USB (Universal Serial Bus) is a technology that has been with us since the 90’s. With the advancement in technology, USB 3.0 now provides faster speeds. Renesas offers USB 3.0 for manufacturers motherboards. This is usually on your HP or Dell computer at the back USB ports. To drive your device, you will need Renesas USB Host Controller devices which dictate how data is moved on your Renesas USB port.
There have been several concerns from users about the Renesas USB. The device seems to be failing when you try to use it. The error that is generated states “This device cannot start (Code 10).” The USB ports stop working and plugging in anything won’t bring them back on. Other users report that this issue occurs after the computer goes to sleep. In this article, we are going to explain to you why this issue occurs and how you can remedy the situation.
What error: Code 10 means and why it occurs
The code10 error is generated when Device Manager can’t start the hardware device, caused due outdated or corrupted drivers. You will therefore be unable to plug your USB devices into your Renesas port and have them work. Corrupt drivers might lead to this issue. Unreadable instruction will stop the device from starting or working properly. The issue might also originate from corrupt firmware of the device or the motherboard. Incompatibility of drivers is also likely to occur when your upgrade from one operating system version to another. This is usually the case when upgrading from Windows 7 to 8 or Windows 10.
Another cause of this issue is failure of the system to handle driver changes after the devices are turned off and turned back on without Windows restarting. The “Windows Driver Foundation – User-mode Driver Framework” service usually handles these requests. When your computer goes to sleep, the computer is thrown into a power saver mode. Your USB devices are turned off along with other power hungry devices usually leaving the CPU and RAM as the only powered devices. On waking up, these devices are restarted and if restarting of your USB devices is not handled properly, they will fail to start thus Error: Code 10.
Method 1: Restart, Update or reinstall your drivers
If your drivers are corrupt, or incompatible, reinstalling or updating your drivers respectively, should get it working again.
- Press Windows key + R to open run
- Type devmgmt.msc and hit enter to open the device manager
- Go to the Universal Serial Bus Controller section and expand it.
- Find your Renesas USB Host Controller. It should have a yellow triangle if it is not functioning correctly. The properties of the device should tell you which error is causing it to malfunction.
- Option 1: To restart the device, right click it and select ‘Disable.’ Right click it again and select ‘Enable.’ This will restart the device if it was stuck
- Option 2: To update your drivers, right click on your Renesas USB Host Controller driver and select “Update Driver Software.” Make sure you are connected to the internet
- Choose, “Search automatically for updated driver software.” Device manager will search the internet for compatible and latest drivers and update your device
- Option 3: You can also reinstall your drivers: right click and select, ‘uninstall’ to remove the drivers then restart your PC. The PC will reinstall the correct drivers for your USB when it restarts.
You can also go online and find the correct and latest driver from your manufacturer.
Method 2: Set the Windows Driver Foundation – User-mode Driver Framework service to automatic
Setting the Windows Driver Foundation – User-mode Driver Framework service to run automatically will help with detection of the your devices and bring them online.
- Press Windows Key + R to start run
- Type services.msc and hit enter to open the services window
- Scroll and locate the ‘Windows Driver Foundation – User-mode Driver Framework’ service
- Right click on it and go to properties
- In the general tab, set the startup type to Automatic
- If the service has stopped, click on ‘Start’ to restart it
- Click Apply, then OK to effect the changes
- Restart your PC.