Discord is a VoIP application that is used by almost everyone these days for chatting purposes. Discord has a Windows app available for Windows users (despite having a web version accessible from browsers). Sometimes, the Windows Discord app doesn’t open for users. If you double click the executable file, nothing will happen. For some users, it does open but nothing appears on the screen, just a plain background appears on the screen and nothing else. A lot of users try to open the app after a reboot or a complete reinstall but that doesn’t seem to solve the issue as well.
We don’t know for sure what is causing the issue but what we do know is that the discord app does run. If you open the task manager, you will the discord.exe in the running processes. So, we know that the discord runs but it just doesn’t show up on the screen. For people who are seeing just the grey screen, it might be because of discord trying to log you in and it’s stuck in the login process. So, the discord app doesn’t show anything on the screen because, well, it can’t log in.
The good news is, whether your discord app isn’t opening at all or it is just showing the blank screen, there are solutions for this problem. There are various different solutions so keep trying the methods until the problem is solved
Repair Corrupt System Files
Download and run Reimage Plus to scan for corrupt files from here, if files are found to be corrupt and missing repair them and then check if it fixes the issue, if not then proceed with Solutions listed below.
Method 1: Task Kill from Task Manager
As mentioned above, the reason that discord app isn’t showing up isn’t because it hasn’t started. The app does indeed start but it is usually running in the background. So, locating the app, stopping the process and restarting the app has solved the issue for a lot of users.
Here are the steps for killing the background discord process
- Press and hold CTRL, SHIFT and Esc (CTRL + SHIFT + ESC). This should open the task manager
- Select the Process tab
- Scroll through the list and find the discord.exe.
- Select the discord.exe and click End Task
- Although there should only be one discord.exe process but some users had multiple discord.exe processes. So, repeat this process for all the discord.exe process in that list.
Once done, close the Task Manager and relaunch the app. It should work fine now.
Method 2: Task Kill (alternative)
This method is an alternative method of method 1. For some users, the first method doesn’t work. If you are one of those users then follow the steps given below
- Hold Windows key and press R
- Type cmd and press Enter
- Type taskkill /F /IM discord.exe and press Enter
This will kill the discord.exe task. Once done, relaunch the discord app and everything should work as it should.
Method 3: Log in via the Web Version
The problem sometime might be caused by the session/cookies as well. A lot of users have solved the issue by signing in from the web version and then trying the Windows app version. In fact, most of the users didn’t even have to log in to the web version of Discord. The Discord app issue resolved as soon as they opened the discord web version.
So, run the Discord app on desktop. When it doesn’t start or shows up the grey screen, run the web version of Discord and sign in. This will most probably reset the account on the Discord app and it should start running normally.
Method 4: Delete AppData Contents
If the above methods didn’t work then it’s time to uninstall and reinstall the Discord App. However, simply uninstalling and reinstalling the app doesn’t seem to solve the issue. For a lot of users, uninstalling the app and then deleting the contents of the AppData seemed to work. Once the contents are deleted, the reinstall of the Discord app resolved the issue completely.
So, here are the complete steps that you need to perform.
- Hold Windows key and press R
- Type appwiz.cpl and press Enter
- Locate the Discord app from the list. Select the Discord app and click Confirm any additional prompts. Note: If you a message that Discord can’t be uninstalled because it already is running then follow steps in method 1 or method 2 to kill the discord task. Once done, uninstall the app afterwards.
- Now the Discord app should be uninstalled.
- Hold Windows key and press R
- Type %appdata% and press Enter. If it doesn’t work or you can’t see any folders then do the following: Hold Windows key and press E > Select View from the top > Check the option Hidden items > Try to do step 1 and 2 now
- Locate the Discord folder, right click it and select Delete. Confirm any additional prompts
- Once done, reboot your computer
Reinstall the Discord App once you log in again. This reinstall should fix the issues that you were having with the app.
Method 5: Disable Proxies
Discord often doesn’t play well with Proxies and VPNs. Therefore, if you have implemented a VPN or are using a proxy Discord might malfunction. Due to this, it might not start properly. It is recommended that you disable all proxies/VPNs and try to open the application again.
Method 6: Adjust the Date/Time
It does sound weird to think that the Discord application might have a relation with the Date and time settings but it is true. Changing the Date/Time settings to automatic have fixed the problem for a lot of our users. Therefore, in this step, we will be changing the date/time settings to automatic. For that:
- Press the “Windows” + “I” button simultaneously.
- Click on the “Time and Language” Option.
- Click on the “Set Time Automatically” toggle to turn it on.
- Launch the Discord app and check to see if the issue persists.
Method 7: DNS Reset
In some cases, the DNS settings get corrupted over time and prevent certain applications from making contact with the internet. If the DNS settings are interfering with the Discord application if might not work properly. Therefore, in this step, we are going to be resetting the DNS configurations by flushing the DNS. For that:
- Press the “Windows” + “R” keys simultaneously.
- Type in “cmd” and press enter.
- Type in “ipconfig/flushdns” and press enter.
- Wait for the process to be completed, launch the discord application and check to see if the issue persists.