Fix: The Person who Bought this Needs to Sign in Xbox One

Several Xbox One users are encountering the “Person who brought this needs to sign in” error when trying to start a game or application. In most cases, the error is accompanied by the error code 0x87de2729 or 0x803f9006. As it turns out, the issue is only reported to occur with digitally downloaded games in situations where the user tries to do game sharing.

The person who brought this needs to sign in

What is causing the “Person who Bought this Needs to Sign in Xbox One” error on Xbox One?

We investigated this particular issue by looking at various user reports and the repair strategies that most affected users have deployed in order to solve this particular issue. Based on our investigations, there are several different scenarios that might trigger this error message:

  • Xbox Live Services are down – As it turns out, this particular issue can also occur if one or more Xbox Live services are down or undergoing maintenance. In most past occurrences, the issue occurred when the Xbox Live Core Services we’re having problems. If this scenario is applicable, you have no repair strategies other than to wait for the issue to be fixed by Microsoft.
  • Licence-Holding account is not set as “Home” – If you’re trying to do game sharing and you’re encountering this issue, chances are the error message appears because the person that has brought the game is not actively signed into the console. In this case, you can fix the error message by setting your Xbox as the Home Xbox for the license-holding account.
  • Dashboard glitch – In some cases, this error message seems to be occurring if the dashboard becomes glitched. Some affected users have reported that they manage to get around this error message by signing out & back into their Xbox account whenever this happens. However, this fix is only temporary.
  • Network issue – This particular issue is fairly common among those that are using a dynamic IP. Some users finding themselves in a similar situation have managed to fix the issue entirely by power cycling their console and restarting their router.

If the issue described above is also happening on your console, this article will provide you with several troubleshooting steps. Down below, you’ll find a collection of methods that other users in a similar situation have successfully used to troubleshoot the issue away.

Keep in mind that the methods below are ordered by efficiency and severity, so consider following them in the order that they are presented. One of them is bound to resolve the issue regardless of the scenario in which you’re encountering the issue.

Method 1: Verifying the Status of the Xbox Live Services

Before you do anything else, it’s important to ensure that the issue is not beyond your control. Based on several different user reports, this particular issue can also occur if the Xbox Live Core Services are currently down.  Maybe they’re in the middle of a scheduled maintenance period or maybe the service is dealing with an unexpected outage period.

This has happened before and it will usually get resolved automatically in a couple of hours. If you suspect that the issue might have been caused by a non-functional service, visit this link (here) and check the status of all Xbox Services.

Verifying the status of the Xbox live services

If the Xbox Live Core Services are down, the issue is beyond your control. In this case, the only course of action is to simply wait for Microsoft to resolve the issue. If you have the means, play a physical game (this doesn’t require you to be signed in)

If this method revealed that the Xbox Live Core Services are operating normally but you’re still encountering this particular issue, move down to the next method below.

Method 2: Setting the console as “Home” from License-Holding account

Most of the time, this issue happens if you’re not the owner of the gaming license – a different account that is currently signed into your console holds the right to it. If this scenario is applicable and you’re trying to do game sharing, the only way that will allow you to play the game from a different account is to set your Xbox as the Home Xbox from the license-holding account.

Here’s a quick guide on how to designate your Xbox One console as the Home Xbox for the license-holding account:

  1. Sign-in with the account that is holding the license to the game giving you this particular error.
  2. Press the Xbox button to open the guide menu.
  3. From the guide menu, go to System > Settings > Personalization, and then select My home Xbox.
    Accessing the Home Xbox Menu
  4. From the next menu, select Make this my home Xbox. This will designate the console as the home Xbox for the account that is currently signed in.
  5. Once the console is set at the Home Xbox for this account, sign in with your account (the one that was showing the error) and see if the issue has been resolved.

If you’re still seeing the “Person who brought this needs to sign in” error, move down to the next method below.

Method 3: Relogging your Account

As it turns out, this issue might also be caused by a network issue. Several users that have been encountering this error from time to time have reported that simply signing out and then signing back in resolves the issue in an instant.

However, keep in mind that this fix is only temporary and chances are that the issue will return sometimes later. But if you’re looking for a quick fix that will allow you to play your games quickly, here’s what you need to do:

  1. Press the Xbox button to open the guide menu on Xbox One. Then, choose Sign in and then select Switch profile.
    Switching profile Xbox One
  2. Sign in with a different profile (or log out of your current profile).
  3. Then, press the Xbox button again to open the guide menu and select Sign In. Choose your account to log back in.

Launch the game that was previously triggering the “Person who brought this needs to sign in” error and see if the issue has been resolved.  If you’re still encountering the same error message, move down to the next method below

Method 4: Power Cycling console & restarting the router

Another potential fix that might just resolve the “Person who brought this needs to sign in” error is to physically power cycling the console and restart the router. This will resolve two of the most prominent culprits that will trigger this particular issue – a temporary glitch and a network problem.

Here’s a quick guide on how to do this:

  1. On your console, press and hold the Xbox button (in front of the console) for 10 seconds or more. You’re the safest bet is to keep the button pressed until the LED stops flashing.
    Perform a hard reset on Xbox One
  2. Once the console is completely powered off, turn your attention to your router. Either press the restart button (if you have one) or the Power On button twice. Alternatively, you can physically disconnect the power cable connected to the router and wait a couple of seconds.
    Restarting your router/modem

    Note: Do not confuse the Reset button with the Restart button. Pressing the Reset button will destroy your current network credentials and return any user preferences to the default.

  3. Once the router has been restarted, turn on your console back On by pressing the Xbox button on the console once again.
  4. Once the startup sequence is complete, open the game that was previously showing the error and see if the issue is now resolved.
Kevin Arrows
Kevin is a dynamic and self-motivated information technology professional, with a Thorough knowledge of all facets pertaining to network infrastructure design, implementation and administration. Superior record of delivering simultaneous large-scale mission critical projects on time and under budget.

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Fix: The Person who Bought this Needs to Sign in Xbox One

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