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FIX: PROCESS1_INITIALIZATION_FAILED

When Windows detects hardware or software problem, Windows generate error code which identifies what is happening on your computer, notebook, tablet or smartphone. One of these errors is named Blue Screen Of Death (BSOD). End users do not like BSOD because BSOD is stopping our daily work. Every BSOD includes error name and an error code which help us to identify the possible issue. One of the BSOD which will be the topic of this article is PROCESS1_INITIALIZATION_FAILED, error code 0x0000006B. What Microsoft said about error code 0x0000006B? Microsoft said: “This issue occurs because of the Bootcat.cache file is corrupted or because of the size of the Bootcat.cache file is changed since the last successful start.” We can confirm this problem with Bootcat.cache, and add another reasons including corrupted files, bad hardware, bad or incorrect cables and others. BSOD 0x0000006B occurs on operating system from Windows 2000 to Windows 10, and Windows Server 2008, too.

This is error code:

STOP: 0x0000006B (Parameter1, Parameter2, Parameter3, Parameter4)

PROCESS1_INITIALIZATION_FAILED

NOTE: The four parameters in the Stop error message may vary, depending on the configuration of the computer.

This error occurs on client and server machines, and on smartphones, too. In 16 methods we will show you how to solve issues on client and server machines, and the last one method will show you how to solve issues on your Windows Phone smartphone.

So what is the best solution for this problem? We will show you all solutions through 17 methods.

Method 1: Delete Bootcat.cache file

As Microsoft said, the first solution is to delete Bootcat.cache file from a CodeIntegrity folder, so, we will start with deleting this file from CodeIntegrity . Bootcat.cache file is a file located at following location C:\Windows\Ssystem32\Codeintegrity. By default, Windows is installed on C: partition and default name is a Local Disk (C:). We will show you how to delete Bootcat.cache file on Windows 7 Enterprise x64. If you are using another operating system, from Windows 2000 to Windows 10, you can follow the same procedure to solve issues with BSOD 0x0000006B. You will need to boot your computer to proper Windows operating system. You can boot your computer using DVD or USB flash drive. You should burn Windows ISO file to DVD or USB Flash drive. If you do not know how to burn ISO file to your USB flash drive, please read instructions on this LINK.

  1. Insert the Windows 7 installation DVD disk or USB flash drive
  2. Restart your Windows
  3. Boot your computer from the DVD drive or USB flash drive
  4. Enter your language and other preferences and click Next to continue
  5. Click Repair your computer
  6. Under System Recovery Options click Windows 7 and then click Next
  7. Click Command Prompt
  8. Type diskpart. Diskpart is a command line disk partitioning utility integrated into Windows. Diskpart will provide more information about available volumes on our computer.
  9. Type list volume and press Enter.
  10. Type Exit to leave Diskpart
  11. Type D: to open our system partition, because Windows is installed on D: partition
  12. Type cd windows\system32\codeintegrity and press Enter
  13. Type del bootcat.cache and press Enter
  14. Close Command prompt
  15. Restart your computer
  16. Test your computer

Method 2: Copy Bootcat.cache file from another computer

If the first method did not solve your problem, you should try this method, which includes copying Bootcat.cache file from another operating system which is working without any problems. If you have a problem with Windows 7 x64, you need to copy Bootcat.cache file from the same Windows, but a different computer. For this method, you will need USB flash disk with minimal capacity because Bootcat.cache is approximately 5 MB. Also, you will need Windows 7 x64 installation disk, which can be burned to DVD or USB flash disk. We will show you how to copy Bootcat.cache on Windows 7 x64. The first step is copying Bootcat.cache file to USB flash drive, and second step is to paste copied Bootcat.cache file to CodeIntegrity folder.

  1. Log on another machine
  2. Insert USB flash drive to working computer
  3. Hold Windows logo and press E to open Windows Explorer or File Explorer
  4. Navigate to following location C:\Windows\System32\Codeintegrity
  5. Right click on Bootcat.cache file and choose Copy
  6. Open your USB flash disk
  7. Right click and select Paste
  8. Eject USB flash drive from machine
  9. Insert USB flash drive into machine with BSOD issue
  10. Insert the Windows 7 installation DVD disk or USB flash disk
  11. Restart your Windows
  12. Boot your computer from the DVD drive or USB flash disk
  13. Enter your language and other preferences and click Next to continue
  14. Click Repair your computer
  15. Under System Recovery Options click Windows 7 and then click Next
  16. Click Command Prompt
  17. Type diskpart. Diskpart is a command line disk partitioning utility integrated into Windows. Diskpart will provide more information about available volumes on our computer.
  18. Type list volume and press Enter.
  19. Type Exit to leave Diskpart
  20. Type D: to open our system partition, because Windows is installed on D: partition
  21. Type cd windows\system32\codeintegrity and press Enter
  22. Type copy E:\bootcat.cache and press Enter, because E: is USB flash disk
  23. Close Command prompt
  24. Restart your computer
  25. Test your computer

Method 3: Copy ntdll.dll file from another computer

If the first two methods did not solve your problem, you will need to copy another file, named ntdll.dll, from one to another machine. If you have a problem with Windows 10 x64, you should copy ntdll.dll from the computer which uses the same operating system edition. Again, we will show you how to do it on Windows 7 x64. The procedure is simple as copying Bootcat.cache file. Regardless, we will show you the whole procedure. For this method, you will need USB flash disk with minimal capacity because ntdll.dll is approximately 1.6 MB. Also, you will need Windows 7 x64 installation disk, which can be burned to DVD or USB flash disk. We will show you how to copy ntdll.dll on Windows 7 x64. The first step is copying ntdll.dll file to USB flash drive, and second step is to paste copied ntdll.dll file to a System32 folder.

  1. Log on another machine
  2. Insert USB flash drive to working computer
  3. Hold Windows logo and press E to open Windows Explorer or File Explorer
  4. Navigate to following location C:\Windows\System32
  5. Right click on ntdll.dll file and choose Copy
  6. Open your USB flash disk
  7. Right click and select Paste
  8. Eject USB flash drive from machine
  9. Insert USB flash drive into machine with BSOD issues
  10. Insert the Windows 7 installation DVD disk or USB flash disk
  11. Restart your Windows
  12. Boot your computer from the DVD drive or USB flash disk
  13. Enter your language and other preferences and click Next to continue
  14. Click Repair your computer
  15. Under System Recovery Options click Windows 7 and then click Next
  16. Click Command Prompt
  17. Type diskpart. Diskpart is a command line disk partitioning utility integrated into Windows. Diskpart will provide more information about available volumes on our computer.
  18. Type list volume and press Enter.
  19. Type Exit to leave Diskpart
  20. Type D: to open our system partition, because Windows is installed on D: partition
  21. Type cd windows\system32 and press Enter
  22. Type copy E:\ntdll.dll and press Enter, because E: is USB flash disk
  23. Close Command prompt
  24. Restart your computer
  25. Test your computer

Method 4: Delete file COMPONENTS

If deleting and copying Bootcat.cache and ntdll.dll did not solve your problem, next method will include working with file named COMPONENTS. You need to delete file COMPONENTS through Command Prompt. We will show you how to do it on Windows 7 x64. You will need Windows 7 x64 installation disk, which can be burned to DVD or USB flash disk.

PRO TIP: If the issue is with your computer or a laptop/notebook you should try using the Reimage Plus Software which can scan the repositories and replace corrupt and missing files. This works in most cases, where the issue is originated due to a system corruption. You can download Reimage Plus by Clicking Here
  1. Insert the Windows 7 installation DVD disk or USB flash disk
  2. Restart your Windows
  3. Boot your computer from the DVD drive or USB flash disk
  4. Enter your language and other preferences and click Next to continue
  5. Click Repair your computer
  6. Under System Recovery Options click Windows 7 and then click Next
  7. Click Command Prompt
  8. Type diskpart. Diskpart is a command line disk partitioning utility integrated in Diskpart will provide more information about available volumes on our computer.
  9. Type list volume and press Enter.
  10. Type Exit to leave Diskpart
  11. Type D: to open our system partition, because Windows is installed on D: partition
  12. Type cd windows\system32\config and press Enter
  13. Type del components and press Enter
  14. Close Command prompt
  15. Restart your computer
  16. Test your computer

Method 5: Install Windows 7 SP1

If you are using Windows 7 without SP1, you will need to download SP1 for your Windows 7. If you are using Windows 7 x86, you will need to download and install Windows 7 SP1 x86, if you are using Windows 7 x64, you will need to download and install Windows 7 SP1 x64. Windows 7 SP1 is available on Microsoft Download Center.

  1. Open Internet browser (Google Chrome, Mozilla Firefox, Edge or other)
  2. Open web site on this LINK
  3. Download proper architecture version of Windows 7 SP1
  4. Install Windows 7 SP1
  5. Restart your Windows
  6. Test your computer

Method 6: Uninstall Roxio GoBack

If you are using Roxio GoBack software, you will need to uninstall software and enjoy working on your computer, without boring BSOD error. So, what is Roxio? Roxio GoBack is disk utility developed by Norton which provides recording up to 8 GB of disk changes. If you are not using Roxio GoBack software, then you need to read another method. We will show you how to remove Roxio GoBack software from your computer. We are using Windows 7 x64 and Roxio GoBack Deluxe Edition.

  1. Hold Windows logo and press R
  2. Type appwiz.cpl and press Enter
  3. Select Roxio GoBack Deluxe Edition software
  4. Right click on Roxio GoBack Deluxe Edition software and choose Uninstall
  5. Follow the procedure to uninstall Roxio GoBack Deluxe Edition software
  6. Restart your Windows
  7. Test your computer

Method 7: Repair a Windows Image using DISM

For this method, we will need to use a tool named DISM (Deployment Image Servicing and Management). The DISM is command line tool which allows you to mount Windows image file (install.wim) and do image servicing including installing, uninstalling, configuring and Windows update. DISM is a part of Windows ADK (Windows Assessment and Deployment Kit) which you can download on this LINK. The procedure of repairing Windows image is the same for operating systems Windows 7 to Windows 10.

  1. Open Internet browser (Google Chrome, Mozilla Firefox, Edge or other)
  2. Open website on this LINK to download Windows ADK
  3. Run Windows ADK
  4. Choose DISM (Deployment Image Servicing and Management) and click Install
  5. Click Start menu and type Deployment Image Servicing and Management
  6. Right click on Deployment Image Servicing and Management and choose Run as Administrator
  7. Click Yes to accept running DISM as Administrator
  8. Type DISM /image:D:\ /cleanup-image  /revertpendingactions and press Enter
  9. Restart your Windows
  10. Test your computer

Method 8: Exclude a folder from scans

The cause of the BSOD problem can be Antivirus, too. To alleviate the problems, you should exclude CodeIntegrity and catroot folders from antivirus scanning. We will show you how to exclude both folders on Windows Defender which is by default integrated into Windows 10. If you are using another antivirus, you should exclude CodeIntegrity and catroot from the scan. If you do not have experience with configuration of antiviruses, please read user manual of antivirus you are using. Terminology is the same, only user experience could be different.

  1. Click on Start menu and type Windows Defender
  2. Right click on Windows Defender and choose Run as Administrator
  3. Click Yes to confirm running Windows Defender as Administrator
  4. Click Settings at the top right corner
  5. Click Add and exclusion under Exclusions
  6. Click Exclude a folder
  7. Navigate to folder CodeIntegrity on following location C:\Windows\System32\CodeIntegrity
  8. Click Exclude this folder
  9. Click Exclude a folder, again
  10. Navigate to folder catroot on following location C:\Windows\System32\catroot
  11. Click Exclude this folder
  12. Check are folders added well
  13. Test your computer

Method 9: Remove malware

You should be careful when you are browsing the Internet. There are a lot of malware which will try to attack your computer, destroy your operating system, application or your data. BSOD occurs because malware infects your computer and make some damage. The first step you should do is scan your hard disk with Antivirus. If you are home users, you can download freeware antivirus including Avira, Avast, AVG, and others. In case you are using Windows 8 and Window 10, you can use Windows Defender, which is integrated into your operating system. After you remove all malware, you need to restart your Windows. If malware infected some files and your antivirus can not remove malware from file, files will be moved to quarantine or delete from your hard disk. If malware infects Bootcat.cache or ntdll.dll, you should remove that files and copy the same files from another computer. How you will do it? Please read first four methods. To be more secure, we are recommending you to update your operating system, applications and drivers.

Method 10: Restore your operating system from backup

A lot of users are ignoring doing a backup and restore. One of the most important steps in business, and in your home environment is to implement backup and restore strategies. There are few backup tasks you can do including creating a system image, turning on system restore and backup of your data. In the case of failure, you can revert your operating system to the previous state when everything worked without any problems. Few users solved problem with BSOD by doing system image restore.

Method 11: System restore

Sometimes after Windows update or some system changes, computer stops to work. The solution for this to revert your Windows to the previous state, before that update or system changes. One of the steps end users are ignoring is creating a system restore checkpoints. If you are not one of the users who ignored this, we are recommending you to restore your Windows to the previous state using System Restore. If you know when computer worked without problems, revert your Windows to that date. If System Restore is not enabled on your computer, then you need to read Method 9. We are recommending you to enable System Restore, by reading this LINK.

  1. Hold Windows logo and press Enter
  2. Type rstrui.exe and press Enter
  3. Click Choose a different restore point and click Next
  4. Choose proper checkpoint and click Next
  5. Click Finish
  6. Restart your Windows and wait until Windows finished system restore
  7. Test your computer

Method 12: Disconnect UPS devices

Microsoft said: “If you have an uninterruptible power supply (UPS) connected to your destination computer, disconnect the serial cable before installing the Service Pack. Setup automatically attempts to detect devices that are connected to serial ports, and UPS equipment can cause issues with the detection process. You can leave your computer connected to a UPS for power as long as the UPS itself is plugged in. However, you should make sure that you have enough power for the entire installation, which can take a long time.”

Based on that we are recommending you to disconnect UPS device from your server machine or client machines, install SP1 (method 5) and eliminate BSOD issue. Few users solved issue on their server by using this method.

Method 13: Change CD or DVD

Sometimes, you can not install an operating system from CD or DVD, because you are using scratched CD or DVD. We are recommending you to burn another CD or DVD, or to burn operating system to USB flash drive. If this did not solve the problem, next step is to change cables and CD or DVD disk. If you are using ATA drive (old computers) you should buy ATA CD or DVD drive, and if you are using SATA drive, you should buy SATA CD or DVD drive. Please note that you can not install ATA CD or DVD drive to SATA port, and vice versa.

Method 14: CHKDSK /R

When your HDD is not working good because of file corruption or bad sectors, you should do a check disk. Check disk is a utility which will help you to find bad sectors, and fix them in case there are fixable. You will do it through Command prompt.

  1. Click on Start menu and type Command prompt
  2. Right click on Command prompt and choose Run as Administration
  3. Click Yes to confirm running Command prompt as Administrator
  4. Type chdksk /r and press Enter. Because you want to check system partition you will need to restart your computer.
  5. Type and press Enter to accept resetting your computer
  6. Restart your Windows
  7. Please wait until Windows finished repairing file system on computer. There are 5 stages which should be finished.
  8. Test your computer

Method 15. Change HDD or SSD

When there is no problem with software, next step will be changing hardware components. HDDs are SSDs are storing our operating systems, drivers, application, and data. When software troubleshooting is not giving a good result, next step should be changing hardware components. You will need to change your HDD or SSD. Be careful when purchasing HDD. There are two different types of HDDs, ATA and SATA. You can not install SATA HDD to ATA port, and vice versa. Also, there are different SATA standards, including SATA I, SATA II, SATA III and SATA 3.1. Different standards provide different transfer rates. If you are using motherboard which supports only SATA I, you do not need to buy HDD SATA III, because HDD SATA III will work as SATA I HDD, because of port limitation. All SSDs are using SATA connectors. Some of HDD’s and SSD’s manufacturer are WD, Seagate, Samsung, Kingston, Adata, and others.

Method 16: Change RAM module

Sometimes because of faulty RAM, Windows’s or application’s instructions can not be stored in RAM address pool, and because of that, you will see BSOD on your monitor. Few users solved their problem by changing RAM module. How will you do it? If you are using more RAM modules, you should try to unplug one by one and test is there a problem with RAM module. Also, if you are planning to purchase another RAM module, you should check which generation of RAM memory is using your motherboard. As always, we are recommending you to check the technical documentation of your motherboard and based on that you can purchase proper RAM module for your computer or notebook. We will show you how to check which RAM module is using notebook HP 2000-2b09WM.

  1. Open Internet browser (Google Chrome, Mozilla Firefox, Edge or other)
  2. Open HP’s website on this LINK. We will open HP Support site because we are using HP notebook
  3. Navigate to Memory section. In our example. HP 2000 is using DDR3 RAM, and there are 2 memory slots available, for maximum 8 GB RAM.
  4. Purchase RAM module
  5. Install RAM module
  6. Test your computer

SOLUTION FOR SMARTPHONES

Method 1: Reset Windows Phone

If you are using Windows Phone, you can see PROCESS1 INITIALIZATION FAILED. It is not weird, because Windows Phone is using Windows 8, Windows 8.1 or Windows 10 operating system. You tried to update your Windows Phone, and update process stopped because of BSOD. What should you do?

  1. Shutdown your phone
  2. Hold Volume down and Power button
  3. Finish updating your smartphone

PRO TIP: If the issue is with your computer or a laptop/notebook you should try using the Reimage Plus Software which can scan the repositories and replace corrupt and missing files. This works in most cases, where the issue is originated due to a system corruption. You can download Reimage Plus by Clicking Here

RECOMMENDED: Click here to fix Windows errors and optimize system performance

About Jasmin Kahriman

Hi, I'm Jasmin. Thank you for reading the article above. I am a System Engineer and IT instructor with over 8 years of experience. Currently I hold a Microsoft certificates including MTA, MCP, MCSA and Microsoft Specialist for Enterprise devices and apps. I'm happy that I can share my knowledge through addressing tech issues and writing how-to's in a way that it can be followed by everyone.