idea to uninstall Fortnite (if installed) and see if this makes a difference. If your data is saved on the cloud on Xbox, it will be unharmed.

  1. On the Home screen, navigate to My games & apps.
  2. Now select Games.
  3. Now highlight Fortnite and then select Manage game.
    Manage Fortnite Game
  4. Then select Uninstall all.
    Uninstall All Fortnite Game
  5. Now power off your console and wait for 30 seconds.
  6. Power on your console and check it has started to operate fine.

Solution 5: Remove and Re-Add the User Profile

Xbox uses a profile to manage user access to different games and resources. If your signed-in Xbox profile has some consistency issue, then Xbox would not be able to access some vital resources and thus cause the current Xbox error. In these circumstances, removing and then re-adding the user profile (a common fix for many Xbox problems) may solve the issue.

  1. At the Home Screen of your console, press the Xbox button of your controller.
  2. In the menu, navigate to the System tab and then select Settings.
  3. In the right pane of Account tab, select the Remove Account and press the A button of your controller.
    Remove Xbox Profile
  4. Now select the profile that you want to remove and then press the A button of your controller.
  5. Then power off your console and unplug the power cable from the power source. Wait for 2 minutes.
  6. Plug back the power cable and power on your console.
  7. Now re-add the profile.
  8. If there is an update available, then update your console.
  9. After updating, check if the console has started to operate fine.

Solution 6: Reset the Xbox Console

This issue can also occur due to the firmware getting corrupt. Mostly, an unexpected console shutdown or an interruption during a firmware update is the culprit behind the scene. In this case, resetting your console may solve the problem. As your data will be erased, do not forget to backup your data.

  1. If using a wired internet connection, then unplug its cable.
  2. Switch off your console and unplug the power cable of the console.
  3. Wait for one minute and plug back the power cable.
  4. Press & hold the Bind and Eject button. (Bind button is at the left side of the console whereas the Eject button is in front of the console).
    Bind and Eject Button of Your Xbox
  5. Keep holding those two buttons, press the Xbox button once.
  6. Then keep hold of the Bind button and Eject button for another 10 to 15 seconds.
  7. Now power up tone will beep.
  8. A couple of seconds later, another power-up tone will beep.
  9. Release the Bind and Eject buttons on hearing the second power-up tone.
  10. Now, the troubleshooting screen of the console will appear. On this screen, select Reset Console.
    Reset Console
  11. Then select Reset and Remove everything.
    Reset and Erase Everything Xbox
  12. After completion of the reset process, set up your Xbox console.

Kevin Arrows

Kevin Arrows is a highly experienced and knowledgeable technology specialist with over a decade of industry experience. He holds a Microsoft Certified Technology Specialist (MCTS) certification and has a deep passion for staying up-to-date on the latest tech developments. Kevin has written extensively on a wide range of tech-related topics, showcasing his expertise and knowledge in areas such as software development, cybersecurity, and cloud computing. His contributions to the tech field have been widely recognized and respected by his peers, and he is highly regarded for his ability to explain complex technical concepts in a clear and concise manner.