There have been quite a few reports recently where users are unable to use Netflix on their Roku devices and this is mainly occurring due to faulty internet connections. This issue might also be triggered due to the build-up of corrupt launch configurations on the devices.
What Prevents Netflix from Working on Roku?
- Internet Issues: The problem is mainly encountered due to an issue with the internet that the device is using to establish a connection with the Netflix servers. The connection might either be unstable or slow which prevents it from being able to stream the service properly. This issue can occur due to the Error Code 009 which prevents Roku from connecting to the internet.
- Outdated App: In some cases, the problem might be encountered due to an issue with the application being outdated. It is important that the Netflix app is updated regularly to accommodate the new protocols to which the servers are updated too, in order to match the new configurations.
- Outdated Device: There might be an incompatibility between the device and the application due to which the issue is being encountered. The device needs to be updated to the latest firmware version to eradicate any incompatibilities between the app and the Roku device. An outdated device might also throw the Error Code 003 which prevents users from achieving the complete functionality of the device.
- Netflix Account Restriction: The Netflix account that you are using might be placing restrictions on it which are preventing it from being able to sign in to multiple devices. Either the account might be limited to be able to run in only one device or it might be signed in to more devices than allowed by the service.
1. Check Service Status
In some cases, it is possible that the Netflix service might be temporarily down due to which the issue is being encountered. Therefore, we will be checking to see if there are any service outages on Netflix’s end. For that:
- Open your browser and click this link.
- Check for the “Netflix is Down” or the “Netflix is Up” option.
- If there aren’t any issues with the status of the service, proceed with the steps below.
2. Power Cycle Devices
In certain scenarios, the devices involved in the process might have cached corrupt launch configurations due to which the error is being triggered. Therefore, in this step, we will completely power cyce the devices to get rid of this corrupt cache. For that:
- Unplug your devices from the power outlet.
- Press and hold the power button for at least 30 seconds.
- Plug the devices back in and wait for internet access to be granted.
- Check to see if the issue persists.
3. Update Device
It is possible that an outdated firmware is causing the issue on your device. Therefore, in this step, we will be updating it manually. For that:
- Press the “Home” button on your device and click on “Settings”.
- In settings, select the “System” option and click on “System Update”.
- Click on “Check Now” to check for available updates.
- Wait for the checking process to be completed.
- Click on the “System Update” and you will be informed of the status of the device.
- If new updates are available, you will be prompted to download them.
- After installing the new updates, run Netflix and check to see if the issue persists.
Note: Roku will automatically install updates to any application installed during this process.