Kindle has been at the forefront of e-readers sold by Amazon which boasts a portable size and Android operating system. It enables users to browse, buy, and download numerous e-books, magazines etc. onto their systems. The hardware is also manufactured by Amazon and the e-reader has gained much popularity in the recent years.
Despite being constantly updated to be aligned with all Microsoft Windows updates, Kindle is known for connectivity problems. There were several cases where Kindle refused to be connected with the operating system after it was upgraded to the latest build it doesn’t connect altogether. The workarounds for this problem are quite simple. We will go through them one by one starting from the easiest.
Solution 1: Checking USB Cable
Kindle is primarily connected to Windows using a USB cable. There are two types of USB cables; one type only supports charging and the other supports charging as well as data transfer. You should make sure that you have the latter type and the USB cable isn’t damaged in any way. Try using different USB cables to connect to your PC. You can also try other USB cables that come with your smartphones.
If the connection still isn’t initiating, try plugging the USB cable into the back of your computer or try plugging in different slots at the front. Before you move on to the other solutions, be absolutely sure that the problem isn’t that of USB ports and cables.
Solution 2: Tweaking your Kindle connection
In this solution, we will try tweaking the way your Kindle is connected to your computer. These tweaking steps will only work if the USB cable you are using is working perfectly so make sure that you go through solution 1. There are several tweaks reported by users which worked for them. Take a look.
- Attach Kindle to a working USB port on your computer and turn off your Kindle completely. Now turn it back on and see if the computer detects the hardware. To restart Kindle, press and hold the power button for ~40 seconds. If the restart process gets initiated, release it.
- Connect Kindle to your PC and open your Kindle. Slide down to reveal the sliding menu and you will see connection options in the notification bar. Set the option “Connect as camera”. As absurd this sounds, this method solved the problem for a number of users.
- You can use Calibre to connect Kindle to your PC. Turn off PC and Kindle and disconnect all the cables attached. After turning your PC back on, open Calibre and connect Kindle to PC. Turn on Kindle now and see if the connection is successful.
- Make sure that the PIN authentication is turned off for your Kindle. There is an option in Kindle which provides an extra layer of security. You can either disable the feature altogether or make sure that you enter your PIN when connection.
- Another workaround is to enable Android Debug Bridge (ADB) on your Kindle. You can try both (disabling and enabling) and see which one fixes the problem for you. You can easily change this setting by navigating to Settings > Device > Turn ADB on/off.
- You can also try connecting Kindle using a USB hub.
- Make sure the latest version of the Kindle application is installed on Kindle. Kindles uses this to connect to your computer.
Solution 3: Installing Kindle as an MTP device
It is possible that Kindle is not correctly installed on your computer. Whenever you plug in a device, Windows automatically detects the type of device and attempts at installing the default drivers for it. Sometimes Windows doesn’t do this right and this causes the connection issue under discussion. We can navigate to the device manager and try fixing this issue.
- Press Windows + R, type “dsevmgmt.msc” in the dialogue box and press Enter.
- Once in the device manager, expand the category “Portable device”. Either this or Kindle will be listed as a device with a small yellow exclamation mark. Right-click it and select Update driver.
- Select the second option “Browse my computer for driver software”.
- Now select the option “Let me pick from a list of available drivers for my computer”.
- Select Portable Devices and search through the list until you find the MTP driver. You can uncheck “Only show compatible drivers” to get a greater list. Restart your computer after applying the changes and check if the problem is solved.
If even now your computer doesn’t detect Kindle, try connecting the tablet to another computer and see if the connection is successful. Also, you can transfer files using Wi-Fi if the connection is not establishing.
Solution 4: Disabling USB Selective Suspend
Many users reported that disabling USB selective suspend feature also fixed their problem immediately. The USB selective suspend feature allows the hub driver to suspend an individual port without affecting other ports on the hub. It is enabled by default in portable computers to help conserve power and help maintain long battery life. This may induce problems if Kindle isn’t connected properly or Windows doesn’t recognize it.
- Press Windows + R to launch your computer’s Run application. Type “control panel” in the dialogue box and hit Enter.
- Select “Hardware and Sound” from the list of categories.
- Now click on “Power Options”. A new window will come forward consisting of all the power plans your computer has. Select the one you are using and click on “Change plan settings”.
- Now to navigate to the advanced settings, click “Change advanced power settings”.
- Search for USB settings from the list of options and click on it to expand. You will another title named “USB selective suspend settings”. Click it again to expand and select Disabled in both cases (On battery and Plugged in). Save changes and exit.
- Now power cycle both devices and check if this has solved the problem.