Twitch is a live video streaming platform. It was introduced in June of 2011. The site mainly consists of video game streams, E-Sports streams, music broadcasts and quite recently a trend of “In Real Life” streams has started on the platform. The content on the site can either be viewed live or by video on demand.
However, quite recently a lot of reports have been coming in of users who are unable to access any live stream on the site and an error message that displays “5000: Content not available” shows up. In this article, we will discuss some of the reasons due to which this error can be triggered and provide you with viable solutions in order to ensure complete eradication of the problem.
What Causes the Error “Code 5000” in Twitch?
The cause of the error is not specific and it can be triggered due to a number of reasons:
- Cache and Cookies: Cache is stored by applications in order to decrease the loading times however, over time this cache can be corrupted and cause problems with the application. Similarly, cookies are stored by websites on a browser to decrease loading times. These cookies can cause issues with loading certain websites.
- Extension: Also, it is possible that a certain extension installed on your browser might be causing the issue, the “Ghostery” extension, in particular, is known to cause issues with the site.
- Browser: In some cases, the browser that you are using to connect to the site might be experiencing issues in doing so.
- DNS issue: Also it is possible that your internet is experiencing DNS problems. DNS is like a phonebook for your internet it translates the name of a website into an IP address and uses that to connect to the website, it is possible that the DNS might be corrupted and is causing issues with the connection.
Now that you have a basic understanding of the nature of the issue we will be moving on towards the solutions.
Solution 1: Clearing Cookies and Cache.
Cache and Cookies are stored by the browser and the application in order to decrease loading times. However, sometimes this can cause issues with the loading of certain sites if the Cookies or Cache become corrupted. Therefore, in this step, we will be clearing the cookies and the cache of the browser.
- Click on the “Menu” button on the top right side of the browser.
- Select “Settings” from the dropdown.
- Scroll down and click on “Advanced“.
- At the end of the “Privacy & Security” heading, click on the “Clear Browsing Data” option.
- In the time range, select “All time“.
- Make sure that both the “Cookies and other site data” and “Caches image and files” options are checked.
- Now click on the “Clear data” option.
- This will now clear all the cookies and the cache, open the site and check to see if the problem persists.
Solution 2: Disabling Extensions.
In some cases, certain extensions on the browser were causing issues with loading the streams on the twitch website. Therefore, in this step, we are going to be disabling all the extensions on the browser in order to make sure that any extension is not interfering with the site.
- Click on the “Menu” button on the top right side of the browser and hover the cursor over “More Settings” option.
- Select “Extensions” option to open up the list of extensions installed on the browser.
- Make sure to disable all the extensions and in particular the “Ghostery” one.
- Now try to open the site and check to see if the issue persists.
Solution 3: Flushing the DNS.
DNS is used by the browser as a sort of phonebook for the internet. It translates the addresses of a site to an IP address and uses that to connect to the site. The internet connection that you use has certain DNS settings allocated that are elemental in the connection to the internet. Sometimes, this DNS can be corrupted therefore, in this step we will be flushing the DNS. For that:
- Click on the “Search bar” and type in “Command Prompt“.
- Right–click on the “Command Prompt” icon and select “Run as Administrator“.
- This will open up the command prompt, type in “ipconfig/flushdns“.
- This will now completely reinitialize the DNS cache.
- Try to connect to the site and check to see if the issue persists.
Solution 4: Changing Browser.
In some cases, the browser that you are using to connect to the site might be experiencing issues in doing so. Therefore, it is recommended to change the browser that you are using to connect to the service as it might solve the issue if the problem is with the browser.