Some users are encountering the Error Code CE-33984-7 when attempting to connect their console to the PlayStation Network. This error typically occurs after the fetching of the IP address fails.
After investigating this issue, it turns out that several different causes might cause this particular error. Here’s a short list of situations that are known to cause the apparition of the CE-33984-7 error code:
- PSN Server issue – The first thing you should do when troubleshooting this particular issue is to make sure you’re not actually dealing with a server issue. When the PSN server is down, your account might be unable to validate your digital purchase and trigger this error code instead.
- Router TCP / IP inconsistency – As some affected users have reported, this problem can also occur due to a network inconsistency brought about by an issue with your router. In this case, you should be able to fix the problem either by rebooting your router or by resetting it the current router configuration.
- The console is not set as primary – In case you’re only seeing this error while attempting to access one of your digital purchases, you might be able to fix this problem simply by activating your console as the primary device. This potential fix was reported to be effective by several different users who were dealing with this problem.
- Console firmware inconsistency – There’s also a fairly common inconsistency that you might be dealing with brought about by corrupted data (typically occurs after an unexpected shutdown or after a bad update). To resolve this problem, you should go for a power cycling procedure.
- Outdated router software – If you’re using an older router, this problem can also occur due to a severely outdated firmware that is incapable of maintaining a stable internet connection with your PS4. In this case, you should update the firmware to the latest version (either by yourself or by utilizing the services of a certified technician).
- Automatic Connection setup assigns the wrong values – As some affected users have reported, this problem can also surface in instances where the automatic setup on your PS4 assigns an unreliable DNS. To make sure that doesn’t happen, you can set up the connection manually and ensuring that you assign the DNS values provided by Google.
Method 1: Checking the status of PSN
Before you try any of the other fixes below, you should start by ensuring that the problem is not widespread. You may be seeing the CE-33984-7 error due to a timed-out connection during the PSN sign-in process caused by a server problem.
If you suspect this scenario might be applicable, you can determine if this is true by checking the PSN Service Status Page. Visit this link and see whether the status page is currently displaying a problem with Account Management or PlayStation Store.
Note: If the PSN Status page is revealing a server problem that might be affecting your connection to the PSN network, the issue is entirely beyond your control. All you can do in this case is waiting for the issue to be resolved by Sony and check this status page regularly.
In case the investigation you just performed didn’t reveal any underlying server problems, move down to the next method below.
Method 2: Restarting or Rebooting your Local Network
If you previously made sure that the problem is not caused by a server issue, the next item you should investigate is your router. Some users that were also encountering the CE-33984-7 error have reported that the issue was resolved after they rebooted or reset the local network connection via their router.
This method will end up fixing the majority of network inconsistencies that are preventing you from connecting to the PSN network.
Keep in mind that this problem is documented to be much more common with low-tier router equipment that is forced to work with a limited bandwidth (especially when multiple devices are connected at the same time).
If this scenario seems like it could be applicable, start by disconnecting every non-essential device connected to your router. Then, follow one of the two sub-guides below to either restart or reset your network equipment.
A. Restarting your router
If you’re dealing with a common network inconsistency, a quick router restart should be enough to fix the majority of TCP / IP inconsistencies caused by temporary data. This operation was confirmed to work by several PS4 users that were previously dealing with the CE-33984-7 error.
To go for a router restart, take a look at the rear of your router and press the On-Off button once to cut off power. Next, press the power button once to cut off power to your router before physically disconnecting the power cable.
Note: After you press the power button, physically disconnect the power cable and wait for a full minute to ensure that the power capacitors are completely drained.
Next, press the power button once again to re-establish the network connection and see if the problem has been resolved.
If the same error code (CE-33984-7) is still appearing while attempting to connect to the PSN Network, go for a router reset.
B. Resetting your router
If the simple router restart wasn’t effective in your case, it’s a sign that you’re dealing with a more serious network inconsistency that you might only be able to fix by a network reset.
This operation has a high chance of fixing the problem, but it will revert your router to its factory state. This means that any custom settings you have established since then will be lost – this includes whitelisted/blocked items, forwarded ports, and any other setting modified from your router settings.
Note: If you connect through PPPoE, going for a router reset also means that your router will ‘forget’ the login credentials. If this scenario it’s applicable, be prepared with the login page from your ISP so you’ll be able to restore Internet access once this operation is complete.
To initiate a router reset, press and hold on the reset button on the back of your router for 10 seconds or until you see all the front LEDs flashing at the same time.
Note: Most manufacturers will construct the reset button built-in to prevent accidental presses. So to access it, you’ll likely a sharp object like a small screwdriver, a toothpick, or a needle to press and hold it long enough for the reset to be initiated.
Once the reset procedure is complete, reinsert your ISP credentials (if you’re using PPPoE) to re-establish the Internet connection, then attempt to connect to PSN again to see if the CE-33984-7 error has been fixed.
In case the same problem is persisting, move down to the next potential fix below.
Method 3: Activate Console as primary
Some users that were also encountering this problem have confirmed that they were able to fix the problem by activating their account as primary on their console. This fix is mostly reported to be effective in instances where the CE-33984-7 error occurs when attempting to access digitally purchased media.
Several affected users encountering the same problem have reported that the error code stopped appearing after they accessed the Settings menu of the console and activated their console as their primary PS4 from the Account Management settings.
If you’re unsure on how to do this, follow the instructions below to resolve the CE-33984-7 error code by setting your console as the primary PS4:
- From the main dashboard of your PS4, access the Settings tab using the horizontal menu at the top.
- Once you’re inside the Settings menu, go ahead and access the Account Management menu.
- Once you’re inside the Account Management menu, access the Activate as Your Primary PS4 menu, then choose Activate at the confirmation prompt to initiate the procedure.
Note: In case your console is already set up as your primary PS4, deactivate it, then restart your computer and return to this menu to activate it once again.
- After this operation is complete, restart your computer and see if the problem is resolved once the next startup is complete.
In case the same CE-33984-7 error code is still occurring, move down to the next method below.
Method 4: Power-cycling your console
According to some affected users, this problem can also occur if you’re dealing with a fairly common inconsistency brought about by some type of corrupted temporary data that was brought about after an unexpected system interruption or a bad update.
In this case, initiating a power cycling procedure should allow you to get around the CE-33984-7 error code. This was confirmed to be effective by several affected users.
To go forward with this procedure, follow the instructions below to initiate a power-cycling procedure:
- Ensure that your console is turned on (and not in hibernation mode).
- While the console is idle (in whichever screen), press and hold on the power button (on your console) and keep it pressed until you hear 2 beeps and the back fans turning off (typically happens after 10 seconds or so).
- After yous PS4 console is turned off, go ahead and remove the power cable from the power outlet and wait for a full minute or so in order to ensure that the power capacitors are completely drained.
- Once you’ve ensured that the power capacitors are drained, boot up your console normally and wait for the next startup to complete.
- Attempt to connect to the Playstation Network once again and see if the issue is now resolved.
In case you still end up seeing the same CE-33984-7 error code, move down to the next potential fix below.
Method 5: Update Router firmware
As some affected users have reported, this particular error code can also occur when your router is forced to work with severely outdated firmware. This is much more likely if you’re experiencing other issues on different devices.
If this scenario is applicable, you should be able to fix the problem by updating your router firmware to the latest version available. However, keep in mind that the exact instructions on getting this done are dependent on the type of router that you’re using.
Note: In case you’re not comfortable with updating the firmware of your router, it’s best to contact a certified technician to perform this operation for you instead.
Keep in mind that each router manufacturer has its own means of allowing end-users to update their firmware version on their network devices. However, most of them will use proprietary tools, with only a few of them recommending the manual approach.
Here’s a list of official documentation that will walk you through the process of updating the router firmware with most manufacturers:
Note: If your router manufacturer is not on this list, search online for specific steps on updating the firmware.
If this scenario is not applicable or you already tried this without success, move down to the next potential fix.
Method 6: Setting up the connection Manually
If none of the potential fixes above have worked for you, the final approach you can try before calling it quits is to set up the Internet connection manually. This will be effective in those situations where the automatic approach ends up using values that render the connection with the Playstation Network unstable.
To set up your Internet connection manually, follow the instructions below:
- On the main dashboard of your PS4 console, flick the left-hand joystick upwards to access the horizontal menu, then navigate to the right until you find the Settings menu. Next, with the Settings icon selected, press the X button to access it.
- Inside the Settings menu, scroll down through the list of items and access the Network menu.
- Once you’re inside the Network menu, go ahead and access the Set Up Internet Connection.
- Once you’re finally inside the Set Up Internet Connection menu, choose Use Wi-Fi if you’re using a wireless network connection or Use a LAN Cable if you’re using a wired connection.
- At the next screen, select Custom so you have full control over the values that get assigned.
- From the next screen, go ahead and select the network you want to connect to. This will only happen in instances where you attempt to connect to a wireless network.
Note: If you are attempting to connect via ethernet cable, this screen will not appear at all.
- Unless you want to set up a custom IP, or you’re attempting to connect directly via PPPoE, choose Automatic at the IP Address Settings prompt.
- At the DHCP Host Name prompt, choose Do Not Specify.
- When you get to the DNS Settings prompt, choose Manual so you can assign the Google DNS values at the next step. This is confirmed to have helped a lot of users get past a lot of PSN connectivity issues.
- At the next screen, assign the following values to Primary DNS and Secondary DNS:
- Once you get to the MTU Settings menu, choose Do Not use, then do the same thing for Proxy Server.
- Now that the operation is complete, you can do a Test Internet Connection procedure and see if the CE-33984-7 error has been resolved.