Fix: Error 0x82d40003 on Xbox One

Several Xbox users are encountering the 0x82D40003 error when trying to launch a game or application on Xbox One. This issue is typically reported to occur with digitally purchased games. There are some games that have been linked with this particular error: Call of Duty Black Ups III, Fortnite and Forza Motorsport.

Error 0x82D40003 on Xbox One

What is causing the 0x82d40003 error on Xbox One?

We investigated this particular issue by looking at various reports and the repair strategies that affected users deployed to resolve the issue. Based on what we gathered from our investigations, the are several causes that will trigger this particular error message:

  • The issue is related to usage rights and ownership of the game – This issue is mostly reported to occur in those situations where the user tries to run a digital game that was purchased by an account that is not currently signed in. In this case, the solution is to sign in with the account that brought the game digitally and establish the Xbox One as the home console.
  • Xbox service Outage – Since it has been confirmed by a lot of affected users, the issue can also occur if Xbox Live or a different Xbox service is experiencing outages. In this case, the 0x82d40003 appears because your console has no means of verifying the ownership of the game you’re trying to access.
  • Xbox One software bug – This particular error can also occur due to a low-key bug that has been going around for several months now. It’s clearly still not fixed since new reports are surfacing every day. Some users have found that one way to circumvent this game is to uninstall > reinstall the game triggering the error.

If you’re actively looking for ways to resolve this particular error message, this article will provide you with a collection of verified troubleshooting steps. Down below, you’ll find a collection of methods that other users in a similar situation have used to get the issue resolved.

To save yourself some time, we recommend following the potential fixes below in the order that they are presented. You should eventually discover a fix that resolves the problem in your particular scenario.

Method 1: Setting the person that has brought the game as owner

If you’re dealing with a digitally purchased game, you might be encountering this issue because the game you’re trying to access has been brought from a different account. If this scenario is applicable to your current situation, there’s a high chance that you will be able to resolve the issue by logging in with the account that made the purchase and setting this console at their home Xbox.

Once you manage to do this, you and any other users logged in on that console will be able to play the game on their accounts.

Here’s a quick guide on how to log in with an account that made the purchase and setting it as the owner of this console:

  1. Press the Xbox button on your controller to open up the guide menu. Once you get there, navigate to the Sign-in tab and select Add new.
    Adding a new user
  2. You will then be transported to a Sign in! menu. In the Sign in! menu, use the most convenable method (email, phone or Skype) to sign-in with the account that has brought the game digitally.
    Signing in with an account
  3. Enter your password to complete the login procedure.
    Entering the password to log-in with an account
  4. Once the log-in procedure is complete, you will be taken to the Sign-in & security preferences. Once you get there, set your preferred behavior (we recommend choosing the Lock it down option if the account isn’t yours).
    Establishing Sign in & security preferences
  5. If you have a Kinect connected to your Xbox One, choose Sign in manually to proceed.
    Signing in manually to Xbox one

    Note: Depending on your location, you might also be asked whether you want to start using Cortana and subscribe to the Microsoft Game pass service. But if this is not an account that you’ll actively use, you should normally have to consider it.

  6. When you get to this step, you should already be signed in into the account that brought the game triggering the 0x82d40003. Now all that’s left to do in order to make the game available for your account is to establish this one as the owner of the Xbox One console. To do this, hit the Xbox button one again, navigate to the Settings menu and choose All settings.
    Accessing the Settings menu
  7. Inside the Settings menu, go to the Personalization tab, then move over to the right pane and select My home Xbox.
    Accessing the My home Xbox setting
  8. If the current account is not set as primary, you’ll have the option to make this the home Xbox (which is what we’re looking to do). To do this, simply click on Make this my home Xbox.
    Setting this console as the primary account of signed in account
  9. That’s it. Now all that’s left to do is to sign-in with your regular account and start the game that was previously triggering the 0x82d40003. If the error code was thrown because the account that purchased the game was not signed in, the issue should now be resolved.

If you’re still encountering the 0x82d40003 error on Xbox One, move down to the next methods below.

Method 2: Uninstall / Reinstalling the game

Several users that have been getting the 0x82d40003 error when launching a game that was purchased from their account have reported that the issue was resolved once they uninstalled and installed the game again. This procedure is quite simple, but it will take quite some time if the digital game is large in size.

Here’s a quick guide on how to uninstall and reinstall an Xbox One game to resolve the 0x82d40003 error:

  1. Press the Xbox button to open the guide menu, then access the Games & apps menu.
    Accessing the Game & apps menu
  2. Next, use the Game & apps menu to navigate to the game that you’re trying to uninstall. Then, press the Start button and choose Manage game.
    Managing a game
  3. From the Manage menu, go to the right pane and click on Uninstall all to ensure that every add-in or update is also removed.
    Uninstalling the game
  4. Complete the uninstallation process by choosing Uninstall all.
    Uninstalling the game and associated add-ons
  5. Once the game has been reinstalled, go back to the Manage menu (left-hand side) and go to the Ready to install section. Then, go to the right pane and click on Install all. This will install the base game + all the add-ons owned by this particular account.
    Re-installing the game

     

  6. Once the game is re-downloaded and installed, open it and see if the 0x82d40003 error is resolved. If you’re still encountering this error, move down to the next method below.

Method 3: Removing account & doing a hard restart

A few users that have been encountering this same issue consistently have reported that they finally manage to resolve the issue after removing their account,  doing a hard restart and signing back in again.

This will achieve the purpose of refreshing your account data and clearing the cache without affecting any of your game data. Here’s a quick guide on how to do this:

  1. Press the Xbox button and select the Settings icon. Then, move over to the right-hand menu and click on All settings.
    Accessing the Settings menu
  2. In the Settings menu, go over to the Account tab, then move over to the right-hand side menu and choose the Remove accounts.
    Accessing the Remove Accounts menu
  3. Select the account that you want to remove and confirm the removing process.
  4. Once your account has been removed, press and hold the power button for 10 seconds (or longer) to perform a hard reset. This procedure will clear your cache without making you lose any data.
  5. When your console boots back up, log-in with your account again and see if the issue has been resolved.
    Signing in with an account

If you’re still encountering the 0x82d40003 error, move down to the next method below.

Method 4: Verifying the status of Xbox Live

If you’ve come this far without a result, the issue might have nothing to do with your Xbox One console or the account that you’re using to launch the game. Chances are the issue occurs due to an Xbox service outage – whenever this happens, it will affect new content and previously-purchased contents.

Xbox service outages have gotten a lot less frequent lately, but that doesn’t mean they don’t exist anymore. Luckily, you can check the status of the services very easily – by visiting this link (here).

Verifying the status of Xbox Services

Note: You can click the Notify Me button to receive a notification when the service is back up and running.

Typically, these things take a few hours to be resolved, so be sure to check if the issue has been resolved from time to time.

Kevin Arrows


Kevin is a dynamic and self-motivated information technology professional, with a Thorough knowledge of all facets pertaining to network infrastructure design, implementation and administration. Superior record of delivering simultaneous large-scale mission critical projects on time and under budget.

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Fix: Error 0x82d40003 on Xbox One

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