Some Xbox One users are encountering the 0x87e107df error code when trying to launch a game on their console. In most cases, this problem is reported to occur with digitally purchased media and is usually repeated to an issue with licensing validation.
According to some affected users, this problem is mostly reported to occur due to a handful of different culprits. Here’s a shortlist of instances that might trigger this particular error code:
- Undergoing server issue – As it turns out, one of the most common causes that will trigger this particular error is a server issue that is preventing your console from validating your digital purchases. In most cases, this error code appears when there’s a problem with the Purchase and Content usage service. If this scenario is applicable, you can try to switch your console to Offline Mode in order to bypass some ownership verification.
- Conflicting MAC Address – If you have previously set up an alternate MAC address or you brought a second-hand console that had an alternate MAC address set up, this can be the source of your problem. To fix it, you’ll need to clear the alternate MAC address from your Settings menu.
- Firmware inconsistency – According to some affected users, this problem can also occur if you’re dealing with a firmware inconsistency brought about by some temporary files. If this scenario is applicable, you’ll need to perform a power-cycling procedure to clear the temp data of your console and drain its power capacitors.
Method 1: Checking the Status of Xbox Live Services
Before you advance to the fixes that will resolve the issue locally, you should start by checking whether Microsoft is not currently dealing with a server outage that is affecting license validation.
Several affected users that were facing the same problem have reported that in their cases, the problem occurred due to an ongoing server issue that affected digital purchases validation on their console.
To verify whether this scenario is applicable in your particular scenario, you should check the official status page of Xbox Live and see if Microsoft reports any issues with the core features on Xbox Live.
Once you’re inside the status page, start by checking whether Xbox Live Core Services are currently affected by a server issue – this sub-component is responsible for validating digitally purchased media.
Note: If this investigation has revealed that you’re indeed dealing with a severe issue, the issue is entirely beyond your control. At this point, you can either wait for Microsoft to fix the issue or you can switch your console to Offline mode (Method 4) in order to bypass the online validation sequence.
On the other hand, if your investigation didn’t reveal any underlying server issues, move down to the next potential fix below for some steps of fixing the issue locally.
Method 2: Clearing the Alternate MAC Address
As it turns out, the reason why licensing validation ends up failing on your Xbox One console may be because of a network inconsistency. In most cases, this turned out to be caused by an incorrect MAC Address that inhibited the console’s ability to connect to the internet.
Note: The Alternet MAC address was put in place by Microsoft in order to allow users to utilize a restricted network to access network features. But it’s completely unnecessary if you’re using a home network.
Some users that we’re encountering the same problem have confirmed that they managed to fix the problem by accessing the Settings menu and clearing the Alternate MAC address before rebooting their console.
If you haven’t tried cleaning your Alternate MAC address yet, follow the instructions below to learn how to do this on your Xbox One console:
- From the main dashboard menu of your Xbox One console, press the guide menu on your controller, then choose Settings > All Settings from the context menu that just appeared.
- Once you’re inside the Settings menu, navigate to the Network tab from the menu on the left, then access the Network Settings submenu.
- Finally, once you’re inside the Advanced Settings menu, access the Alternate MAC address submenu.
- From the next menu, choose Alternate Wired MAC or Alternate Wireless MAC (depending on your current configuration) and hit Clear to confirm that you want to remove your current Alternate MAC address.
- After you have successfully cleared the Alternate MAC address of your console, go ahead and restart your device and see if the problem is fixed at the next startup.
In case you’re still encountering the same error code even after clearing the alternate MAC address or it was already removed, move down to the next potential fix below.
Method 3: Performing a Power-cycling Procedure
As it turns out, some affected users that were also encountering the 0x87e107df error code have reported that the issue was resolved after they performed a power-cycling procedure on their console.
This seems to confirm that the error can also occur due to some type of temporary file corruption that ends up affecting the validation of your licenses.
A power-cycling procedure is essentially a glorified restart in which you make sure that no temporary data is preserved in-between restarts – It’s very effective against the vast majority of firmware inconsistencies caused by temp files.
If you haven’t tried performing a power-cycling procedure, follow the instructions below:
- Start by ensuring that your Xbox One console is fully powered on and not in hibernation mode.
- Next, press and hold on the power button and keep it pressed for about 10 seconds until you see the front LED flash.
Note: When you see the front LED flashing, release the power button.
- Once your console is fully powered off, go ahead and disconnect the power cord and leave it like this for a full minute in order to allow your power capacitors enough time to drain themselves.
- After you’ve made sure that the power capacitors are drained, plug your console back into the power source and boot it up conventionally.
- Finally, after the next startup is complete, repeat the action that was previously causing the 0x87e107df error and see if the problem is now fixed.
In case the same problem is still occurring, move down to the next potential fix below.
Method 4: Switching your Xbox One to Offline Mode
If none of the fixes above have helped you to resolve the issue and the investigation at Method 1 has revealed some underlying server issues, your only choice at this point is to use Offline Mode until Microsoft finally manages to fix their servers.
Offline Mode is a built-in backdoor that will allow you to bypass some ownership verification that is normally performed for digitally purchased media. If the 0x87e107df error is caused by an issue with the Purchase and Content usage service, Offline mode should allow you to bypass the verifications that are triggering the error.
But keep in mind that by moving your console to Offline mode, you will lose the ability to play multiplayer games and access any type of content that requires an ongoing connection with the Xbox Live server.
In case you want to switch your console to Offline Mode, follow the instructions below to do so and avoid the apparition of the 0x87e107df error:
- Press and hold the Xbox button on your controller to open up the guide menu. Next, select the gear icon in order to access the Settings app.
- From the Settings app, make your way to the Network submenu.
- Once you get to the next menu, select Network Settings and choose Go Offline, then confirm at the prompt to enter Offline Mode.
- After you do this successfully, your console will be able to handle your purchase verifications locally. Because of this, you should be able to open your digitally purchased games without encountering the same 0x87e107df error.