The ‘We couldn’t complete the updates. Undoing changes’ loop is usually caused if the Windows update files aren’t downloaded properly, if your system files are corrupt etc. due to which users have to encounter an eternal loop of the said message whenever they try to boot up their system. This issue is really frustrating because it keeps on promoting the same message over and over again on every bootup.
Nonetheless, the error occurs commonly and you will encounter it, most of the times when a Windows update fails. Users have tried to restart their system countless times, however, the issue remained the same. This article will help you to resolve your issue by applying a few simple and plain solutions. There’s not much you can do when your Windows isn’t able to boot up, therefore, in order to get out of the misery, follow the instructions provided below.
What causes the ‘We couldn’t complete the updates Undoing changes’ Issue on Windows 10?
Well, as we mentioned, the error is generic and is often due to the following factors —
- Windows update couldn’t download smoothly. If the update that Windows was trying to install did not download properly, it can cause the issue to rise up.
- Insufficient disk space. In some cases, if you do not have enough space for the update on your system volume, the issue can be because of that as well.
- Update interrupted during installation. If the update was interrupted during the installation process such as the PC was switched off etc. the error can be due to that.
- Corrupt system files. Another factor due to which the issue rises up can be your system’s corrupt files.
In order to solve this issue, you will have to first boot into Safe Mode. If you have a dual-boot system, you can easily boot into Safe Mode by clicking ‘Change defaults or choose other options’ and then navigating to Troubleshoot > Advanced options > Startup settings. Once you are in the Startup settings, press 4 to enable Safe Mode.
If you are not using dual-boot, you will have to press F8, F9 or F11 (varies in different cases) during the boot process to get yourself into the Troubleshoot screen. Afterward, follow the same instructions as above to get into Safe Mode. Once you have booted up your system in Safe Mode, follow the solutions down below. If you are still trying to figure out how to get into the Troubleshoot screen, just use a Windows bootable USB, DVD or CD drive and select ‘Repair your computer’ once the Windows Setup window appears and from there navigate to Troubleshoot > Advanced options > Startup settings.
Solution 1: Run Windows Update Troubleshooter
Your first step should be, whenever you are dealing with Windows update issues, to run the Windows Update troubleshooter. The troubleshooter will search your system for any update related issues and try to fix them. It may not always be successful, however, there are times when the troubleshooter actually fixes the issue. Here’s how to run the troubleshooter:
- Press Windows Key + I to open Settings.
- Go to Update and security.
- Navigate to the Troubleshooter panel.
- Select Windows update and hit ‘Run the troubleshooter’.
Solution 2: Delete the SoftwareDistribution Folder
The SoftwareDistribution folder is responsible for storing all the Windows update files. In some cases, if this folder is corrupted or damaged, it can cause the issue to pop up. In such a scenario, you will have to delete the contents of the SoftwareDistribution folder. Here’s how to do it:
- Before you jump into the folder itself, you will have to disable some Windows update services. Press Windows Key + X to open an elevated command prompt.
- Type in the following commands one-by-one:
net stop wuauserv net stop bits net stop cryptSvc net stop msiserver
- Afterward, open the Windows Explorer and navigate to the following address:
- Delete all the files and folders.
- Finally, start the services again by typing the following commands in the elevated command prompt:
net start wuauserv net start bits net start cryptSvc net start msiserver
- Restart your system and try updating your system.
Solution 3: Turn on App Readiness Service
App Readiness is a service that is required when you run a Windows update. Some users have reported that turning on the App Readiness service resolved their issue. Here’s how to do it:
- Press Windows Key + R to open Run.
- Type in ‘services.msc’ and press enter.
- Locate the App Readiness Service and double-click it to open the Properties.
- Set the Startup type to Automatic and click Start to run the service.
- Click Apply and then hit OK.
- Restart your system.
Solution 4: Disable Automatic Windows Update
You can also try to fix your issue by preventing Windows from updating automatically. For this, you will have to disable the Windows update service. Here’s how to do it:
- Open up the Services windows as shown in solution 3.
- Locate the Windows Update service and double-click it.
- Set the Startup type to Disabled and click Stop to stop the service if it is running.
- Hit Apply and then click OK.
- Restart your system.
Solution 5: Perform a System Restore
Most of the times, you can fix this issue by performing a System Restore. For this, you will have to access the ‘Troubleshoot options’ screen. If you do not know how to do that, you can learn how to access that by reading the paragraphs above Solution 1. Once you are there, follow the below instructions:
- On the Troubleshoot screen, choose Advanced options.
- Select ‘System Restore’.
- Follow through the prompts to perform a System Restore.