How to Fix KB5037770 and KB5037771 Not Installing on Windows?

When users attempt to install the Windows updates “KB5037770” and “KB5037771”, they encounter an error, and the installation process stops. The error indicates that the installation process could not be completed, occurs typically due to interfere with the third-party applications.

Other factors including bugs with Windows update components can also cause this issue.

1. Windows Update Troubleshooter

  1. Open the Search bar, type Troubleshoot Settings, and then open it.
  2. In Troubleshoot Settings, click on Additional Troubleshooters.
  3. Select Windows Update and click Run the Troubleshooter.
  4. Follow the on-screen prompts to see if the issue is resolved.

2. Reset Windows Update Components

If components required for the update process malfunctions, the process may not complete correctly.

  1. Right-click on the Desktop, choose New, and click on Text Document.
  2. Open the newly created text document.
  3. Enter the following commands into the document:
    SC config trustedinstaller start=auto
    net stop bits
    net stop wuauserv
    net stop msiserver
    net stop cryptsvc
    net stop appidsvc
    Ren %Systemroot%\SoftwareDistribution SoftwareDistribution.old
    Ren %Systemroot%\System32\catroot2 catroot2.old
    regsvr32.exe /s atl.dll
    regsvr32.exe /s urlmon.dll
    regsvr32.exe /s mshtml.dll
    netsh winsock reset
    netsh winsock reset proxy
    rundll32.exe pnpclean.dll,RunDLL_PnpClean /DRIVERS /MAXCLEAN
    dism /Online /Cleanup-image /ScanHealth
    dism /Online /Cleanup-image /CheckHealth
    dism /Online /Cleanup-image /RestoreHealth
    dism /Online /Cleanup-image /StartComponentCleanup
    Sfc /ScanNow
    net start bits
    net start wuauserv
    net start msiserver
    net start cryptsvc
    net start appidsvc

  4. Go to File > Save As…
  5. Name the file ‘Wufix.bat‘, change the Save as type to All Files, and save it on the Desktop.
  6. Right-click on the file and select Run as Administrator.
  7. All commands will execute, resetting the Windows Update Components.

3. Perform a Clean Boot

Third-party services can interfere with the Windows update process and cause problems in installing them. To determine if they are the cause, try performing a clean boot of Windows; this stops all non-Microsoft services from running at startup, which might resolve the problem.

  1. Press Windows + R, type ‘msconfig’, and press Enter.
  2. Navigate to the Services tab, tick the Hide all Microsoft Services checkbox, click Disable all, and click OK.
  3. Press Windows + SHIFT + ESC to open the Task Manager.
  4. Switch to the Startup tab and disable all third-party programs.
  5. Restart your PC

4. Manually Install the Update

If previous solutions have been unsuccessful, consider downloading and installing updates manually from the Microsoft Update Catalog. The website is specifically for downloading and installing updates without using any tools.

Go to Microsoft Update Catalog and download the Windows update version and install it.


Hamza Mohammad Anwar

Hamza Mohammad Anwar is an intermediate JavaScript web developer with a focus on developing high-performance applications using MERN technologies. His skill set includes expertise in ReactJS, MongoDB, Express NodeJS, and other related technologies. Hamza is also a Google IT Certified professional, which highlights his competence in IT support. As an avid problem-solver, he recreates errors on his computer to troubleshoot and find solutions to various technical issues.