Fix: Twitch Error 4000

Twitch is a live video streaming platform owned by twitch interactive. The platform was introduced in June of 2011. The platform consists mostly of Video game streams, E-Sport Competition streams, Music Broadcasts and has a recent trend of “Real In Life” streams.

Twitch

However, quite recently a lot of reports have been coming in of the users who are unable to watch the streams on the platform and an error message that reads “Media Resource not supported” pops up. In this article, we will inform you about some of the reasons due to which this error can be triggered and provide you with viable solutions in order to ensure complete eradication of the problem.

What Causes the Twitch Error 4000?

The cause of the error is not specific and it can be triggered due to a number of reasons, However, the most common ones are:

  • Cache And Cookies: Cache is stored by a lot of applications in order to decrease the loading times. Similarly, cookies are stored by websites on the storage in order to decrease the loading times of the website and provide a smoother experience. However, overtime cache and cookies can become corrupted and therefore, cause problems with loading the website or even interfere with the functionality of the browser.
  • Disconnection: In some cases, the computer might have been disconnected from the internet while you were trying to open the site and this might have interfered with the loading process of the stream or the website.
  • Other Streams/Audio Playbacks: If there is any other application opened up on your computer that provides audio feedback, it can cause issues with the twitch stream as it can interfere with the playback service of the site or the browser.
  • Autoplay Settings: If you are using the Chrome browser, the autoplay feature of the browser might be interfering with certain elements of the game and thus causing the error. The autoplay feature has a bug where it sometimes might trigger this error.
  • Selecting Proper Output Device: Sometimes, the correct audio driver for the output device that you are using might not be selected. While the output device might function correctly in some applications it might not work for the others.

Now that you have a basic understanding of the nature of the problem we will be moving on towards the solutions.

Solution 1: Clearing Cache and Cookies

Cache and Cookies are stored by the browser in order to decrease the loading times. However, if they are corrupted they might cause problems with loading the site data or the streaming service of the site. Therefore, in this step, we are going to clear the cookies and the cache for the browser. For which:

  1. Click on the “Menu” button on the top right side of the browser.
    Clicking on the Menu Button.
  2. SelectSettings” from the dropdown.
    Clicking on “Settings” from the drop-down.
  3. Scroll down and click on “Advanced“.
    Clicking on “Advanced”
  4. At the end of the “Privacy & Security” heading, click on the “Clear Browsing Data” option.
    Clicking on “Clear Browsing Data”.
  5. In the time range, select “All time“.
  6. Make sure that both the “Cookies and other site data” and “Caches image and files” options are checked.
    Checking both the options.
  7. Now click on the “Clear data” option.
    Selecting the “Clear Data” option.
  8. This will now clear all the cookies and the cache, open the site and check to see if the problem persists.

Solution 2: Refreshing the Site

In some cases, the computer might have been disconnected from the internet while you were trying to open the site and this might have interfered with the loading process of the stream or the website. Therefore, in this step, we are going to be refreshing the page in order to make sure that the stream is loaded properly. For that:

  1. Open the tab in which you tried to load the site.
  2. Click on the “Refresh” button on the top left of the window by the address bar.
    Refreshing the site.
  3. Wait for the stream to load and check to see if the issue persists.

Solution 3: Closing Other Applications.

If there is any other application opened up on your computer that provides audio feedback, it can cause issues with the twitch stream as it can interfere with the playback service of the site or the browser. Therefore, it is recommended that you close all other applications, restart the browser and close any other tabs on the browser as well.

Solution 4: Selecting Default Audio Drivers.

It is possible that the correct audio drivers for the output device that you are using might not be selected. While the output device might work correctly in some applications it might not work for the others. Therefore, it is recommended that you chose the correct audio drivers from the Windows Settings. For that:

  1. Rightclick on the sound icon in the bottom right corner.
  2. Select the “Sounds” option.
    Selecting the “Sounds” option.
  3. Click on the “Playback” heading.
    Selecting the “Playback” option.
  4. Identify the correct audio drivers for your output device and “RightClick” on them.
  5. Select the “SetDefault” option to select them as the Default Drivers.
    Selecting the Default Device option.

Solution 5: Changing Autoplay Options.

If you are using the Chrome browser, the autoplay feature of the browser might be interfering with certain elements of the game and thus causing the error. The autoplay feature has a bug where it sometimes might trigger this error. Therefore, in this step, we are going to be disabling the autoplay feature. For that:

  1. Open the browser and load a new tab.
  2. Type in “chrome:flags” in the address bar and press “Enter
    Typing in “Chrome:flags” in the address bar.
  3. Find the “Autoplay Policy” heading, click on the dropdown and select “Document User Activation is Required“.
    Note: There are a lot of options in those settings therefore, it is a bit difficult to find the Autoplay Policy one. However, you can press “Ctrl+F” and type in “Autoplay” and you will automatically be shown the option.

    Selecting the option.
  4. Once you select this setting none of the sites will play videos/audio automatically and you will have to manually press the play button in order to play videos or audio.
  5. Open the site and check to see if the issue persists.

Kevin Arrows


Kevin is a dynamic and self-motivated information technology professional, with a Thorough knowledge of all facets pertaining to network infrastructure design, implementation and administration. Superior record of delivering simultaneous large-scale mission critical projects on time and under budget.

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Fix: Twitch Error 4000

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