How to Fix PlayStation “An Error Has Occurred” (no error code)?

Sometimes it’s easy to troubleshoot an error code you receive either on your console or on some other devices you may possess. However, sometimes there is not much to look for as the device does not provide much information regarding the error.

This nameless error code occurs frequently on PlayStation 4 consoles and it appears along with the message “An error has occurred”. This error usually appears when booting your PS4, usually at the beginning, when you try to sign in to your PSN profile or while settings up some of your settings. Follow some of the methods located below in order to fix this error completely.

Solution 1: Verify Your PSN Account

You will need to verify your email address which you used to set up your PS4 if you want to avoid this error code and gain access to certain things you were unable to use before you did this. This problem usually happens to users who have just purchased their console and they rushed to open it up without verifying their PSN account in the first place. Follow the set of steps below in order to fix this.

1. Open your email app either on your computer or using your favorite browser. Login into the email account you used to set up your PSN account.
2. Try and locate the mail from PlayStation urging you to confirm your email address and click on the link they probably sent you.

Note: If plenty of time has passed since you created your PSN account, the link in the email they sent you may have expired and you may need to request an additional one by logging into their website and clicking the Resend email button from the website.

Solution 2: Create Another Account with a Different Email

Since some users simply couldn’t verify their account because of certain issues with the PSN servers, a logical solution would be to simply create another account and use this one instead. If you have just purchased your console, this shouldn’t be a big deal since you won’t be losing any of your progress and it’s almost certain to fix your error code. Still, make sure you verify this new account in time.

1. Startup your PS4 and navigate to New User >> Create a User or User 1 on the PlayStation Log-in screen.

   

2. This should create the local user on the PS4 itself, not a PSN account.
3. Select Next >> New to PlayStation Network? Create an Account > Sign Up Now.
4. If you select Skip you can choose the avatar and name for your local user and play offline right away. Go to your avatar on the PS4 home screen to sign up for PSN later.
5. If this is the first time you’re using this PS4 go to User 1’s Profile on the PS4 home screen and enter your details and preferences and select Next on each screen.
6. If you’re under 18 when you enter your birthday, you’ll create a local user for offline play and you’ll need to ask an adult to approve the account later.
7. Don’t give an earlier date of birth because it’s against the PSN Terms of Use to give false information.
8. If you’re over 18 and want to use your credit or debit card on PlayStation Store make sure the address you enter here matches your card billing address.
9. Make sure you have access to the email address you enter because you’ll need to verify it.
10. Create an Online ID and enter your first and last name. Your Online ID is your publicly visible name that other users on PSN will see.
11. Choose your Sharing, Friends and Messages settings (three screens). These are for your account only; they don’t affect what other users on the PS4 will see.
12. If you’re under 18, account creation ends here and you can either ask an adult to sign in with their account to authorize PSN access or play offline until they do.
13. Check your email and click the verification link. If you didn’t receive an account verification email, check the spam and junk folders.
14. If you still can’t find it, select Help to change your email address or ask us to resend the email. Select Log in with Facebook to link your PSN and Facebook accounts or Do This Later.

Solution 3: Have a Friend Help You

This method was highly successful but it requires another PlayStation 4 console for it to work which means you should contact a friend or someone who possesses the PlayStation 4 console. The method is quite simple and it basically “fixes” your account by logging it into a different console, making it possible for you to use it without issues.

The person who you contacted should log in with your account on their console. It’s the best if you are physically present and if you log in the account yourself as it’s the safest way of knowing whether your account has been compromised.

After that, you should log in to your account on your own console and check to see if the issue has been fixed. Good luck!

Solution 4: Set the Privacy Settings to No One

This amazing fix originally appeared as a solution to a whole another problem regarding the PS4 console but certain users have tried it out regarding this problem and it has worked for them successfully. Changing the privacy settings to no one seems to have fixed the issue permanently and we recommend you try this out immediately.

1. Open up your console and navigate to the home menu. Open settings by locating its button at the screen.
2. Click on PlayStation Network >> Account Management >> Privacy Settings.

3. Change all possible settings to no one by navigating to different areas such as Sharing Your Experience >> Activities & Trophies where you can set the option to No one. Next, you can click the Connecting with Friends option and change the Friends Requests, Friends of Friends, Search, and Players You May Know to No One. This can continue to the Managing your Friends List and Messages option and the Protecting Your Information window as well.
4. Check to see if the error is fixed.

Solution 5: Change Your DNS Settings

Try tweaking your Internet connection settings like this in order to avoid the error. This will change the DNS address of your Internet connection to the open DNS address made by Google specifically for cases like yours.

However, the process is something that has helped plenty of people fix their error code but it appears sometimes the Google’s DNS was not enough. A simple Google search should be enough to point you to the right direction when it comes to the right open DNS address.

Follow the instructions displayed in our other article in order to change the DNS address of your PlayStation 4. Make sure you check under Solution 5 from the article, under the PlayStation 4 Users section.

Solution 6: If You Are Receiving This Error In-Game

If this error is constantly booting your from the game you are trying to play and if there is no additional error code next to the error, you may want to consider the fix below as it’s simple and it has helped plenty of users with various games, most notably Rainbow Six Siege.

1. Once the error has occurred on your console, navigate to Settings >> Account Management >> Sign out in order to log out of your account.
2. Completely turn off the PlayStation 4.
3. Once the console is completely shut down, unplug the power cord from the back of the console.

4. Let the console stay unplugged for at least a couple of minutes.
5. Plug the power cord back into the PS4 and turn it on the way you normally do.
6. Log into your respective account as soon as the console starts and check to see if the issue is resolved.