Some users of Xbox have reported receiveing error 0x876c0001 when trying to play or use content on their console. With this error, you can’t access the Xbox store and guide. Applications such as YouTube crashes on a login attempt and Netflix wouldn’t sync data.
According to Microsoft, this means that the content you’re accessing is not available, which is a result of a temporary network issue. To fix this issue, we’ll try to clear the cache, clear the network settings, check the Xbox services, and perform a factory reset.
If you have an external storage, we suggest that you back your important files up before proceeding with this guide.
Method 1: Re-logging into Your Profile
You can solve this error by simply signing out of your account and logging back in. It worked for a few users, so be sure to try it out.
Method 2: Clearing the Xbox Cache
Some users easily solved this issue by clearing their corrupted cache. Here’s how to clear your cache.
- Press the Xbox button to open the guide. Navigate to Settings > Disc & Blu-ray > Blu-ray > Persistent Storage and select Clear Persistent Storage. You can do this multiple times to make sure all the all corrupted cached files on the console’s memory are deleted. This won’t delete any of your saved game data.
- Go back to the Home screen and navigate to Settings > Network > Advanced Settings > Alternate MAC Address and select Clear and Restart.
- Press and hold the Power button on your console for about 10 seconds to shut it down. Remove all the cables attached to the console and reconnect it after a few minutes.
- Reconnect the cables to the console and power it on.
- Go over to the store and sign in to confirm if the error has been fixed.
Method 3: Testing your Connection to Xbox Live
You can check the status of Xbox Live services by clicking this link. If the services are up and you’re still facing issues, test your network connection by using the steps below.
- Go to your Xbox home screen and navigate to Settings > Network > Network settings > Test network connection.
- If you’re seeing more than 5% packet loss, you should check and troubleshoot your internet connection or wait a few minutes and try again.
Method 4: Performing a Factory Reset
If earlier solutions don’t work, you should try performing a factory reset. This option may delete all user files from the console and reset it back it’s original state. As said earlier in the guide, make sure you backup all your files before proceeding with this step.
- Press the Xbox button to open the guide.
- Navigate to Settings > All Settings > System > Console info & updates and select Reset console.
- You’ll find two options namely: Reset and keep my games & apps and Reset and remove everything. Choosing the first option will reset the console and delete potentially corrupted data while keeping games and other files. If it doesn’t solve the issue, the second options should. This will delete all downloaded games, applications, game data, etc.